Remote control not working with reset Apple TV (black model)

I’m so glad I found this! My remote hasn’t worked in 6months and my phone decided to stop working as the remote so I thought it was bin time. Followed steps 1 and 2 and hey presto. Thanks for your detailed instructions:)

Tried both options, but still nothing! When I press menu, I get the 'bong' sound. But can't scroll up down or sideways. The light on black Apple TV box remains a static white. This is a brand new remote control!!!

I had to go through this process when an iCloud shared photostream would not display on the Apple TV screensaver.

Two easy solutions.

When you press the Menu button, does the Apple TV light blink? If not, go to the Second option below.

If yes, begin with the First option below.

First option:

Reboot Apple TV. Hold down the Menu button and the Down button at the same time until the light blinks, then unplug the device for six seconds, and plug it back in.

After the Apple TV reboots, see if your remote is working. If not, continue to the second option.

Second option:

Un-pair the remote, then re-pair the remote.

To un-pair it, hold down the Menu button and the Left button at the same time until an icon appears on the screen showing a remote with two cloud-like icons. That means the remote is un-paired.

To re-pair the remote - or to pair it with the Apple TV for the first time - hold down the Menu button and the Right button at the same time. It should pair with the Apple TV almost immediately.

Both options have worked for me, when occasional Apple TV issues happen.

I am having the same problem. 3 hours ago, Apple TV and remote were working with zero issues. Now, I am unable to do anything. ATV blinking 3 times, unresponsive to any remote commands and I cannot unpair, pair again, or anything whatsoever. I have unplugged everything 5 times and nothing. The home screen comes up & I cannot navigate to any part of the screen. Just 3 blinking lights. Super frustrating.

Amen, SeaBrzJo. Apple is oblivious to its problems, but some people say Apple support is great. I'd like to drink what they are drinking. My Apple TV died, none of the solutions I've been able to find work. I'm not even getting a signal from the Apple TV device any more. Holding down all the remote button combinations accomplished nothing. I did not realize Roku has Amazon Prime. That's great, because the browser built into my Samsung LED tv doesn't work streaming Amazon Prime video when I navigate to that page, and Samsung does not have an Amazon Prime app. On my way to the store now to purchase Roku. The only Apple product I have now is iTunes, and I use that only begrudgingly for reasons I won't go into here.

http://support.apple.com/kb/HT1555

Second option by "Cupertino_alert" worked:

Un-pair the remote, then re-pair the remote.

To un-pair it, hold down the Menu button and the Left button at the same time until an icon appears on the screen showing a remote with two cloud-like icons. That means the remote is un-paired.

To re-pair the remote - or to pair it with the Apple TV for the first time - hold down the Menu button and the Right button at the same time. It should pair with the Apple TV almost immediately.

IT WORKED !!!!

The instructions you posted for the solution were perfectly written and easy to understand.

Thank you, Thank you, Thank you !!!

A Million iThanks,

Kirsten

After spending hours over the past few weeks reading forum posts and trying to resolve the same issue that you are facing, Martin, I finally just got over it.

Bought a new Roku 3 (love my Roku 2 in my bedroom) to replace the Apple TV, and a Bluetooth Adapter for my Bose Radio that will let me stream my iTunes music.

I know this isn't the solution that you were probably looking for, but after using the Apple TV (and remotes) successfully for a year, the iOS 7 upgrades were too much stress for me.

Actually, I prefer the content on Roku more than ATV since I can get my Amazon Prime and other channels not offered on ATV.

Best of luck to you finding the right solution for you.

ATV + Remote going on Craig's list tomorrow.

I have the exact same issue. When I remove and put the batteries back into the remote and point it to my (phone) camera, I see that it's constantly transmitting. None of the above suggestions help. I fear it's broken and needs to be replaced.

I Have The Same issue as Martin, apple tv beeps when persing menu button, but as soon as i try to pair or unpair, Apple tv stops beeping. I tried resetting appletv and channing battery, nothing helps. This ***** big time. Strange so many people have this but Apple cant fix it

Download the Remote app on your iPhone (assuming you have one). It can control the ATV.

Then you can use that to go to Settings > General > Remotes > Learn Remote and use your TV or whatever remote with Apple TV. I've paired my Samnsung TV's remote and now have one less remote to have to deal with.

Thank you step two worked for me after step one failed to resolve the issue. What annoys me about Apple, is that these solutions appear to live in the forums, published by users as opposed to Apple providing solutions to bugs in their software. Because of the largely unstructured nature of the forums, often useful solutions are difficult to find.

But thank you cupertino_alert, you have saved me this time. :-)

Ken

Since I unboxed my ATV, my remote control has been dead. ATV lights have never blinked or anything. I cant pass on the first menu that appear when installing ATV for the first time.

Please help me!!

Can it be the batteries even though i have never used it?

Thank you

Thanks cupertino_alert, worked on first attempt.

The un-paired icon doesn't hang around long and I almost missed it - it appeared in the top LH side of my screen, it's white, almost transparent.

Good luck to the rest of you experiencing this frustrating issue 🙂