Re-name the Genius Bar

To whom it may concern,

The genius at your genius bar in Costa Mesa, CA, Ryan, has alienated a long time customer into swearing he will never buy another Apple product.

My daughters iphone is experiencing a whole host of problems from a weak battery to speaker failure to freezing up to texts not working to burn marks inside the phone.

Ryan took the phone apart in the back room and came back and told us the phone had been taken apart before and denied us warranty coverage.

Then he back peddled when confronted on that premise and then said there was evidence of moisture inside the phone.

When ask to show us the evidence of moisture damage he disappeared again into the back room only to emerge with some poor images on his ipad.

When asked why he didn't bring the phone out opened up to show us the evidence he told us there was no way he was going to be able to warranty the defective phone and that we could buy a new one for $199.00 even though this phone was only 9 months old.

I was so disappointed by this but not nearly as much as my 14 year old daughter who owns the phone.

I don't understand how a company with billions of dollars in CASH profits sitting in the bank could be so selfish, but I suppose that is why Apple has billions in cash.

I have owned so many Apple products from my first computer, an Apple II+, Mac 512's, iMacs, iPhones, iPods, iPads and more. Back in the 80's I bought a 1 megabyte external hard drive for my Mac 512 for $999.99! Can you believe that? 1 megabyte for $1000.00!

Apple has come a long way since those days but apparently not all for the best. I found your Genius bar employee to be rude and unwilling to help. So disappointing.

To top it all off when I realized I was getting nowhere with Ryan I said "looks like Samsung will be getting our new phone business" he quips back with "have fun". I told Ryan if he loses all his customers like us he'd be out of a job, he just smiled and walked away.

With my daughter, a possible future Apple consumer nearly in tears, we left the Apple store. I tried to explain to her the callousness of big business in America these days but she just cried.

Over the years I have purchased no less than $20,000. worth of Apple products. That likely translates into at least $10,000. in profits for Apple. How much would you spend to keep a customer like that happy and coming back for more?

I think the Genius Bar should be re-named to something a little less grandiose. I have a few suggestions that I will keep to myself for now.