Forgot master password

I bought the iPhone 5 or my daughter somehow we have forgotten the master password can someone help me with this.

iPhone 5, iOS 7.0.4, Forgot master password

Posted on Feb 10, 2014 11:11 PM

Reply
6 replies

Feb 10, 2014 11:13 PM in response to Jon Howell

If you cannot remember the passcode for the Screen Lock, you will need to Restore the device...


1) Connect to iTunes on the computer you usually Sync with and Restore...


http://support.apple.com/kb/HT1414



2) If necessary Place the Device into Recovery mode...


http://support.apple.com/kb/HT1808




Note on Recovery Mode.


You may need to try this More than Once... Be sure to Follow ALL the Steps...



Once you have Recovered your Device...


Re-Sync your Content or Restore from the most recent Backup...


Restore from Backup > http://support.apple.com/kb/ht1766

Feb 10, 2014 11:53 PM in response to Jon Howell

Jon Howell wrote:


Find My iPhone must be turned off before “daughters’s iPhone” can be restored.


You can access iCloud.com on a computer to turn it off.


http://support.apple.com/kb/PH2702


Note:


The Apple ID and Password that was Originally used to Activate the iDevice is required


If you do not have that information you will not be able to use the Device.


Activation Lock in iOS 7 > http://support.apple.com/kb/HT5818

Feb 11, 2014 12:21 AM in response to Jon Howell

I went to icloud account and turned off the find my phone checkmark. Sorry about the confusion now I am finding out that it is named restrictions pass code. in icloud turning off find phone box did not solve the problem.The phones cloud account cannot be turned off because the restriction password is required. Thank you so much for your help. This one has stumped me.

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Forgot master password

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