Ipad outlook connection to server failed

Keep having this problem on ipad and iphone. Connecting using outlook with a hotmail email. Sometimes it works sometimes it doesn't.

It's been rock solid for ages but the past two weeks it's been doing it on and off.

You click on the mail icon it will try to download emails and then says " connection to server failed"

If you refresh it will them download the mail and access all folders.

I have tried deleting accounts and redoing them but that doesn't work

It does it on home wifi and also work wifi.

Anyone else having this problem?

iPad mini Wi-Fi, iOS 7.0.4

Posted on Feb 22, 2014 12:23 PM

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6 replies

Feb 26, 2014 2:36 AM in response to Tatt2guy

Me too - it's absolutely doing my head in - tried everything on the forums. I suspect it's Outlook side - I signed in to Hotmail there and there was a message in the footer saying "other devices are using your account - please change your POP settings if this is OK" (or something like that) - I went to try and do it and got the message "Oops - Outlook is not working right now" (or another helpful response. Geniius Bar for me.

Feb 26, 2014 7:05 AM in response to Tatt2guy

Same for me.

The other day, I upgraded to iOS 7.0.6; today, out the blue, the connection to my Outlook account in Mail went s**t. It kept saying "Impossible to receive mail. Connection to server failed".


I tried to delete and add the account again.

I tried to reset iPad's settings to default, then re-added the account.

I tried to rebooth the iPad, then re-added the account.

I tried to reset the router by reboothing it, then re-added the account.

I tried changing Outlook POP settings to OK, then re-added the account.

I tried contacting Apple Care...where you either pay $ 50 or they tell you to consult the site's support section.


In the end, I downloaded MaillBuzr for Hotmail - a free mail app only for Outlook accounts - because I couldn't wait.

Now, let's hope Apple will fix this issue soon.

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Ipad outlook connection to server failed

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