1st Gen iPod Touch "An unknown error occurred (1)"

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Level 1

9 points

1st Gen iPod Touch "An unknown error occurred (1)"

First one iPod Touch 1st Generation device wouldn't sync (a few weeks back) and now today an older iPod Touch 1st Generation device has also failed to sync, both with iTunes 11.1.4.

Connecting the devices with the USB cable that has just charged an iPhone 4s to the latest MacBook Pro Retina returns Ipod Recovery Mode. No other USBs are attached to the laptop.

Clicking Restore Ipod returns "The iPod could not be restored. An unknown error occurred (1)

Restarting the laptop has no effect

Restarting an iPod just brings up the cable connect display

Has the latest version of iTunes put an end to my iPod Touches 1st Generation or have i genuinely been unlucky to have them both fail within a short space of time OR, hopefully, there is a workaround.

Apple Support were unable to assist by 'phone with "An unknown error occurred (1)" on the first device, and nor could Genius Bar at my store this week.

Both devices are on 1.1.15 Operating System for Ipod Touch. I appreciate there is a version 3.x.x but I cannot get this on to the iPods

Any help would be greatly received

Thanks

iPod touch, OS X Mavericks (10.9.1)

Posted on Feb 20, 2014 1:23 PM

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Answer 1

Best reply

lllaass

Level 10

210,411 points

Feb 20, 2014 1:26 PM in response to Ratbasher

- Place the iPod in DFU mode and then restore

How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

- Try on another computer

- Try another cable

- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

Apple Retail Store - Genius Bar

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Answer 2

Ratbasher Author

Level 1

9 points

Feb 20, 2014 1:58 PM in response to lllaass

Thanks Illass

I didn't know about DFU mode.

2 computers, 2 cables, iPods never generated 'you are in DFU mode'.

I assume they must both be broken.

Genius Bar this week said if it was an unknown error on their machine (which it was) they couldn't do anything with it.

Regards

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Answer 3

Sep 23, 2014 9:10 PM in response to Ratbasher

did you got to resolved this issue?? i have the same problem

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Answer 4

Oct 2, 2014 7:38 AM in response to Sidney Cuarezma

I have the exact same problem too... sigh =(

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Answer 5

Silwadi

Level 1

9 points

Jan 30, 2015 8:37 AM in response to bryanwong501

are you still having problem ?

download the ios to your PC for iPod touch 1st gen ( iPod1,1_3.1.3_7E18_Restore ) put your iPod in recovery mode and hit shift restore and find the ios you downloaded this should do it for you ..

Thank

silwadi

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Answer 6

jam1401

Level 1

0 points

Feb 5, 2015 4:46 PM in response to Silwadi

Thank you, your advice worked perfectly for me.

Jeff

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Answer 7

Feb 21, 2015 6:38 PM in response to Silwadi

I am trying to attempt this but when I go my downloads it just opens empty folders even though I unzipped the iso folder? help?

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Answer 8

Silwadi

Level 1

9 points

Feb 21, 2015 6:53 PM in response to tigriss1313

did you download the firmware to your pc ?

maybe you saved it on a different folder than the download folder .

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Answer 9

Silwadi

Level 1

9 points

Feb 21, 2015 6:55 PM in response to jam1401

I am glad I was able to help .

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Answer 10

Feb 21, 2015 7:21 PM in response to Silwadi

Nope its all there when I look for it in my downloads from my home screen but for some reason when I pull it up thru Itunes after clicking shift restore it doesnt show up just shows empty folders. Also while trying to extract files it said something was blocking a few of the files From being encrypted so I skipped could this have something to do with it? is there a step by step tutorial on this or video so I can see exactly what I'm doing something wrong ?

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