3 Replies Latest reply: Feb 15, 2014 2:38 AM by King_Penguin
Kackey Level 1 (0 points)

We purchased this for Christmas one year ago.we have taken very good care of it.We even bought auto box for safety.My granddaughter has paid a lot of money for storage,music and movies.She has a lot of her school work on this Apple iPad. Please help us.This item is steal under warranty . Please tell us what to do.

iPad mini Wi-Fi, 16gb model 2012 A1432 PD531LL/Aipa
  • King_Penguin Level 10 (120,131 points)

    Do you mean that you can't get it to power up ? If you do, then assuming that the battery isn't empty (it can take about 15 minutes of charging before an iPad will respond), then have you tried a soft-reset to see if that gets it to power up ? Press and hold both the sleep and home buttons for about 10 to 15 seconds, after which the Apple logo will hopefully appear - you won't lose any content, it's the iPad equivalent of a reboot.

  • Kackey Level 1 (0 points)

    Yes, we have even sent it to a repair shop and they did a diagonals test, and they said they could not get it to jump off anything.

  • King_Penguin Level 10 (120,131 points)

    What do you mean 'jump off anything' ? If it won't power up then have you tried taking it to an Apple store ? And what did the 'repair shop' do - if they aren't an authorised repairer and they took the iPad apart then you will have voided any warranty that you had remaining.