I am on Windows 8. I plug in my iPhone 5s but iTunes doesn't recognize it. It charges and when you open computer, it shows that the iPhone is connected. I have uninstalled and reinstalled iTunes, restarted the mobile device thing, everything. Any suggestions?
iPhone 5s
Is your iPhone operating normally? By this I mean can you unlock it and run apps and make calls as usual? Have a look at iOS: Device not recognized in iTunes for Windows. You can also try performing a reset on the phone. This will not delete any data. Hold in both the home button and the lock button at the same time until you see the Apple logo.
Yes everything is working fine. I have tried that, and have also restarted my computer multiple times.
Make sure you have the latest version of iTunes. To update iTunes, follow the steps in iTunes: How to install the latest version.
I'm positive I have the most recent version. I have uninstalled and reinstalled it twice.
Make sure the cable is seated properly in the computer itself and in the iPhone. Also, is the iPhone charging while it is connected to the computer? Try plugging some other devices into the same USB port on the computer, such as a flash drive or camera to check if the USB port is actually working. Also, try plugging iPhone into a different USB port on your computer.
Yes the phone is charging. The computer itself recognizes the iPhone but it won't appear on iTunes It charges in every USB port, my USB ports work for other devices, it is either the phone or iTunes.
You can also try the steps outlined in this PC Advisor article.
I have also tried that before I posted here.
That is very strange. If you have another computer, would you be able to see if it works with iTunes on it?
Hello? Did you successfully fix the problem or do you need more assistance. I just want to make sure everything works out okay for you and your new iPhone 5s.
I do not have another computer to test it on, and no my problem is not yet resolved.
Okay, this is very strange. I would recommend calling AppleCare if your device is not any older than 90 days and ask for help on the problem. To start a Support Request go to this page and fill out the info. AppleCare will then call you.
kccournoyer wrote:
I am on Windows 8. I plug in my iPhone 5s but iTunes doesn't recognize it. It charges and when you open computer, it shows that the iPhone is connected. I have uninstalled and reinstalled iTunes, restarted the mobile device thing, everything. Any suggestions?
Where are you looking for it in iTunes? If you are not seeing the left sidebar go to the iTunes menu, View, Show Sidebar. You should see the phone in the list on the left with the heading Devices.
I was having this exact issue and found this article: http://support.apple.com/kb/ts1538
The device driver was not installed on my computer. The steps are intriciate, but if you follow the "Device Driver" section, it may solve your problem. iTunes is recognzing my phone now. I'm using Windows 8, BTW.
I have tried the driver thing and everything is fine. I also am seeing the sidebar but still nothing on there.
iPhone 5s won't connect to iTunes, nothing's working!
