Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Hello! I can't find one song in the Purchases in iTunes.

Hello! I like listen music on my iPad. At one, I found, that name of one song is written in grey color. I've delete it, and I thought that I could download it again, but I can't find this song in the Purchases in iTunes! When I look at this song at the store, it shows me that I haven't bought this song. How to solve that problem?

iPad mini Wi-Fi, iOS 7.0.4

Posted on Feb 19, 2014 7:15 AM

Reply
Question marked as Best reply

Posted on Feb 19, 2014 7:21 AM

You are signed in with the same account that you bought the song with, you haven't changed countries since buying it, and it's the same song (e.g. you aren't looking at a differennt version of the song, different single, album, etc) ? Have you checked to see if it's hidden from the Purchased tab : http://support.apple.com/kb/HT4919 ?


If you've changed countries since buying it, or if the exact version of the song that you bought is no longer in your country's store, then you won't be able to redownload it. You've been keeping and maintaining a backup of all of yoru downloads via your computer's iTunes ? If you have then you can sync it back from your computer.

2 replies
Question marked as Best reply

Feb 19, 2014 7:21 AM in response to NicholasGP

You are signed in with the same account that you bought the song with, you haven't changed countries since buying it, and it's the same song (e.g. you aren't looking at a differennt version of the song, different single, album, etc) ? Have you checked to see if it's hidden from the Purchased tab : http://support.apple.com/kb/HT4919 ?


If you've changed countries since buying it, or if the exact version of the song that you bought is no longer in your country's store, then you won't be able to redownload it. You've been keeping and maintaining a backup of all of yoru downloads via your computer's iTunes ? If you have then you can sync it back from your computer.

Hello! I can't find one song in the Purchases in iTunes.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.