Level 2

305 points

Remote control not working with reset Apple TV (black model)

Today my Apple TV remote control (the thin, silver one) suddenly stopped working with my Apple TV (black model). If I press the menu button the "bong" sound plays ok, but no other button makes any reaction.

The remote app on my iPad2 did work, however, so I used the remote app to totally reset my Apple TV, hoping that this would solve the problem.

Now the Apple TV starts up and shows the initial "Select language" screen, but still the remote control does not work, and because of the reset procedure the iPad2 has no connection to the Apple TV anymore.

Tried to hold down MENU and "left" ring on the remote control for 6 seconds, but nothing happens. Tried to replace battery, but same result - don't think the battery is the problem.

Observation: When I insert the battery into the remote control while the Apple TV is turned on, the white LED on the Apple TV immediately turns off. Hence the remote control must be transmitting something. The LED stays off until I press the MENU button on the remote control. Then the white LED turns on again and stays on. But still the remote control does not work with my Apple TV.

It is the original remote control that has always worked with the device.

Now, what do I do???

AppleTV 2

Posted on Feb 18, 2014 1:26 PM

Top-ranking reply

dj redline

Level 1

4 points

Posted on Feb 28, 2019 6:23 PM

Second option by "Cupertino_alert" worked:

Un-pair the remote, then re-pair the remote.

To un-pair it, hold down the Menu button and the Left button at the same time until an icon appears on the screen showing a remote with two cloud-like icons. That means the remote is un-paired.

To re-pair the remote - or to pair it with the Apple TV for the first time - hold down the Menu button and the Right button at the same time. It should pair with the Apple TV almost immediately.

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82 replies

Nov 7, 2018 4:31 AM in response to Martin-Skejby

I have a similar problem. Black remote (without white circle) worked fine up to 2 days ago, then suddenly stopped working. Thought it is just in need of a recharge. Not the case. The remote is paired again and the message pops up that the remote is connected but I still cannot use the remote as nothing else is working.

Any advice?

Thanks

regjill

Level 1

4 points

Dec 29, 2018 8:35 AM in response to 01dawn

My remote will not move left. It moves up and down but not left. I tried holding the menu and down button and the disconnected it and turned it back on with still no result. I also changed the battery.....no avail. Please help. PS it is the old silver remote.

Jill

Jan 13, 2019 3:00 PM in response to Martin-Skejby

I’m having an issue with my Apple TV remote when I go to type my WiFi password in every button works all except the back button on the remote so I can’t choose any letters or numbers that go back if anyone knows how to fix this please help me

SeaBrzJo

Level 1

19 points

May 3, 2014 2:10 PM in response to Martin-Skejby

After spending hours over the past few weeks reading forum posts and trying to resolve the same issue that you are facing, Martin, I finally just got over it.

Bought a new Roku 3 (love my Roku 2 in my bedroom) to replace the Apple TV, and a Bluetooth Adapter for my Bose Radio that will let me stream my iTunes music.

I know this isn't the solution that you were probably looking for, but after using the Apple TV (and remotes) successfully for a year, the iOS 7 upgrades were too much stress for me.

Actually, I prefer the content on Roku more than ATV since I can get my Amazon Prime and other channels not offered on ATV.

Best of luck to you finding the right solution for you.

ATV + Remote going on Craig's list tomorrow.

Jul 31, 2014 1:32 PM in response to Martin-Skejby

I have the exact same issue. When I remove and put the batteries back into the remote and point it to my (phone) camera, I see that it's constantly transmitting. None of the above suggestions help. I fear it's broken and needs to be replaced.

Sdamma

Level 1

5 points

Mar 1, 2015 8:43 AM in response to Martin-Skejby

I Have The Same issue as Martin, apple tv beeps when persing menu button, but as soon as i try to pair or unpair, Apple tv stops beeping. I tried resetting appletv and channing battery, nothing helps. This ***** big time. Strange so many people have this but Apple cant fix it

bababedi

Level 1

8 points

Nov 10, 2017 9:11 AM in response to 01dawn

On connecting my Apple TV to my Sony Bravia

Airplay shows up but it doe not respond to the remote control menu button etal

JBings

Level 1

8 points

Dec 5, 2017 6:09 AM in response to cupertino_alert

#2 worked perfectly. Thank you!

Jan 1, 2018 8:15 PM in response to cupertino_alert

Thank you!! Works again

BobR2

Level 1

4 points

Jan 14, 2018 11:07 AM in response to Martin-Skejby

#2 worked for me too

Feb 14, 2018 8:17 PM in response to lizdance40

Thank you! 3rd step did the job.

saad_agc

Level 1

4 points

Feb 25, 2018 9:29 AM in response to Nanarnkin

What was the 3rd option?

Feb 27, 2018 12:05 PM in response to cupertino_alert

thanks a lot. Follow step 1 then step 2 did the job. 🙂

26JMC27

Level 1

8 points

Mar 4, 2018 9:05 AM in response to cupertino_alert

This really worked and was very helpful thank you!

Mar 13, 2018 4:59 AM in response to bussigaboran

My remote in my Apple TV remote needs reset

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Remote control not working with reset Apple TV (black model)