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Help! Incorrect storage display

Hi everyone,

Looking for help with my MacBook Air:

I just deleted 2 big folders, approx. 13GB each, emptied the trash ... and the amount of free space available on the SSD does not change :-s

14,11GB remaining before emptying the trash, still 14,11GB after emptying the trash.

What I already did:

- check the storage with About this mac > More info > Storage. It says 14,11GB. Backups says "0kb".

- verify & repair SSD with Disk Utility. First time, DU found some corrupted files and repaired them. I've tried to verify and repair a dozen of times after that and nothing changes, that's to say DU says everything is fine ...

- reboot on another drive and use DU. Same result.

- switch on / off Time Machine. No change.


So ... any suggestions?

Thanks in advance for your help!

MacBook Air, OS X Mavericks (10.9.1)

Posted on Feb 8, 2014 12:36 PM

Reply
15 replies

Feb 8, 2014 5:04 PM in response to 2SSophie

re index your SSD and verify after same


http://support.apple.com/kb/ht2409


  1. From the Apple () menu, choose System Preferences.
  2. Click Spotlight.
  3. Click the Privacy tab.
  4. Drag a folder or an entire volume (your hard drive) to the list.
  5. If prompted for confirmation, click OK.
  6. Remove the item or volume you just added to the list by clicking it and then clicking the minus ("-") button.
  7. Close Spotlight preferences.



backup any vital data ASAP in cause your SSD is failing.

😊

Feb 8, 2014 5:07 PM in response to 2SSophie

That is normal behavior because of the Time Machine Local snapshot system. Whenever you delete files the LSS system makes a copy of them just in case you really didn't want to delete them. Supposedly over a period of time those files will be removed. One way to get ridd of them is to turn Time Machine off in system Preferences then if you like turn it back on.

Feb 8, 2014 6:40 PM in response to LowLuster

LowLuster,


Thanks for the answer. I have some clarifying questions on the Time Machine LSS for my own edification.


The LSS is not supposed to use more than 80% of the available disk space. Assuming the OP has a 128 GB SSD that would be 25 GB of free space. If they have only 14 GB free then does that imply that the LSS system is using zero space? (If they have a 256 GB SSD the logic holds.)


So if you have 10 GB free out of 128 GB and you delete 10 GB then you should see 20 GB free. However if you have 50 GB free and you delete 10 GB then that 10 GB would go into a local snapshot so the total disk usage would not change. Do you agree?


What actions will cause the LSS to release space? From reading Pondini’s notes, apparently the LSS will not release snapshots when one runs a real Time Machine backup. Pondini’s FAQ states, “If you turn Time Machine OFF, Time Machine will immediately stop creating new ones, and start deleting all existing snapshots (that may take a while). So I see no quick way to delete the local snapshots. Do you agree?

Feb 8, 2014 7:12 PM in response to 2SSophie

Thanks to all of you for your thoughts.


@PlotinusVeritas: I followed your suggestion, but unfortunately, nothing better happened. I did a full backup a few hours ago, that's still a good point.


@LowLuster: I had already tried several times to turn TM off & on. I tried again ... but, again, my SSD behaves the same (no change).


@Hands4: my drive is a 512GB SSD.


Actually I realized there was a problem while I was trying to make space: the more folders I was deleting, the less free space I had!


SO, after posting the 1st message:

- I erased the drive completely, using Disk Utility

- I restored the whole thing from my back up with Super Duper (on an external drive - I didn't use Time Machine to backup).


It did not solve my problem. I did a simple test: copied a 2GB movie on the Desktop; free space is reduced of 2GB (that's ok so far!). Then trash the movie, emptied the trash: the amount of free space doesn't change (doesn't increase of 2GB).


Do you think my SSD is dying?!?


Thanks again for the previous posts.

Feb 8, 2014 7:30 PM in response to 2SSophie

I did a simple test

This procedure is a diagnostic test. It makes no changes to your data.

Copy the test file to the Desktop again.

Then please triple-click anywhere in the line below on this page to select it:

df -H / | pbcopy

Copy the selected text to the Clipboard by pressing the key combination command-C.


Launch the built-in Terminal application in any of the following ways:


☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.


Paste into the Terminal window by pressing the key combination command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.


Wait for a new line ending in a dollar sign ($) to appear below what you entered.


The output of the command will be automatically copied to the Clipboard. If the command produced no output, the Clipboard will be empty. Paste into a reply to this message.

The Terminal window doesn't show the output. Please don't copy anything from there.


Then delete the test file and repeat the command.

Feb 8, 2014 7:51 PM in response to 2SSophie

Hi Linc Davis,

Thanks a lot for this very detailed and clear response.

I hope I followed your path correctly:


This is what I get in the Clipboard after copying the test file on the Desktop (the output of the command):


Filesystem Size Used Avail Capacity iused ifree %iused Mounted on

/dev/disk0s2 500G 483G 17G 97% 117938012 4116141 97% /


Then I deleted the test file (moved to the trash and emptied the trash), and this is what I get after repeating the command:


Filesystem Size Used Avail Capacity iused ifree %iused Mounted on

/dev/disk0s2 500G 483G 17G 97% 117937610 4116543 97% /


I also forgot to write that even if I do nothing, the amount of free spaces keeps on diminishing:

3:49 AM (I'm in Europe) 19,59GB of free space

4:30 AM 19,1GB

4:40 AM 18,76GB

4:41 AM 18,03GB

-- test with a movie, copied 2,1GB on the Desktop --

4:45 AM 16,86GB remaining (even after emptying the trash).


What do you think?

Feb 8, 2014 8:09 PM in response to 2SSophie

Use a tool such as OmniDiskSweeper (ODS) to explore your volume and find out what's taking up the space. You can also delete files with it, but don't do that unless you're sure that you know what you're deleting and that all data is safely backed up. That means you have multiple backups, not just one.

Deleting files inside an iPhoto or Aperture library will corrupt the library. Any changes to a photo library must be made from within the application that created it. The same goes for Mail files.


Proceed further only if the problem isn't solved by the above steps.


ODS can't see the whole filesystem when you run it just by double-clicking; it only sees files that you have permission to read. To see everything, you have to run it as root.


If you have more than one user account, make sure you're logged in as an administrator. The administrator account is the one that was created automatically when you first set up the computer.

Install ODS in the Applications folder as usual. Quit it if it's running.


Triple-click anywhere in the line of text below on this page to select it, then copy the selected text to the Clipboard by pressing the key combination command-C:

sudo /Applications/OmniDiskSweeper.app/Contents/MacOS/OmniDiskSweeper

Launch the built-in Terminal application in any of the following ways:


☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.


Paste into the Terminal window (command-V). You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning to be careful. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.


The application window will open, eventually showing all files in all folders, sorted by size with the largest at the top. It may take a few minutes for ODS to finish scanning your files.


I don't recommend that you make a habit of doing this. Don't delete anything while running ODS as root. If something needs to be deleted, make sure you know what it is and how it got there, and then delete it by other, safer, means. When in doubt, leave it alone or ask for guidance.


When you're done with ODS, quit it and also quit Terminal.

Feb 8, 2014 8:20 PM in response to 2SSophie

Hi Linc Davis,


I read your last post and will try what you are suggesting.

But I'm not sure to get the point of using ODS: I don't think my problem is having too many heavy files; it seems to be that any file can be written but no file can be deleted for real + the free space keeps on diminishing for no reason.

I'm a bit lost ...

Do you have any idea of what could be the reason(s) of this mess?

Thanks again for spending time to respond to my posts.

Feb 9, 2014 5:56 AM in response to 2SSophie

Hi Linc Davis,

I followed your advice and used ODS last night.

ODS could see the whole filesystem, but could not delete any file: clicking on a file and then click Delete > Destroy did not work. So I went to Terminal and used the sudo command you offered: then I've been able to delete files for real using ODS.

The accumulation of deleted files was in a folder named .cleverfiles (51,1GB!). I don't know where this folder is actually located on my Mac.


--> free space came back, 67GB are now available in my SSD.


But: still, I can't trash anything for real unless I use ODS starting from your command in Terminal. That's to say, I tried again to copy a large file > send it to the trash > empty trash ... and I don't get any free space back (unless I go to Terminal and launch ODS).


Another weird event: everytime I shut down and restart the Mac, a .png file that I don"t know pops up + a page that I have never visited before opens in Safari (it's in Spanish and it's about iWeb ... I don't speak Spanish!).

file:///Applications/iWeb.app/Contents/Resources/pt_PT.lproj/iWebHelp/pgs/22933. html


Can you think of an explanation?

Again, I thank you for your very helpful posts.

Feb 9, 2014 6:12 AM in response to 2SSophie

Remove "Disk Drill."

Any third-party software that doesn't install by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.

Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.

I never install system modifications myself, and I don't know how to uninstall them. You'll have to do your own research to find that information.

Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button.

Back up all data before making any changes.

You will generally have to reboot in order to complete an uninstallation. Until you do that, the uninstallation may have no effect, or unpredictable effects.

If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

WARNING: Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

Feb 9, 2014 7:58 AM in response to Linc Davis

Dear Linc Davis,


Your last post solved the whole thing. I installed Disk Drill a week ago and thought I had removed it with AppCleaner ... Well, I had not! So, my wild uninstallation of it was the cause of all this mess ... ouch. I swear I won't use either Disk Drill or AppCleaner again!


I had to reinstall Disk Drill and uninstall the application from Preferences > General > Remove Disk Drill.


I still have the weird png file when I start the computer and the iWeb Spanish webpage, but I can deal with it :-)


I don't know how to thank you: by generously offering your knowledge and time, you helped me to save tons of files and a lot of time. Time is the most precious thing in the world, so what you gave is unvaluable. I greatly appreciated the quality of your posts: extremely fast and precise answers, detailed instructions, no unnecessary sentences, obscure things made simple. You're a true and reliable pedagogue.


Again, I don't know how to thank you. My husband and I are professional musicians (he plays and teaches North Indian classical music, I play and teach Western classical music). If you ever want to listen to something specific that we could offer you, please contact us.


Thanks again,

2SSophie

Help! Incorrect storage display

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