FaceTime suddenly stopped working

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Level 1

0 points

FaceTime suddenly stopped working

When I first set up FaceTime on this Mavericks install (first time ever using FaceTime, I'm not sure if this is important) it worked fine for a while, but has recently just stopped working altogether. The Apple troubleshooting page suggests going into FaceTime preferences and fixing some options, but the option to get at FaceTime preferences is greyed out for me.

When I log into FaceTime, it asks for my username and password, then asks which accounts I would like to use with FaceTime (I have two options: my @icloud.com address, and the address I use as my apple id. I've tried leaving only one of them selected to no avail). When I click next after making sure one or both of my accounts is set ti sign in, FaceTime says "Verifying" for a while before going back to the username/password step with no error message whatsoever.

I'm running Mavericks with all of the latest updates installed on a late 2009 MBP with a 3.6 Ghz Core 2 Duo with 4 gigs of ram in case system specs are important.

MacBook Pro, OS X Mavericks (10.9.1), FaceTime

Posted on Feb 12, 2014 12:34 AM

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Answer 1

Linc Davis

Level 10

209,535 points

Feb 12, 2014 11:46 AM in response to Gellis12

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

View ▹ Show Log List

from the menu bar.

Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

Please do not indiscriminately dump thousands of lines from the log into this discussion.

Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

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Answer 2

Gellis12 Author

Level 1

0 points

Feb 12, 2014 4:14 PM in response to Linc Davis

2/12/2014 3:54:25.965 PM Console[3053]: Marker - Feb 12/14, 3:54:25 PM

2/12/2014 3:54:30.923 PM FaceTime[3061]: Retrieving server bag 1, 0x60800001b310, 1, 0 (3x)

2/12/2014 3:54:35.314 PM com.apple.SecurityServer[14]: Session 100052 created

2/12/2014 3:54:46.286 PM FaceTime[3061]: Retrieving server bag 1, 0x60800001b310, 1, 0 (2x)

2/12/2014 3:54:50.736 PM imagent[351]: [Warning] SocketStream: error Error Domain=NSPOSIXErrorDomain Code=61 "The operation couldn’t be completed. Connection refused" occurred on input stream

2/12/2014 3:54:51.164 PM FaceTime[3061]: Retrieving server bag 1, 0x60800001b310, 1, 0 (5x)

2/12/2014 3:54:59.770 PM Console[3053]: Marker - Feb 12/14, 3:54:59 PM

This is just before I clicked the continue button after FaceTime accepted my password

2/12/2014 3:55:06.478 PM FaceTime[3061]: Retrieving server bag 1, 0x60800001b310, 1, 0 (3x)

2/12/2014 3:55:13.029 PM identityservicesd[355]: [Warning] Registration failed for Registration info (0x7fce0353d870): [Registered: NO] [Type: AppleID] [Device Name: Gellis12 MacBook Pro] [Service Type: FaceTime] [Env: (null)] [Main ID: user@example.com] [Phone Number: user@example.com] [AppleID: user@example.com] [UserID: E:user@example.com] [C2K: YES] [Push Token: <large string of random numbers which should probably not be posted here>] [Region ID: R:CA] [Base Number: +10000000000] [URIs: (null)] [Candidates: (

"user@icloud.com",

"user@example.com"

)] [Auth Cert: 0xbig numbers] [Reg Cert: 0x0] [Profile ID: D:more numbers] [Auth Token: <big string...>] [Auth User ID: D:numbers] [Heartbeat Date: (null)] (Error: 31)

2/12/2014 3:55:13.073 PM identityservicesd[355]: [Warning] Registration failed for Registration info (0xnumbers): [Registered: NO] [Type: AppleID] [Device Name: MacBook Pro] [Service Type: FaceTime] [Env: (null)] [Main ID: user@example.com] [Phone Number: user@example.com] [AppleID: user@example.com] [UserID: user@example.com] [C2K: YES] [Push Token: <big string>] [Region ID: R:CA] [Base Number: +10000000000] [URIs: (null)] [Candidates: (

"user@icloud.com",

"user@example.com"

)] [Auth Cert: 0x7fce03496350] [Reg Cert: 0x0] [Profile ID: D:134250690] [Auth Token: <V1MHKW0015807c192e6d39a2f6efcb...>] [Auth User ID: D:134250690] [Heartbeat Date: (null)] (Error: 31)

2/12/2014 3:55:13.077 PM identityservicesd[355]: [Warning] Failed, server registration unsupported => Disabling service (2x)

2/12/2014 3:55:13.078 PM identityservicesd[355]: [Warning] Server denied registration support (2x)

2/12/2014 3:55:13.113 PM identityservicesd[355]: [Warning] Needs deletion: NO (Registration info (0x7fce0353d870): [Registered: NO] [Type: AppleID] [Device Name: MacBook Pro] [Service Type: FaceTime] [Env: (null)] [Main ID: user@example.com] [Phone Number: user@example.com] [AppleID: user@example.com] [UserID: E:user@example.com] [C2K: YES] [Push Token: <big string>] [Region ID: R:CA] [Base Number: +10000000000] [URIs: (null)] [Candidates: (

"user@icloud.com",

"user@example.com"

)] [Auth Cert: 0xnumbers] [Reg Cert: 0x0] [Profile ID: D:more numbers] [Auth Token: <big string...>] [Auth User ID: D:numbers] [Heartbeat Date: (null)])

2/12/2014 3:55:13.124 PM identityservicesd[355]: [Warning] Tried to disable an account we don't know about, ignoring...

2/12/2014 3:55:13.133 PM imagent[351]: [Warning] *** Listener ID: com.apple.soagent does not have capability: (Status), not allowing request

After this there's a few hundred lines about warnings from Appkit, IMCore, IMFoundation, CoreFoundation, imagent, libdyld.dylib, and HIToolbox.

Hope this isnt too much from the logs...

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Answer 3

Linc Davis

Level 10

209,535 points

Feb 12, 2014 4:41 PM in response to Gellis12

Please read this whole message before doing anything.

This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.

Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.

The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

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Answer 4

Gellis12 Author

Level 1

0 points

Feb 12, 2014 7:11 PM in response to Linc Davis

I've set a firmware password on my MBP, is there a way to boot to safe mode without disabling it, or do I need to just disable the firmware password first then reboot into safe mode?

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Answer 5

Linc Davis

Level 10

209,535 points

Feb 12, 2014 7:29 PM in response to Gellis12

You would have to remove the password, which you can do in Recovery.

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Answer 6

Gellis12 Author

Level 1

0 points

Feb 12, 2014 9:48 PM in response to Linc Davis

Will do, I'll post back when I'm all done

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Answer 7

Gellis12 Author

Level 1

0 points

Feb 12, 2014 11:34 PM in response to Linc Davis

Just tried it, and the console output looks pretty much the same.

2/12/2014 10:36:23.414 PM com.apple.SecurityServer[13]: Session 100020 created

2/12/2014 10:36:26.502 PM com.apple.kextcache[274]: kext com.Accusys.driver.Acxxx 300029000 is in exception list, allowing to load

2/12/2014 10:36:40.556 PM Console[275]: Marker - Feb 12/14, 10:36:40 PM

Login accepted, this is before I clicked continue on the account selection

2/12/2014 10:36:43.554 PM FaceTime[259]: Retrieving server bag 1, 0x60000000dc80, 1, 0

2/12/2014 10:36:48.971 PM com.apple.SecurityServer[13]: Killing auth hosts

2/12/2014 10:36:48.971 PM com.apple.SecurityServer[13]: Session 100019 destroyed

2/12/2014 10:36:51.627 PM identityservicesd[192]: [Warning] Registration failed for Registration info (0xstring): [Registered: NO] [Type: AppleID] [Device Name: MacBook Pro] [Service Type: FaceTime] [Env: (null)] [Main ID: user@example.com] [Phone Number: user@example.com] [AppleID: user@example.com] [UserID: E:user@example.com] [C2K: YES] [Push Token: <big string>] [Region ID: R:CA] [Base Number: +10000000000] [URIs: (null)] [Candidates: (

“user@icloud.com",

“user@example.com"

)] [Auth Cert: 0x7fb1a3556b10] [Reg Cert: 0x0] [Profile ID: D:number] [Auth Token: <string…>] [Auth User ID: D:number] [Heartbeat Date: (null)] (Error: 31)

The big that just finished happened twice, I removed the identical failure

2/12/2014 10:36:51.643 PM identityservicesd[192]: [Warning] Failed, server registration unsupported => Disabling service

2/12/2014 10:36:51.644 PM identityservicesd[192]: [Warning] Server denied registration support

2/12/2014 10:36:51.744 PM identityservicesd[192]: [Warning] Needs deletion: NO (Registration info (0xstring): [Registered: NO] [Type: AppleID] [Device Name: MacBook Pro] [Service Type: FaceTime] [Env: (null)] [Main ID: user@example.com] [Phone Number: user@example.com] [AppleID: user@example.com] [UserID: E:user@example.com] [C2K: YES] [Push Token: <big string>] [Region ID: R:CA] [Base Number: +10000000000] [URIs: (null)] [Candidates: (

“user@icloud.com",

“user@example.com"

)] [Auth Cert: 0xstring] [Reg Cert: 0x0] [Profile ID: D:number] [Auth Token: <string…>] [Auth User ID: D:number] [Heartbeat Date: (null)])

This bit happened twice as well. Again, I removed the duplicate lines.

I’ll include some of the errors from other parts of FaceTime in this comment in case they can prove useful.

2/12/2014 10:36:51.784 PM identityservicesd[192]: [Warning] Tried to disable an account we don't know about, ignoring...

2/12/2014 10:36:52.169 PM FaceTime[259]: [Warning] Caught exception: *** -[NSPlaceholderString initWithFormat:locale:arguments:]: nil argument name: NSInvalidArgumentException reason: *** -[NSPlaceholderString initWithFormat:locale:arguments:]: nil argument userInfo: (null) in function: -[IMAccount _updateRegistrationStatus:error:info:]

2/12/2014 10:36:52.171 PM FaceTime[259]: [Warning] 1 IMFoundation 0x000000010318add7 IMLogBacktraceToDepth + 69

2/12/2014 10:36:52.171 PM FaceTime[259]: [Warning] 2 IMCore 0x000000010322e614 IMPersonStatusComparator + 49737

2/12/2014 10:36:52.171 PM FaceTime[259]: [Warning] 3 IMCore 0x0000000103229829 IMPersonStatusComparator + 29790

2/12/2014 10:36:52.171 PM FaceTime[259]: [Warning] 4 IMCore 0x0000000103211840 IMCore + 43072

2/12/2014 10:36:52.171 PM FaceTime[259]: [Warning] 5 CoreFoundation 0x0000000106075dec __invoking___ + 140

2/12/2014 10:36:52.172 PM FaceTime[259]: [Warning] 6 CoreFoundation 0x0000000106075c54 -[NSInvocation invoke] + 308

2/12/2014 10:36:52.172 PM FaceTime[259]: [Warning] 7 CoreFoundation 0x00000001061187a6 -[NSInvocation invokeWithTarget:] + 54

2/12/2014 10:36:52.172 PM FaceTime[259]: [Warning] 8 IMFoundation 0x0000000103187774 im_local_object_peer_event_handler + 7384

2/12/2014 10:36:52.172 PM FaceTime[259]: [Warning] 9 IMFoundation 0x0000000103187455 im_local_object_peer_event_handler + 6585

2/12/2014 10:36:52.172 PM FaceTime[259]: [Warning] 10 IMFoundation 0x0000000103187856 im_local_object_peer_event_handler + 7610

2/12/2014 10:36:52.173 PM FaceTime[259]: [Warning] 11 IMFoundation 0x00000001031879a4 im_local_object_peer_event_handler + 7944

2/12/2014 10:36:52.173 PM FaceTime[259]: [Warning] 12 Foundation 0x0000000102c500de __NSThreadPerformPerform + 229

2/12/2014 10:36:52.173 PM FaceTime[259]: [Warning] 13 CoreFoundation 0x00000001060bb8f1 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17

2/12/2014 10:36:52.173 PM FaceTime[259]: [Warning] 14 CoreFoundation 0x00000001060ad129 __CFRunLoopDoSources0 + 441

2/12/2014 10:36:52.173 PM FaceTime[259]: [Warning] 15 CoreFoundation 0x00000001060ac7ef __CFRunLoopRun + 831

2/12/2014 10:36:52.173 PM FaceTime[259]: [Warning] 16 CoreFoundation 0x00000001060ac275 CFRunLoopRunSpecific + 309

2/12/2014 10:36:52.174 PM FaceTime[259]: [Warning] 17 HIToolbox 0x000000010b29af0d RunCurrentEventLoopInMode + 226

2/12/2014 10:36:52.174 PM FaceTime[259]: [Warning] 18 HIToolbox 0x000000010b29acb7 ReceiveNextEventCommon + 479

2/12/2014 10:36:52.174 PM FaceTime[259]: [Warning] 19 HIToolbox 0x000000010b29aabc _BlockUntilNextEventMatchingListInModeWithFilter + 65

2/12/2014 10:36:52.174 PM FaceTime[259]: [Warning] 20 AppKit 0x00000001063b928e _DPSNextEvent + 1434

2/12/2014 10:36:52.212 PM FaceTime[259]: [Warning] 21 AppKit 0x00000001063b88db -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122

2/12/2014 10:36:52.218 PM FaceTime[259]: [Warning] 22 AppKit 0x00000001063ac9cc -[NSApplication run] + 553

2/12/2014 10:36:52.223 PM FaceTime[259]: [Warning] 23 AppKit 0x0000000106397803 NSApplicationMain + 940

2/12/2014 10:36:52.225 PM FaceTime[259]: [Warning] 24 libdyld.dylib 0x0000000107d5b5fd start + 1

2/12/2014 10:36:52.225 PM FaceTime[259]: [Warning] 25 ??? 0x0000000000000001 0x0 + 1

2/12/2014 10:36:52.225 PM FaceTime[259]: [Warning] Exception: *** -[NSPlaceholderString initWithFormat:locale:arguments:]: nil argument

2/12/2014 10:36:52.227 PM FaceTime[259]: [Warning] Symbols: (

0 CoreFoundation 0x000000010618a41c __exceptionPreprocess + 172

1 libobjc.A.dylib 0x000000010540ee75 objc_exception_throw + 43

2 CoreFoundation 0x000000010618a2cc +[NSException raise:format:] + 204

3 Foundation 0x0000000102c0709f -[NSPlaceholderString initWithFormat:locale:arguments:] + 100

4 AppKit 0x00000001067446a1 +[NSAlert alertWithMessageText:defaultButton:alternateButton:otherButton:informativeTextW ithFormat:] + 214

5 FaceTime 0x0000000102b3f08b FaceTime + 462987

6 FaceTime 0x0000000102b3f5b7 FaceTime + 464311

7 CoreFoundation 0x0000000106158fcc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12

8 CoreFoundation 0x000000010604cc5d _CFXNotificationPost + 2893

9 Foundation 0x0000000102bef4aa -[NSNotificationCenter postNotificationName:object:userInfo:] + 68

10 IMFoundation 0x000000010319342b IMInternationalForPhoneNumberWithOptions + 1029

11 IMFoundation 0x00000001031933e3 IMInternationalForPhoneNumberWithOptions + 957

12 IMCore 0x000000010322e4eb IMPersonStatusComparator + 49440

13 IMCore 0x0000000103229829 IMPersonStatusComparator + 29790

14 IMCore 0x0000000103211840 IMCore + 43072

15 CoreFoundation 0x0000000106075dec __invoking___ + 140

16 CoreFoundation 0x0000000106075c54 -[NSInvocation invoke] + 308

17 CoreFoundation 0x00000001061187a6 -[NSInvocation invokeWithTarget:] + 54

18 IMFoundation 0x0000000103187774 im_local_object_peer_event_handler + 7384

19 IMFoundation 0x0000000103187455 im_local_object_peer_event_handler + 6585

20 IMFoundation 0x0000000103187856 im_local_object_peer_event_handler + 7610

21 IMFoundation 0x00000001031879a4 im_local_object_peer_event_handler + 7944

22 Foundation 0x0000000102c500de __NSThreadPerformPerform + 229

23 CoreFoundation 0x00000001060bb8f1 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17

24 CoreFoundation 0x00000001060ad129 __CFRunLoopDoSources0 + 441

25 CoreFoundation 0x00000001060ac7ef __CFRunLoopRun + 831

26 CoreFoundation 0x00000001060ac275 CFRunLoopRunSpecific + 309

27 HIToolbox 0x000000010b29af0d RunCurrentEventLoopInMode + 226

28 HIToolbox 0x000000010b29acb7 ReceiveNextEventCommon + 479

29 HIToolbox 0x000000010b29aabc _BlockUntilNextEventMatchingListInModeWithFilter + 65

30 AppKit 0x00000001063b928e _DPSNextEvent + 1434

31 AppKit 0x00000001063b88db -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122

32 AppKit 0x00000001063ac9cc -[NSApplication run] + 553

33 AppKit 0x0000000106397803 NSApplicationMain + 940

34 libdyld.dylib 0x0000000107d5b5fd start + 1

35 ??? 0x0000000000000001 0x0 + 1

)

2/12/2014 10:36:52.230 PM FaceTime[259]: [Warning] Simulating crash for process: FaceTime

2/12/2014 10:36:52.231 PM FaceTime[259]: [Warning] 1 IMFoundation 0x000000010318add7 IMLogBacktraceToDepth + 69

2/12/2014 10:36:52.232 PM FaceTime[259]: [Warning] 2 IMCore 0x000000010322e61c IMPersonStatusComparator + 49745

2/12/2014 10:36:52.232 PM FaceTime[259]: [Warning] 3 IMCore 0x0000000103229829 IMPersonStatusComparator + 29790

2/12/2014 10:36:52.232 PM FaceTime[259]: [Warning] 4 IMCore 0x0000000103211840 IMCore + 43072

2/12/2014 10:36:52.232 PM FaceTime[259]: [Warning] 5 CoreFoundation 0x0000000106075dec __invoking___ + 140

2/12/2014 10:36:52.232 PM FaceTime[259]: [Warning] 6 CoreFoundation 0x0000000106075c54 -[NSInvocation invoke] + 308

2/12/2014 10:36:52.233 PM FaceTime[259]: [Warning] 7 CoreFoundation 0x00000001061187a6 -[NSInvocation invokeWithTarget:] + 54

2/12/2014 10:36:52.233 PM FaceTime[259]: [Warning] 8 IMFoundation 0x0000000103187774 im_local_object_peer_event_handler + 7384

2/12/2014 10:36:52.233 PM FaceTime[259]: [Warning] 9 IMFoundation 0x0000000103187455 im_local_object_peer_event_handler + 6585

2/12/2014 10:36:52.233 PM FaceTime[259]: [Warning] 10 IMFoundation 0x0000000103187856 im_local_object_peer_event_handler + 7610

2/12/2014 10:36:52.233 PM FaceTime[259]: [Warning] 11 IMFoundation 0x00000001031879a4 im_local_object_peer_event_handler + 7944

2/12/2014 10:36:52.233 PM FaceTime[259]: [Warning] 12 Foundation 0x0000000102c500de __NSThreadPerformPerform + 229

2/12/2014 10:36:52.234 PM FaceTime[259]: [Warning] 13 CoreFoundation 0x00000001060bb8f1 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17

2/12/2014 10:36:52.234 PM FaceTime[259]: [Warning] 14 CoreFoundation 0x00000001060ad129 __CFRunLoopDoSources0 + 441

2/12/2014 10:36:52.275 PM FaceTime[259]: [Warning] 15 CoreFoundation 0x00000001060ac7ef __CFRunLoopRun + 831

2/12/2014 10:36:52.275 PM FaceTime[259]: [Warning] 16 CoreFoundation 0x00000001060ac275 CFRunLoopRunSpecific + 309

2/12/2014 10:36:52.275 PM FaceTime[259]: [Warning] 17 HIToolbox 0x000000010b29af0d RunCurrentEventLoopInMode + 226

2/12/2014 10:36:52.275 PM FaceTime[259]: [Warning] 18 HIToolbox 0x000000010b29acb7 ReceiveNextEventCommon + 479

2/12/2014 10:36:52.275 PM FaceTime[259]: [Warning] 19 HIToolbox 0x000000010b29aabc _BlockUntilNextEventMatchingListInModeWithFilter + 65

2/12/2014 10:36:52.276 PM FaceTime[259]: [Warning] 20 AppKit 0x00000001063b928e _DPSNextEvent + 1434

2/12/2014 10:36:52.276 PM FaceTime[259]: [Warning] 21 AppKit 0x00000001063b88db -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122

2/12/2014 10:36:52.276 PM FaceTime[259]: [Warning] 22 AppKit 0x00000001063ac9cc -[NSApplication run] + 553

2/12/2014 10:36:52.276 PM FaceTime[259]: [Warning] 23 AppKit 0x0000000106397803 NSApplicationMain + 940

2/12/2014 10:36:52.276 PM FaceTime[259]: [Warning] 24 libdyld.dylib 0x0000000107d5b5fd start + 1

2/12/2014 10:36:52.276 PM FaceTime[259]: [Warning] 25 ??? 0x0000000000000001 0x0 + 1

2/12/2014 10:36:53.847 PM FaceTime[259]: Retrieving server bag 1, 0x60000000dc80, 1, 0

2/12/2014 10:36:55.574 PM Console[275]: Marker - Feb 12/14, 10:36:55 PM

In the end, it did not verify my accounts and took me back to the password stage. It’s strange that FaceTime takes me back to the password step despite accepting my password mere seconds before…

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Answer 8

Linc Davis

Level 10

209,535 points

Feb 13, 2014 8:11 AM in response to Gellis12

The purpose of this test is to determine whether the problem is localized to your user account. Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault in OS X 10.7 or later, then you can’t enable the Guest account. The "Guest User" login created by "Find My Mac" is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

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Answer 9

Gellis12 Author

Level 1

0 points

Feb 15, 2014 2:00 AM in response to Linc Davis

I have Find my Mac enabled, so I tried in a new user account. It still didnt work, but the log is a lot different.

2/13/2014 10:25:52.186 AM mbicloudsetup[1662]: com.apple.icdplugin.FaceTime: Account authenticated. Validating profile and aliases

2/13/2014 10:25:52.186 AM mbicloudsetup[1662]: com.apple.icdplugin.FaceTime: Profile is already validated. Skipping profile validation check.

2/13/2014 10:25:55.701 AM mbicloudsetup[1662]: com.apple.icdplugin.FaceTime: Aliases changed to (

“user@icloud.com"

)

2/13/2014 10:25:55.718 AM mbicloudsetup[1662]: com.apple.icdplugin.FaceTime: Aliases changed to (

“user@icloud.com",

“user@e”sample.com

)

2/13/2014 10:26:05.312 AM soagent[1708]: No active accounts, but FaceTime or Messages is running. Will check again in 30 seconds

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Answer 10

Linc Davis

Level 10

209,535 points

Feb 15, 2014 11:47 AM in response to Gellis12

Please connect to a different network, such as a public hotspot, and test.

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Answer 11

Gellis12 Author

Level 1

0 points

Feb 15, 2014 4:32 PM in response to Linc Davis

Exactly the same problems. Also, it was working on this network before, and no settings have been changed since then, aside from my ISP giving me a new IP.

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Answer 12

Linc Davis

Level 10

209,535 points

Feb 15, 2014 4:46 PM in response to Gellis12

Back up all data.

Triple-click anywhere in the line below on this page to select it:

/Library/Preferences/SystemConfiguration/NetworkInterfaces.plist

Right-click or control-click the line and select

Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Reboot and test. If there's no change, restore the item you deleted from a backup, overwriting the one that may have been created in its place. Otherwise, you may need to recreate some of your settings in the Network preference pane.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.

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Answer 13

Gellis12 Author

Level 1

0 points

Feb 15, 2014 5:16 PM in response to Linc Davis

I did that, and the file it regenerated was exactly the same as the original, and none of my settings in the network preference pane had changed. Has this been a common problem for some people, or am I just extremely unlucky?

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Answer 14

Linc Davis

Level 10

209,535 points

Feb 15, 2014 5:26 PM in response to Gellis12

No, it's not common. I think the problem is not at your end, but at Apple's. You would have to contact Apple Support for a resolution.

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Answer 15

Gellis12 Author

Level 1

0 points

Feb 15, 2014 7:41 PM in response to Linc Davis

Alright, I'll give that a shot. Also, when I tried to add iMessage to my messages accounts, it said my apple id is not eligible for the feature. Could that be related to this issue, or is it because I don't have an iPhone?

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