iphone stuck on red battery charging screen ios7
This is the screen i am stuck on i have tried everything and its been plugged in for ages.. please help me..
iPhone 5, iOS 7.0.4
User profile for user:
pedro d
User level:
Community Specialist
Hello there, joeylee123.
The following Knowledge Base article offers some good steps for troubleshooting your issue:
iPhone and iPod touch: Charging the battery
http://support.apple.com/kb/HT1476
If your battery doesn't charge, or if your device shows a low-battery image, black screen, or "accessory not supported" alert, follow these steps.
- Inspect the connector at the bottom of the phone:
- Make sure that there are no bent pins in the connector.
- Make sure that the connector is free from debris.
- If there are bent pins or debris, please contact Apple Support.
- Otherwise, continue troubleshooting.
- Make sure that the outlet you're using works.
- Make sure that the Apple USB cable and Apple USB power adapter work.
- Plug the device in to power and let it charge for up to 30 minutes. If you don't have an Apple USB power adapter, try connecting to a computer's high-power USB 2.0 port (not a keyboard). The computer must be on.
- If the device still exhibits an issue, try turning your device off and then on again while connected to power.
- If the issue is persists, please contact Apple Support.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.