iPod not recognised by windows iTunes

I'm away from home right now, and on win 7 laptop, but I think that when you click on 'Update driver software', ... 'Have disk' .. and then browse to the correct folder (As above) ... then only one file will be visible, for you to select. It should then install properly.

Sorry if this still doesn't work for you.

I'm home at the weekend and will look on the same system I used above (posted 22 feb 2014) and provide better instructions, ... unless anyone else steps in and provides better instructions sooner. Anyone?

OK, update to try to provide a clearer description of the problem and solution that worked for me.

Problem.

After I recently updated iTunes I plugged my iPod Touch 4^th Gen into my windows 8 desktop. It was not recognised as an iPod by iTunes, only as a storage device in MS Windows. After much searching I identified that there was no Apple Mobile Device USB driver installed. Without the driver Windows did not recognise the Apple iPod when connected via USB.

Solution.

I needed to use the Windows Device Manager, so I searched for … devmgmt.msc (You need to include the .msc) and clicked on it, which opened the Device Manager in a new window.

In Device Manager, under Portable devices, the Apple iPod should have been listed. It wasn’t.

So I Right Clicked on: ‘Apple iPod’ and left clicked on: ‘Update Driver Software’.

Then clicked on: ‘Browse my computer for driver software’.

Then clicked on browse and drilled down to the following location on my hard drive:

C:\Program files\Common Files\Apple\Mobile Device Support\Drivers /

And then clicked on ‘usbaapl64’

This installed the Apple Mobile Device USB Driver.

Now Windows recognises my iPod again.

PS. I can’t remember if I had to restart the computer once the device driver was installed. But if the above doesn’t work for you, then at the end, try restarting to see if that finishes the installation of the device driver. Good luck

ChrisKV

Emily

'... it never shows the usbaapl64'. My immediate thought is that the file may have been saved into a different directory when you last installed iTunes. So, you'll need to search your hard drive (Usually C:\) for the missing file.

If that doesn't work, then try reinstalling iTunes, but I expect you already tried that.

What files do show up in the following directory?

C:\Program files\Common Files\Apple\Mobile Device Support\Drivers\

ChrisV