Removing and reinstalling iTunes

See Troubleshooting issues with iTunes for Windows updates.

tt2

However, I still have one file remaining in the Apple folder in both the program files and program files(x86). This is the same in both: Common Files/ Apple/ Internet Services/ ShellStreams64.dll. The description is Apple PhotoStreams UI shell.

Try uninstalling your iCloud control panel. Can you complete the deletions now?

Keep choosing to download and save but does not save.

Try downloading an installer from the Apple website using a different web browser:

http://www.apple.com/itunes/download/

If you use Firefox instead of IE for the download (or vice versa), do you get a working installer?

If you can't get a working installer via the standard download links, try the following download links instead:

• iTunes 11.1.4 for Windows (32-bit) - iTunesSetup.exe
• iTunes 11.1.4 for Windows (64-bit) - iTunes64Setup.exe

Hey tt2,

I'm not very technologically savvy, so I need some help. I updated iTunes about three weeks ago, when my daughter and I got our iPhone 5s. I have over 500 CDs copied into my iTunes library, which took almost a year to complete (long before pandora was a dream...). I am currently getting the MSVCR80.dll error message each time the computer is turned on. Here's a little detailed info about my PC: it's old, but faithful, dell dimension 4600 running windows xp home edition, version 2002. I have a 2tb external hard drive housing the huge amount of media (60 gb between music and pictures (daughters modeling portfolio stored before moving to Dropbox). I run "malwarebytes" pro and the home edition of "super antispyware"- typically scanning both twice a week, as I'm getting lots of adware from the internet slowing things down (we use the home PC for work and school over the net daily). Now, I need to sync phones and iPad but can't access iTunes without this error message. I have tried to reinstall iTunes and get completely through the install wizard but when I reboot, the error is still there. The phones used to sync over wifi earlier too, but not since the upgrade. I don't want to lose the music library and the iPods on there, but do have them backed up to two diff iPods. That's about as technical as I am, I gave no idea how to do a restore or how to delete everything as discussed on these threads to reinstall within fear I will really mess things up and I can't afford to lose access to the internet since it's used for home schooling each day. If I knew where to take it, I would but I am totally lost. Can you please help?? Cnvnl@bellsouth.net

Lisa

Work through the steps in the second box in Troubleshooting issues with iTunes for Windows updates. The rest of the user tip is there to help, or you can ask back here if you get stuck.

tt2

🙂 You're welcome. Glad you got things sorted out.

I've tried to do a system restore today before deleting and reinstalling iTunes in case I really mess up the only working computer I have. I've researched what a SR is and how to do it, and I see several possible restore dates over the past 90 days. However, after selecting several different dates in December, the message receiving after the SR reboot is "no changes have been made to your computer, to choose another restore point, restart system restore". There are dates that show just a system checkpoint and dates that show both the system checkpoint with a software distribution service 3.0. I found the date that shows when I tried to reinstall iTunes too, but each time I think I'm doing a SR, the message after rebooting is the same - no changes have been made to your computer, etc. is that possible? Could there actually be no changes made? I can't find a date that listed the install of the iTunes update that caused this headache though. Any suggestions to a simpleton before I roll up the sleeve, retread your instructions and start deleting stuff? (I don't fully understand the delete and reboot instructions either)

Thank you !!

System Restore is an unpredictable beast. When it works it is great, but it doesn't always, and the further back in time the restore point is the less likey it is to succeed.

The steps I've provided in the troubleshooting tip should be fairly straightforward and work for most poeple first time. Deleting a named folder in Windows Explorer is quite easy, and I'm sure you know how to reboot your computer, i.e. turn if off, and then turn it on again.

tt2

Ok. I will read the detailed instructions from you and delete the files listed. To be clear, I'm to delete each file in the order it's listed and reboot in between deleting? I can't mess up anything else the computer needs to run can I? Worse case I'm only deleting iTunes and its relative files, right? Nothing the operating system needs so the computer should still work? Is there anything I need to be careful of? Thank you for taking your time in helping. I appreciate it!

No, you should only need to reboot once. The second box has the steps, all else is supporting information. As long as you only touch the named folders then you can't do any damage.

Uninstall iTunes and related components, if something won't uninstall and the notes below the box don't help, move to the next step anyway.

Reboot.

Delete the named folders, if you can find them. They won't all exist on any given system.

Reinstall iTunes.

tt2

You are a GENIUS!! Thank you. It worked!! I did it. I followed the steps in your troubleshooting guide line by line. The only thing I couldn't do was delete the apple mobile device support under add/delete programs so I skipped it, careful to

Read your comments in the notes section. Reinstall went perfectly, rebooted twice without any MSVCR80.dll error message. I'm now syncing the iPhone 5 as I write this. iTunes library intact too, all 400 albums. I can't thank you enough for helping and replying to me specifically

It worked. It worked. It worked. It worked.

Is there something turned on in my iTunes allowing it to try auto updating, and if so, where can I find it to turn it off??