Removing and reinstalling iTunes

Run Apple Software Update from the start menu, click Cancel as it checks for updates (otherwise it is likely to close automatically) then use Edit > Preferences to change the update settings.

tt2

Sorry, confused. Will I have to do this every time I turn the computer on? Or just once, today? Did you see my post to you re:I did the delete and reinstall to fix the MSVCR80.dll error, just as you outlined in your tip page, followed step by step, and I fixed it!! And I didn't corrupt or lose my iTunes library. You're the best!! Thank you!!!!

No, you can make a one time change to the schedule. The options are daily, weekly, monthly or never. If choose never then you'll get to choose when you update next.

And yes, I saw that you'd got things working again. You're welcome. 🙂

tt2

Itunes support 'officially' tells us users to uninstall completely then reinstall, however this is a poor advice because if your files are not backed up then there is the potential of losing them completely when the root is removed from the system.

instead when you download the itunes setup .exe file, right click and say 'Run as Administrator'

this opens the file with administrator privileges and allows it to bypass the .dll missing file and install correctly. I first tried to install back on Feb 3 and got the error. now on Feb 23 I tried it this way (right click on the download and say run as administrator) and I got no issues. the install may look to be stalling or taking awhile but just leave it alone and let it do what needs to be done. My new version popped up with no errors and is currently playing with nothing missing from my files. Hope this helps!

AbbeyC5 wrote:

Itunes support 'officially' tells us users to uninstall completely then reinstall, however this is a poor advice because if your files are not backed up then there is the potential of losing them completely when the root is removed from the system.

I think you've misunderstood the advice. It is to remove only the files that are related to the iTunes application. These are stored in different places from your iTunes library and media files. The reason for doing this before reinstalling is that in some cases issues have prevented the setup files from overwriting files left behind from a previous failed install/uninstall event. If iTunes is working fine for you now then that is great, but it doesn't mean that the more thorough advice is wrong.

tt2

yes while that can be true it doesn't necessarily hurt anything to try the right click run as administrator option first. Especially since most users have the administrator options available, but may not necessarily be using the administrator user setup itself. 🙂

Tt2, I have a big problem. I synced my 30 gb ipod after successfully syncing iPhone 5s and iPad with fixed iTunes today and the iPad got wiped clean of music. Prompted me to do a reset to factory settings. Thought after I rid that i could reinstall music library. Now the iPod seems frozen, it's led screen us dimly lit, the device isn't recognized and when I unplug it the screen stays firmly lit and says "do not disconnect". ??? I can't turn it off. What can I do??

See HT1808: If you can't update or restore your iOS device.

tt2