Combined headset issue on Windows 7 (Retina MBP Late 2013)

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Combined headset issue on Windows 7 (Retina MBP Late 2013)

Hello everyone,

After buying lots of adaptators on the market in order to make work the microphone on my headset (Razer Kraken pro, connector : analog 3.5 mm combined jack (headphone and mic))...I finally give up and come here to ask, what is actually the problem on Windows 7 ?
I have the late retina macbook pro 15", with a combined jack, and as I said, my headset has also a combined jack.

On Mavericks, there is absolutely no problem with the headset, both microphone and sound work, but when I need to use it on windows, the microphone does not work anymore... (Windows 7(64bits) via Boot Camp)

When I seek my headset in sound on windows, it shows up in the reading tab as "Headset, Cirrus Logic CS4208 (AB 94)".

In the recording tab, nothing shows up except the integrated one. (Cirrus Logic etc.)

You may ask me if I already checked drivers of this manufacturer, and yes I did : there is no one.

So... I might think it's a driver issue, Mac OS supports so well this combined jack, why isn't any driver on Windows ? Is there absolutely no Windows 7 computer with this kind of entry ?... I'm a bit disappointed.

I wanted to create this thread in order to ask for a new bootcamp driver or something (hoping is my credo), I actually don't want to use a usb headset ; there is only two usb ports, and I don't want to buy a hub.

Thanks for your answers, and if my question is also yours, just click on the button below...

MacBook Pro (Retina, 15-inch, Late 2013), Windows 7, Microphone/Sound/Headset entry

Posted on Feb 3, 2014 7:22 AM

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Answer 1

Feb 16, 2014 4:35 AM in response to GabZou

I have this exact same problem. I will add that, I have contacted appl support about this issue, who have suggested I find the drivers for my analogue 3,5mm jack headphones.

I would much prefer the company acknowledging that there is a problem with their windows driver, and that they are working on it or that they simply dont care, rather than ignoring us, or patronizing in the support line.

No problems on the Mavericks side. I understand bootcamp is grey territory, but I would imagine this issue isnt one that hard to fix.

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Answer 2

Mar 5, 2014 9:29 AM in response to GabZou

I have this same problem as well! Where's our customer service? It's almost been a month and I believe we're not the only ones having this problem!

I paid top dollar for a product THAT WORKS!!!

I'm using the Apple headphones so I doubt the headphone drivers are the issue. I definitely believe the issue is with the citrus audio drivers.

APPLE PLEASE FIX THIS!

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Answer 3

IronManu

Level 1

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Jul 29, 2014 2:13 PM in response to GabZou

I have the exact same issue here...

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Answer 4

GabZou Author

Level 1

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Oct 27, 2014 7:27 AM in response to GabZou

Hello everyone,

It has been a while since I asked for a solution, and there is still nothing from Apple.

It is a bit surprising since every MBP are now Retina, and have a built in / combined mic as well.

It seems that Apple is more interested in making phones and tablets than updating its laptops...

I'm saying that because this issue is known by more than 3 years now, since the first MBP Retina has come out (and I'm not even thinking of the MBA).

Hope Apple comes to acknowledge the driver issue someday...

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Answer 5

Loner T

Level 9

59,536 points

Oct 27, 2014 7:53 AM in response to GabZou

In Windows Device Manager,when you connect your composite device (Headphones/Microphone) do you have the devices recognized? Do you have any unknown devices?

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