Macbook Case Has cracked

hello, people.

Just joined the "club" 😟

http://blueeyedcreature.net/apple/CrackBook.jpg
http://blueeyedcreature.net/apple/CrackBookcloseup.jpg

I just talked to AppleCare, hope they wil do something.

cheers,


andreas

Yeah i just got a crack in exactly the same space. It starting to break off now. I'm trying to get something sorted though


Dib.

And another crack appearing on the lower case where u put your thumb in to lift the screen when its closed.

Dib.

This issue and the white casing discoloration problem have held me back from purchasing a MacBook.

What I would like to know but have yet to ascertain is... does the cracking remain limited to 2006 Core Duo models or are newer Core 2 units afflicted as well? It might paint a clear picture as to whether the problem has been resolved.

As it stands now I don't feel safe buying a MacBook. Since we are now approaching Q2 I may hold off for a revision to the product line.

Mac Pro Mac OS X (10.4.9)

i just had the piece break off the right hand side like in the previous photos posted...it is almost the exact same so i dont see how they can say the is a user issue and not a design flaw...i love my macbook so im just hoping this can be quickly resolved. takin the thing in in the morning

After coming home from class yesterday, I noticed a crack right above the IR light (eerily similar to the pictures posted by Andreas). After class today, I brought my macbook into the Apple Store. They had a part in stock and repaired the top case under the warranty (replaced the entire top case, including keyboard & track pad). I was in and out in under 30 minutes.

Mine too. That's a pity, hope Apple will repair that for free.
Exactly the same place - above the IR.

MacBook Mac OS X (10.4.8) iPod nano 2GB

yes, i have the same crack on the right side.. it looks like a large splinter.. hopefully apple will fix it!- a

I think it must be a combination of design flaw in some units (no way to pinpoint which ones, models, etc) and the fact that some people use their computers more aggressively than others. For instance, maybe some people put weight down on the palmrest area that other's don't. However, you really should be able to do that kind of thing, and I know if I do on mine it's fine, doesn't crack, etc. or seem like it's gonna crack.

So the answer must be only some models are afflicted with this... Maybe one out of every thousand or more.

Keep that in mind and don't let it hold you back from getting the Mac you want! Most issues on here I have read about and think they are mainly a few machines here and there. These forums are for people who need help, so there's an over-abundance of issues on here, just don't let that fool you. There are thousands more Mac users out there (like myself) who have had no issues at all!

Good luck to all...

-B-

I recently noticed a similar crack on the right side of the palm rest above the IR sensor. I called apple about this problem last Monday, received a box on Tuesday, shipped it out on Wednesday at 6 p.m. and received it back Friday morning at 8 a.m. They also fixed a small creak in the hinge while they had it.

This is my first mac and I will never go back to PCs. Apple is simply amazing!

MacBook 13" Mac OS X (10.4.9) 2.0 Ghz 1.0 GB RAM 60GB HD // 2 Nanos (1st Gen) Black & White // IPhone (soon)

Many people seem to be having the same problem in similar spots. Looking at the top case where the lid shuts on those two little bumps on the bezzle, is it possible those two little bumps are causeing th plastic seperation in the spot that they shut down on? I have indents where they sit when the Mac is closed, and it is somewhat hard, or rath an inconvieniance to shut the mac gently as the magnets rip it shut.

Just a thought. Alot of pictures I have seen suggest those specific cracks could be caused by those two small bezzle supports.

That is the suggested cause of the problem in this thread. It really appears to be a design flaw. Apple wanted a sleek, cool, sophisticated notebook with no buttons on the exterior. Voila, magnets and little bumps to keep the lid slightly off the keyboard. That is their DESIGN. The fact that the pressure imparted on the lower case causes the plastic to crack is the FLAW.

I can't believe when you read this thread that Apple tries to throw this back on the user.

As a precautionary step, I use the slim pad that came between the screen and the keyboard in the packaging whenever I close my Macbook. It is a small hassle, and looks like I am one of those overly cautious computer people (which I probably am), but it would seem that it would help.

Best,
AB

Mine too. Not 'above the IR thing' but on the corresponding area on the left side of the palmrest. Unfortunately the crack grew to be over an inch long, snagged on my clothing, snapped off, and now there's a gap going into the inside of the case. Whew - looks like it could be a hazard...

So, is this a problem that apple is willing to fix?

not sure. i have the crack on the right but if i look at the same spot on the left hand side i can see a line forming. It looks like its where the notchs on the top of the screen meet the palmrests to keep the screen above the keyboard.

Dib.

Apple will repair broken plastics, as long as it wasn't an accident caused by you. If damage was caused during normal usage (normal being what they talk about in the user manual) then they will in fact replace the plastics in that 1st year limited hardware warranty. Call AppleCare and find out, but make sure you have your story straight the first time!

-B