iTunes 11.1.4 will not recognize iPhone, iPad after Dell BIOS update

On February 4, 2014 I got a Dell pop up saying I needed to install an update that would update my BIOS. In looking at my install log, it was actually a Windows Critical update. I thought it was a Dell update because the usual Windows update pop up looks different.

So my iTunes stopped working after I installed the February 4, 2014 Windows Critical update affecting BIOS.

I did not upgrade iTunes (it was already 11.1.4) until AFTER iTunes stopped working after I installed the Windows Critical Update. I then deleted and reinstalled iTunes as part of my attempts to trouble shoot the issue.

I also just restored my computer to the point before the Windows Critical Update. Did not help which did not surprise me.

Does anyone know when the 11.1.4.62 update came out? If it came out around February 4 or 5, maybe that is the culprit instead of the Windows Critical Update.

I did the Windows Critical Update on February 4, 2014. I did not try to sync my devices until February 5, 2014. I last synced my devices around Februery 1 or 2, 2014.

Here is the fix from Waldo-E3 elsewhere in this forum.

Like I said, no baby steps answers please!

Kudos to Waldo-E3!

RESOLVED...

Found these steps posted elsewhere by another and the solution worked for me...

1. Go to Windows 8.1 Control Panel.

2. Go to Hardware and Sound; Devices and Printers; Unspecified (look for Apple Mobile Device USB Driver)

3. Right-click, then select properties on the menu list.

4. Select the "Hardware" tab at the top When the properties dialog box opens, once more select properties on the lower right hand button.

5. Under the "Driver" tab menu, the update driver button will be grey and unselectable here. So you need to select and click "Change Settings" button located near the lower left corner.

6. Now you can click the "Driver" tab menu near the top, so you can see the "Update Driver" button.

7. Select "Update Driver".

8. Select and click "Browse my computer for driver software".

9. For Windows 8.1 64 bit, it should be located in the folder: C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.

10. Click Next, and let the driver re-install.

11. iTunes 11.1.4.62 should open automatically if your iphone is connected already