SIM not valid on a New sim free 5s

Question

Level 1

9 points

SIM not valid on a New sim free 5s

Hi ,I just bought a new sim free Iphone 5s from curry's pc world.

I put in my lycamobile nano sim and it didnt work. It showed me the 'SIM not valid' page that a locked Iphone would usually show.

It was the first SIM i inserted into the phone after I opened the box.

What do i do now?

I put in my sim in other Iphone 5 and 5s and it works perfectly fine.

Also no other lycamobile SIM's work on the phone. I tried with atleast 10 different SIMs.

The phone was unlocked for 'tesco mobile' and 'three' but it for everything else it showed the SIM not valid page.

Whats wrong?

iPhone 5s, iOS 7.0.4

Posted on Feb 5, 2014 6:11 PM

Reply

Answer 1

ckuan

Level 10

120,914 points

Feb 5, 2014 6:34 PM in response to ybaagarwal

SIM free doesn't mean it's unlocked for all carriers.

You need to put a supported SIM in or get a refund within the refund window.

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Answer 2

KiltedTim

Level 10

224,910 points

Feb 5, 2014 6:36 PM in response to ybaagarwal

Get your money back and buy an unlocked phone from a legitimate source.

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Answer 3

ybaagarwal Author

Level 1

9 points

Feb 6, 2014 7:54 AM in response to ckuan

But I have friends here in the UK who are using sim free iphone 5 and 5s with lycamobile sim cards

Besides how do I know if a certain sim is not supported.

Why has this problem occured in the first place.

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Answer 4

ckuan

Level 10

120,914 points

Feb 6, 2014 7:57 AM in response to ybaagarwal

Go and ask curry, they are the one who sold the iPhone to you. They should know what carrier sim is needed.

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Answer 5

KiltedTim

Level 10

224,910 points

Feb 6, 2014 7:59 AM in response to ybaagarwal

Ask the store you bought it from why it doesn't work. The ONLY legitimate source for unlocked iPhones in the UK for unlocked phones is Apple. No one else is authorized to sell unlocked iPhones there. Sounds like your situation is similar to those who buy from Carphone Warehouse. The phones they sell will lock to the first carrier used. ONLY the carrier the phone is locked to can authorize unlocking it.

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Answer 6

Mahi_105

Level 1

0 points

Aug 28, 2014 1:21 PM in response to ybaagarwal

Hello brother, I am also experiencing similar problem. Did you manage to resolve this issue. I would be grateful if you could share your solution here with me.

My iphone was locked with O2...which I have now got unlocked, but still only lyca sim does'nt work. All other sim work including lebara.

Is there anyone from Apple support who could help please!!

Regards

M

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Answer 7

Aug 28, 2014 1:24 PM in response to Mahi_105

Mahi_105 wrote:

Is there anyone from Apple support who could help please!!

Regards

M

No. these are user to user forums

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Answer 8

ChrisJ4203

Level 10

236,297 points

Aug 28, 2014 1:25 PM in response to Mahi_105

Mahi_105 wrote:

Is there anyone from Apple support who could help please!!

Regards

M

I'm sorry, but Apple does not participate in the forum. If you want Apple Support, you will have to contact them. This is a user to user support forum. Sounds like lyca is not a supported carrier of the phone.

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