iPhone 5 won't sync. Please Help!

And you DO NOT have to "uninstall" like the article says. I've never had to ahve a customer do it so far, and it's still worked!

problem solved

Did the updating driver help at all?

used section 5 of this link and it worked

https://discussions.apple.com/thread/5890155?answerId=24842354022#24842354022

I have this problem with a new iphone 5s and an imac! any tips? Thanks!

I know that you probably replaced the device, but this problem has occured with several device. It occured with several devices ipod touch, iphones, iphones 5s ect when they pushed the ios7.

If you take the device to apple, they will hook it up to a diagnostic and it will say there is a bad battery.. This is untrue,,, i have fixed this problem on many devices so I am aware of the real problem. The real propblem is the cache or ram, In old hard drives they have a + and a - jumper that can be used to clear the cach if a write error occurs. I have used this technique to get many old drives to work again for my use when highly pad technitions are not able to figure out the fix. (primarly because you need to understand how a device/ individual items in the device operate.

Now with IOS devices there are no jumpers and there is not a proper way to completely drain the battery to clear the cach..

The thing about doing a hard rebote when you are USB conected to a computer is durring that process the IOS device and computer try to comunicate and cannot do to the wrie error in the catch.

Here is the fix, it works for any IOS device,

step 1, make sure you have itunes with the latest version installed on a computer and have it open and ready.

step 2: using the usb cord attached to the ios device, plug the other end into the wall power adapter to charge the device (the device you charge with should have no way of comunicating with the iphone, just give power)

step 3: preform a hard rebote... for ipod touchs iphone ipads you need to hold the power (top botton down, after 10 secounds the apple logo will apear, while still holding down the power botton press down the home button (the circle botton with the square in it or the fingure print button in Iphone 5s) hold that for aproxamtely 10 secounds, than release the power botton. you should be in hard reset/ reboot mode. The step are avialable online.

step 3: if you have achieve hard reboot/reset mode correctly using land power only you have a successful hard rebote which although the catch problem is still there, the computer will ignore it.

step 4: before the ios device quits hard reboot/reset mode, quickly unplug the usb from wall power and plug it in to the computer with the latest itunes installed.

Step 5: a message in itunes will appear say a device conected is in hard rebote mode, would you like to reinstall the opoperate ios software, and it will tell you all data will be erased,,,,, YOU NEED TO ACCEPT THIS.

step 6: your device has a new ios software in it and you may need after the clean installation is complete than you can recover from backup..

You may or may not, have less avialable drive space and or system cach size this would be do to the fact that these where the bad sectors of the drive/ ram that itunes discovered when doing a fresh install.

My iphone 5 will not show in iTunes and I am using a MacBook!

Most of the solutions are assuming that iTunes has been installed on a Windows device.

I have tried eveything suggested that is applicable to a MacBook and my iPad connects no problem.

I know the cable is OK (have tried 3 on both USB ports) and my phone does charge.

Any ideas anyone?

Do you know how to place the iphone in DFU mode? You will need to conect the iphone to the USB cord and the wall power(one without a micro chip inside)

ok than what you need is to hold the power botton for 10 secounds the apple loggo should appear,

while still holding the power botton you need to hold the home button (the button with a square or fingure print

keeping hold both for about 5 secounds,,

than release the power botton and continue holding the home botton for 5 more secounds..

If you timmied it correctly you should be in a proper DFU mode

unplug the deivce from wall power and plug it into an itunes computer (DFU mode should hold for 10-30 secounds (maybe a bit more) so you need to be quick,

It happened to me one time on my ipad, on my farthers iphone 5s, on my mothers ipad, my systers ipod touch. When i tried normal DFU mode, it wouldn't work it wouldn't show up in Itunes (sometimes) and when a device did, it would not complete a new install without crashing. The only method I have every found to work is the one i came up with, after series thought on the hardware and the design of ios devices. I can only simple say place it in DFU mode while connected to land power and NOT THE computer. you can see video's of the step by step process, but when they say plug it into a computer, don't. And i use a macbook pro

The real problem is the use of the USB it self, and the cache inside the IOS device. I am not assuming a person uses mac or windows, i am assuming that your IOS device has the same limitations as 99% of all elctronic devices. Such as Garmin GPS, when you have a garmin that will not start up properly it is safe to say that in most cases you have a bad write on your cache, and you need to drain the power to clear it. On PC's you can unplug from wall power and remove the battery. On an older style garmin you could slide the power botton to on position and drain it, the newerones i had to make a device to drain the power without opening it. anyhow once the battery is 100% (litterly 100% drained) you can recharge it and it will work fine again. You see if there is a bad write on the cach of your iphone, it either will not comunicate with the computer or will not send correct information, and even the battery has cache now, so hooking it up for diagnoses might read that the battery is 1 % charged when its 50%. The Idea is getting it into a DFU mode without having the cache be used in any possible form. In a sense ignoring the issue so it can be cleared/ fixed later. When doing this you may notice that you have lost a small block of drive space, or a small block of the cache, this is because all computers over time will blow the transistors and resistors over time, in the nature of how they are made. You know what happens when you connect a negative terminal to a positive one? yes sparks, the way that computers are designed although in most cases this does not happen, they are allowed to from time to time, the path way is there for the current to travel but because the system trys to be ballanced, thus in most situations it dose not blow the pathway. Also an error in writting to a specific pathway can occur, thats why there is ECC memory (essentially this is error correcting memory). I won't get too much more into detail about this but if you can understand the principles of the system you can understand where the faults are.

Thank you JoanJett1972, this fix has worked for me as well as a windows user. Steps were clear, concise, and easy to follow.