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ChrisKV Author

Level 1

3 points

iPod not recognised by windows iTunes

iPod not recognised by windows 8 computer.

After I recently updated iTunes I plugged my iPod Touch 4^th Gen into my windows 8 desktop.

It was not recognised as an iPod by iTunes, only as a storage device in MS Windows.

After much searching I identified the problem was there was no apple mobile device USB driver installed.

I searched for … devmgmt.msc

Which opened the Device Manager

In Device Manager, under Portable devices, the Apple iPod should have been listed. It wasn’t.

So I Right Clicked on ‘Apple iPod’ and left clicked on ‘Update Driver Software’.

Then ‘Browse my computer for driver software’.

Browsed to this location … Windows (C) / Program files / Common Files / Apple / Mobile Device Support / Drivers /

And then clicked on ‘usbaapl64’

It installed the Apple mobile device USB Driver, as it should have done already, when I recently updated iTunes.

Could someone check the above to see if I have described the problem and the solution correctly.

Thanks. Chris KV

iPod touch, Windows 8, May apply to other OSs and devices?

Posted on Feb 22, 2014 12:49 PM

Top-ranking reply

lllaass

Level 10

210,465 points

Posted on Feb 22, 2014 1:59 PM

Yes, that happens sometimes with the recent iTunes update.

View in context

20 replies

Karhmen

Level 1

5 points

Jun 13, 2015 12:54 PM in response to ChrisKV

I know this is an old posting - but...I had this problem with my iPad 3 and iPhone 5 both with iOS 8.3 when I had to move to a new computer. I did the authorize, deauthorize, reset all settings (try to avoid this if you can, it is a horrible thing to recover from!), I had no backups to restore (my computer died and the HD was dead and I had not backed up to an external source ....hangs head in shame)....

Anyway, went to device manger in Win7 after I plugged in the iPad, updated the driver as instructed in this posting and SUCCESS!!! So thank you.

Hugh T.

Level 1

8 points

Jul 12, 2015 2:08 PM in response to ChrisKV

Thank you! I am not sure exactly what I did because it said the drivers were already up to date. But when I clicked on it like you described it told me to restart so I did and it was working. Surprise.

kaat112

Level 1

0 points

Oct 6, 2015 11:50 PM in response to ChrisKV

Thanks! This helped me!

Feb 28, 2016 12:57 PM in response to ChrisKV

I Tried typing that into the driver search and it says it does not exist or cannot be reached. I'm using Windows ten too.

Mar 18, 2017 4:33 PM in response to ChrisKV

OMGGGG Thank you so so so much, this helped! Ugh I love you for this...THANK YOU!

iPod not recognised by windows iTunes