Martin-Skejby

Q: Remote control not working with reset Apple TV (black model)

Today my Apple TV remote control (the thin, silver one) suddenly stopped working with my Apple TV (black model). If I press the menu button the "bong" sound plays ok, but no other button makes any reaction.

 

The remote app on my iPad2 did work, however, so I used the remote app to totally reset my Apple TV, hoping that this would solve the problem.

 

Now the Apple TV starts up and shows the initial "Select language" screen, but still the remote control does not work, and because of the reset procedure the iPad2 has no connection to the Apple TV anymore.

 

Tried to hold down MENU and "left" ring on the remote control for 6 seconds, but nothing happens. Tried to replace battery, but same result - don't think the battery is the problem.

 

Observation: When I insert the battery into the remote control while the Apple TV is turned on, the white LED on the Apple TV immediately turns off. Hence the remote control must be transmitting something. The LED stays off until I press the MENU button on the remote control. Then the white LED turns on again and stays on. But still the remote control does not work with my Apple TV.

 

It is the original remote control that has always worked with the device.

 

Now, what do I do???

AppleTV 2

Posted on Feb 18, 2014 1:26 PM

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Q: Remote control not working with reset Apple TV (black model)

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  • by lizdance40,

    lizdance40 lizdance40 Feb 18, 2014 6:00 PM in response to Martin-Skejby
    Level 4 (2,382 points)
    Feb 18, 2014 6:00 PM in response to Martin-Skejby
  • by Martin-Skejby,

    Martin-Skejby Martin-Skejby Feb 20, 2014 9:33 AM in response to lizdance40
    Level 1 (0 points)
    Feb 20, 2014 9:33 AM in response to lizdance40

    Hi lizdance.

     

    I can't control my Apple TV at all, remember? So how should I be able to navigate to

    Settings > General > Remotes?

     

     

    I feel like i'm deadlocked.

     

    - Martin.

     

  • by SeaBrzJo,

    SeaBrzJo SeaBrzJo May 3, 2014 2:10 PM in response to Martin-Skejby
    Level 1 (10 points)
    May 3, 2014 2:10 PM in response to Martin-Skejby

    After spending hours over the past few weeks reading forum posts and trying to resolve the same issue that you are facing, Martin, I finally just got over it.

     

    Bought a new Roku 3 (love my Roku 2 in my bedroom) to replace the Apple TV, and a Bluetooth Adapter for my Bose Radio that will let me stream my iTunes music.

     

    I know this isn't the solution that you were probably looking for, but after using the Apple TV (and remotes) successfully for a year, the iOS 7 upgrades were too much stress for me.

     

    Actually, I prefer the content on Roku more than ATV since I can get my Amazon Prime and other channels not offered on ATV.

     

    Best of luck to you finding the right solution for you.

     

    ATV + Remote going on Craig's list tomorrow.

  • by sugapablo,

    sugapablo sugapablo May 30, 2014 6:18 AM in response to Martin-Skejby
    Level 1 (0 points)
    May 30, 2014 6:18 AM in response to Martin-Skejby

    Download the Remote app on your iPhone (assuming you have one).  It can control the ATV.

     

    Then you can use that to go to Settings > General > Remotes > Learn Remote and use your TV or whatever remote with Apple TV.  I've paired my Samnsung TV's remote and now have one less remote to have to deal with.

  • by BinnsBrotha,

    BinnsBrotha BinnsBrotha Jun 2, 2014 8:00 PM in response to Martin-Skejby
    Level 1 (0 points)
    Jun 2, 2014 8:00 PM in response to Martin-Skejby

    The menu and left button together will unpair

    A apple remote. However if you hold down menu and

    RIGHT it should be the opposite and pair

    Said remote with the Apple TV. Hope this solves

    Your problem.

  • by cupertino_alert,Helpful

    cupertino_alert cupertino_alert Jul 19, 2014 10:16 AM in response to Martin-Skejby
    Level 1 (5 points)
    Jul 19, 2014 10:16 AM in response to Martin-Skejby

    I had to go through this process when an iCloud shared photostream would not display on the Apple TV screensaver.

     

     

    Two easy solutions.

     

    When you press the Menu button, does the Apple TV light blink? If not, go to the Second option below.

     

    If yes, begin with the First option below.

     

     

    First option:

    Reboot Apple TV. Hold down the Menu button and the Down button at the same time until the light blinks, then unplug the device for six seconds, and plug it back in.

     

    After the Apple TV reboots, see if your remote is working. If not, continue to the second option.

     

     

    Second option:

    Un-pair the remote, then re-pair the remote.

     

    To un-pair it, hold down the Menu button and the Left button at the same time until an icon appears on the screen showing a remote with two cloud-like icons. That means the remote is un-paired.

     

    To re-pair the remote - or to pair it with the Apple TV for the first time - hold down the Menu button and the Right button at the same time.  It should pair with the Apple TV almost immediately.

     

     

    Both options have worked for me, when occasional Apple TV issues happen.

  • by bussigaboran,

    bussigaboran bussigaboran Jul 31, 2014 1:32 PM in response to Martin-Skejby
    Level 1 (0 points)
    Jul 31, 2014 1:32 PM in response to Martin-Skejby

    I have the exact same issue. When I remove and put the batteries back into the remote and point it to my (phone) camera, I see that it's constantly transmitting. None of the above suggestions help. I fear it's broken and needs to be replaced.

  • by KirstenWho,

    KirstenWho KirstenWho Aug 17, 2014 8:17 AM in response to cupertino_alert
    Level 1 (0 points)
    Aug 17, 2014 8:17 AM in response to cupertino_alert

    IT WORKED !!!!

     

    The instructions you posted for the solution were perfectly written and easy to understand. 

    Thank you, Thank you, Thank you !!!

    A Million iThanks,

    Kirsten

  • by beaeutiful,

    beaeutiful beaeutiful Aug 23, 2014 12:51 PM in response to cupertino_alert
    Level 1 (0 points)
    Aug 23, 2014 12:51 PM in response to cupertino_alert

    PERFECT SOLUTION // Lifehacking points +10

  • by Lob1Putt,

    Lob1Putt Lob1Putt Sep 2, 2014 6:46 PM in response to cupertino_alert
    Level 1 (0 points)
    Sep 2, 2014 6:46 PM in response to cupertino_alert

    #2 worked for me - thanks so much!

  • by damian291,

    damian291 damian291 Nov 23, 2014 4:37 AM in response to cupertino_alert
    Level 1 (0 points)
    Nov 23, 2014 4:37 AM in response to cupertino_alert

    Perfect response. Fixed my issue. I used both methods. Thank for you input

  • by Sdamma,

    Sdamma Sdamma Mar 1, 2015 8:43 AM in response to Martin-Skejby
    Level 1 (0 points)
    Mar 1, 2015 8:43 AM in response to Martin-Skejby

    I Have The Same issue as Martin, apple tv beeps when persing menu button, but as soon as i try to pair or unpair, Apple tv stops beeping. I tried resetting appletv and channing battery, nothing helps. This ***** big time. Strange so many people have this but Apple cant fix it

  • by 01dawn,

    01dawn 01dawn Mar 1, 2015 8:02 PM in response to Sdamma
    Level 1 (8 points)
    Mar 1, 2015 8:02 PM in response to Sdamma

    I am having the same problem.  3 hours ago, Apple TV and remote were working with zero issues.  Now, I am unable to do anything.  ATV blinking 3 times, unresponsive to any remote commands and I cannot unpair, pair again, or anything whatsoever.  I have unplugged everything 5 times and nothing.  The home screen comes up & I cannot navigate to any part of the screen.  Just 3 blinking lights.  Super frustrating.

  • by AErFei,

    AErFei AErFei Mar 9, 2015 11:25 AM in response to cupertino_alert
    Level 1 (0 points)
    Mar 9, 2015 11:25 AM in response to cupertino_alert

    Thanks you so much!

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