IMEI number blacklisted by another company as "revenge"?

This may be a bit of an oddball question, but hoping someone that knows of these matters can answer.


I have a subsidized/locked iPhone 5s via AT&T in the USA, and I'm on a 2-year contract with them. I recently (and still am) visited another country, and wanted to use my iPhone5s with a local (out of USA) phone number and SIM card. I came across a site (officialiphoneunlock.co.uk) that promised to unlock my phone. I believe my intentions were good... I just wanted to temporarily use a local number for my family to call me on while I was out of country. I still intend (and still am) to stay subscribed/paying for my 2-year contract. I feel that it is thus within my "rights" to use the iPhone with another SIM card if I want, but I suppose that's another debate.


The website (officialiphoneunlock.co.uk) clearly advertised a price of 20 British pounds for an unlock for those of us on AT&T in the USA. As I proceeded, they did mention you'd have to do a "pre-order" and that any extra costs later (if any) would have the pre-order amount subtracted from them. But.. the advertised price for AT&T USA was the same as the pre-order deposit (others such as T-Mobile were more), so I went ahead and did it... It did seem kind of fishy. It also involved me giving them my IMEI number, which I did.


A few days later they sent me an email saying it'll be an additional 150 British pounds to complete the unlock. I engaged their support, saying the advertised price was 20 pounds... they never really directly responded to that... We went back and forth to no avail... finally I told them I was going to have my credit-card company do a "chargeback". Which I did, about one week ago. Today, the unlock-company wrote me an email about that, saying they will:

1) File a claim in county court for the cost of the service, plus additional court fees (which in GBP are expensive).

2) Blacklist my IMEI number within 48 hours - They say they will make it so my IMEI will never work again on any worldwide network, including the one I'm on now.


Obviously, I should've never gotten into bed with these people.


So even though I believe 100% I'm justified in doing the charge-back... I can understand them filing a claim in court... that is their right, and I suppose I can "fight" that.


But saying they will blacklist my IMEI number... That definitely seems like they're bullying me... So my question is... Can they actually do that? Is there anything I can do now to prevent that? If they do it, will I be able to have AT&T undo it? And will AT&T help me knowing that my intention was to unlock the phone? And any other advice in dealing with this would be appreciated.

Posted on Jan 29, 2014 10:51 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 17, 2014 4:26 PM

Just a quick update guys on my experience, I DID eventually receive a refund...I am unsure whether the Trading Standards UK (as I reported this company and entered into dialogue with them regarding the website selling techniques) OR the fact the I passed details onto Watchdog BBC OR Because I am a member of the consumer action group ( and I emailed them using my email which ends with consumeractiongroup.co.uk ) Maybe they just were sick of me emailing them persistently demanding my money back ..... I really don't know, but they DID refund me! If all your efforts fail, just approach your bank and request charge back, I guarantee this companies warning to blacklist your handset if you chargeback are nonsense (and unlawful) and scare tactics, they would be breaking the law.. Only networks themselves can blacklist a handset. Good Luck with your efforts ;-)

30 replies

May 29, 2014 3:30 PM in response to Luch76

Unfortunately I fell foul to these guys too, having fallen for their great reviews and glossy website claims. As I am a member of the consumeractiongroup.co.uk I posted the details to fellow members there - the more who know the better to avoid these leeches. I am approaching bank for chargeback - having read gurjeetpandher post above (and his link to his experience) I have also reported them to the Trading Standards team and have wrote to the BBC watchdog team too.

Jun 17, 2014 4:07 PM in response to Luch76

Hie I'm Italian and i have one similar experience: THIS "BAD" OFFICIALIPHONEUNLOCK.CO.UK:




THEY SHOW YOU ONE LITTLE PRICE FOR UNLOCK BUT AT THE END IS VERY EXPANSIVE AND ALSO IF YOU CANCELLING CONTRACT IN LEY TERMS......THEY DON'T REFOUND !!!!

Please keep MANY MANY MANY ATTENTION at the offers that they show you.
DONT DO ANY ORDER BEFORE KNOW THE FINAL PRICE !!!!

My experience for unlock one iphone 4 with 3 years old and ok active:
They show that the cost is more cheaper of the web so i have do one order and the price was " from" ÂŁ 19,99 - REMEMBER THIS IS ONLY FOR GIVE YOU ONE SWEET PILL.....................

THEN 2 DAYS THEY WRITE MY THAT IF I WILL UNLOCK THIS 3 YEARS OLD IPHONE 4 LOCKED BY ORANGE I MUST PAY ÂŁ 99
---------------------------------------------------------
I HAVE DONE THE ORDER DAY 2 OF JUNE AND I WRITE THEM ONE LETTER
TODAY 06 OF JUNE FOR cancelling a contract for services made by distance sale(UK Regulations 2000, see Buying by internet, mail or phone.)

Write from: C. DE Sxxxxx via xxxxxxx 12/c 3xxxx0 xxxxxxxx
subject: cancelling a contract for services made by distance sale(x.OfficialiPhoneUnlock - Order: 2133510

To company Address: NOT REACH BY INTERNET
6 June 2014 Ref: OfficialiPhoneUnlock - Order: 2133510

Dear .OfficialiPhoneUnlock - Order: 2133510, Consumer Protection (Distance Selling) Regulations 2000 I recently entered into a contract to buy the following service: unlock one iphone4. Under the above regulations, I would like to cancel the contract. Please return the amount of ÂŁ 19,99 which I have paid in advance within 30 days. Yours sincerely, Cxxxxxxx DSxxxxx
------------------------------------------------------------------------------- ----
THIS IS THAT THEY ANSWER MY:
"All our unlocks are guaranteed to work, or your money back. No quibbles, no questions, no hassle." The money back guarantee only applies to unlocks, and only then if it doesn't work. A pre-order is not an unlock. You are paying to be placed on a mailing list to be informed when the unlock is available - there are costs associated with this which we cannot recoup, as well as administration costs in acquiring you as a customer. You have received the service you have paid for. As part of the service, and as a goodwill gesture - you also receive a FULL discount from the cost of the unlock equal to the ÂŁ19.99 you have paid - this does not mean that you can ask for the ÂŁ19.99 back if you decide not to go ahead and purchase unfortunately. As a goodwill gesture and as a one-off, if you wish to transfer your purchase to a different handset at a later date then we can do that for you. Or you can of course wait until the network charges are lowered in the coming weeks
----------------------------------------------------------------------

DON'T PLACE ORDERS IF YOU DON'T ACCEPT THEM CONDITIONS
THEY DON'T REFOUND !!!!


Jun 17, 2014 9:05 PM in response to jotei66

Congrats jotei66. Glad that the matter was resolved. For anyone else coming across this thread, it is a fact that these companies CANNOT block your phone. In case you have fallen prey to one of these websites then ask for a refund and let them know that you won't mind going to various consumer forums as well to highlight their scam and incase they still don't refund then oone can always go for the chargebck option. The kind of funny emails that these websites are enough to prove how legitimate these websites are.

Jun 17, 2014 9:47 PM in response to cladesimon

@cladesmion


If you have paid using your credit card then contact your credit card provider and ask them to chargeback this particular transaction. Another thing you can do is mail the website that either they issue a refund or you'll take up the case in various consumer forums and also with the credit card company. This should do the trick i suppose.



------------------------------------------



Se avete pagato con carta di credito quindi contattare il fornitore della carta di credito e chiedere loro di chargeback questa particolare operazione. Un'altra cosa che puoi fare è posta il sito che o emettere un rimborso o ti prendono il caso in vari forum dei consumatori e anche con la società della carta di credito. Questo dovrebbe fare il trucco suppongo


Jul 11, 2014 3:21 AM in response to jotei66

I was duped too. I contacted the Advertising Standards Authority and they are investigating. You should contact them too, the more that will contact them and lodge a complaint, the quicker they can be shut down. Trading Standards refused to investigate & told me to After months of them ignoring my case requests for an update, i told them i had contacted my bank to reverse the charges and they then imediately refunded me with a warning:


Sorry you have made a fraudulent claim with your card provider , we shall now proceed with issuing an activation lock for the IMEI xxxxxxxxxx


My only good news is that after 3 complaints to EE they are finally going to unlock the iPhone. its just taken 6 months to get through to someone at EE that hasn't lied to me and seems to know what they are talking about.

I've learned to always buy an unlocked iPhone and never to use EE/Orange/T-Mobile.

Jul 12, 2014 10:40 AM in response to Luch76

The same thing happend to me. officialiphoneunlock UK said they could unlock my phone for ÂŁ50. I paid the money and waited and they came back with 'sorry your phone has come back marked blocked' but GOOD NEWS for an additional ÂŁ25 we can do it. It won't be unlocked to your carrier but it will be able to used outside if the USA. As I was going to the UK for three weeks I went ahead and paid the additional money. They still couldn't do it, so I initiated a chargeback through paypal. I then got the same Email you got stating that they would take me to court and blacklist my phone. I was a bit worried but after reading some of these replies looks like the only people who can blacklist my phone is my carrier.


I have used this company before but my iphone was not in contract and they were able to do it for me. I am only 7 months into my new contract with my iphone 5. Don't think I will use them again though. So much for their money back gaurantee.

Aug 1, 2014 5:27 PM in response to chris-topher

It looks like all my vigilance paid off. I just noticed that I had a complete refund credited back to my credit card. The only thing I lost was $8.00 CAD or so due to the exchange rate. What's even more odd, there still has no response from OfficaliPhoneUnlock at all and it's been 3 days or so. Not sure what initiated it as I contacted a lot of difference places including Interpol, BBC Watchdog, and the Advertising Standards Authority, and Dalpay. I just hope this is the end of it. Just letting everybody know there is hope. I can't guarantee everyone success, but there is hope.

Sep 13, 2014 9:58 AM in response to iGreenEyes

FYI, the following was posted by the business on Complaints.com by the actual business.


http://www.complaints.com/2013-04-19...013150767.html


Official iPhone Unlock Ltd - Official iPhone Unlock Ltd did not refund upon iPhone unlock failer


--- QUOTE ---


James S., 2014-09-09, 10:46AM CDT


Just read this alarming thread. If any of you have difficulty obtaining a refund, simply email me directly (James, Managing Director) at bulk@officialiphoneunlock.co.uk stating your case and I'll see to it that a refund is immediately actioned. With a very large number of clients and largely relying on staff to refund where applicable, it's inevitable one or two slip through the net.


Also if you have any other issues, you can write to me there also.


bulk AT officialiphoneunlock.co.uk


--- END QUOTE ---

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

IMEI number blacklisted by another company as "revenge"?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.