I cannot delete junk mail. It keeps coming back. I am not happy with Mail.

Mavericks is a POS!

I, too, can no longer delete my Junk Mail.

And to add to the mix, the filters are indiscriminately sending mail to JUNK, even though it is NOT marked junk, and I have very specific filters set.

The mail sent wrongfully to JUNK dont have any of the filter triggers.

I have a Microsoft exchange but that doesn't matter. Mavericks Mail 7.1 is completely dysfunctional.

So it can't handle simple mail filters, it's the worst with PDF's,...what next?

I fully expect existing functionality to be taken away in future OS updates. it's the path they seem to be taking at Apple.

And please don't advise me to get Outlook or any other software.

I paid good money for the Mac Mini, I have 2 iPads and 2 iPhones....so I am fully committed to the Apple environment.

But they have gone the way of Microsoft and RIM...always ready to disappoint their customers.

Sad. Very sad.

roycemac wrote:

Mavericks is a POS!

I, too, can no longer delete my Junk Mail.

And to add to the mix, the filters are indiscriminately sending mail to JUNK, even though it is NOT marked junk, and I have very specific filters set

Who's filters send the mail to junk, is it Mail or is it the email service provider?

What color is the junk mail on your Mac. Normal, or Brown?

tthe filters are in the Advanced settings in Mavericks Mail.

the color is both normal and brown.

completely random behavior.

roycemac wrote:

tthe filters are in the Advanced settings in Mavericks Mail.

the color is both normal and brown.

completely random behavior.

The normal colored Junk messages are set by your email provider or other sever along the chain that processed the message.

If you have Mail Junk prefs set to Trust Junk mail headers, then it will move any email marked with "Spam" in the headers. It will not Mark that message as it has no idea why it was marked with a Spam header.

If the message is brown, then Mail marked it as Junk and you can try to make it learn by marking it as Not Junk.

If your email provider moved the message to the Spam folder, then Mail has nothing to do with it besides mapping its Junk folder with your server's Spam folder. There is nothing you can do with Mail to force your email provider to stop marking it as Spam. You need to handle that on your email provider's web portal.

Barney-15E wrote:

roycemac wrote:

tthe filters are in the Advanced settings in Mavericks Mail.

the color is both normal and brown.

completely random behavior.

The normal colored Junk messages are set by your email provider or other sever along the chain that processed the message.

If you have Mail Junk prefs set to Trust Junk mail headers, then it will move any email marked with "Spam" in the headers. It will not Mark that message as it has no idea why it was marked with a Spam header.

If the message is brown, then Mail marked it as Junk and you can try to make it learn by marking it as Not Junk.

If your email provider moved the message to the Spam folder, then Mail has nothing to do with it besides mapping its Junk folder with your server's Spam folder. There is nothing you can do with Mail to force your email provider to stop marking it as Spam. You need to handle that on your email provider's web portal.

I appreciate the effort but you are mistaken.

A Microsoft exchange (unless you have a the newest version which I do not....yet) has no filtering on the server side for junk email.

It just provides a Friend or Foe list. That is not usable for me since I'm not 12 years old.

Mail (in Mavericks) is sending my Banking, insurance and other emails to the junk pile (normal or brown randomly)...emails which I have been receiving for years and years and years with 5 different computers, 4 iPads and 4 different phones....both on apple & windows platforms.'

The only items checked in the Advanced Settings Filter is "Enable Junk Mail Filtering" and "Perform Custom Actions".

My custom actions are very specific with reference to keywords in the TO or FROM that I have seen in spam & junk mail campaigns.

In 15 years I have not had a problem with filtering email....and then came Mavericks.

I stand on what i said....Mavericks is a solid P.O.S. with so many inherent basic faults that it should not have been released by Apple.

I expect microsoft to release and then spend 2 years fixing, which is why so many of us switched to Apple.

Apparently now that Steve Jobs is gone the Apple does not fall far from the Microsoft tree.

Have you checked the headers in the emails and confirmed there are no Spam headers.

I have no problems with Mail's or iCloud's junk filtering, but I don't access an Exchange server.

My ISP email server has just started filtering spam, it moves some into the junk folder, and Mail moves the Spam-marked emails as I described.

Perhaps you need to reset Mail's filtering or turn it off altogether.

Did you try Postbox ?? seems to be especially good with gmail.

(No, I don't use it, I use Mail only)

Airmail is selling pretty well in the App Store.

Mail Alternatives – 9 Free Email Programs

Mail Alternatives Review

Mail Alternatives Review (2)

tthe root problem with this discussion is having to find a 3rd party alternative to fix so basic an issue.

filter: find specific word or phrase in email To, From, or Subject and send to Junk.

i Have tried resetting and you lose all prior filter training.

ti make matters worse, Mail will randomly choose junk emails and not allow them to be deleted or sent to trash.

i Don't doubt that an apple person monitors this board.

i Doubt that they give a crap.

I had the same exasperating problem with OS 10.10 (Build 14A379a) on my MacBook Pro; there were 22 emails which kept reappearing in the Junk folder of my gmail account as displayed by Mail.app. Where were they coming from? I looked in the folder called "Archive", but those 22 emails were not in Archive. I was really completely puzzled since the folder "[Gmail]/Junk" was empty when I went into the web interface of Gmail (i.e., mail.google.com).

Yesterday, I went into mail.google.com and noticed in the left-hand column the word "More" below the 6 other folders. I clicked on it, and it revealed 5 other folders, one of which was called "spam". That's where the 22 emails had been living! I deleted them, and so far (after 24 hours of usage of Mail.app) the problem has not recurred. Why those particular 22 emails wound up in "spam" versus "[Gmail]/Junk" is still a mystery to me.

I found a solution that works with me, you just go to mail behaviours of the gmail account in apple mail and select Delete Junk messages when: quitting mail

I just restart mail and finally they gone,

The first time I have to restart apple mail like 3 times because I have a lot of junk but finally is working ok now

Thats the only option that I found, I tried all the guides posted in this thread but the junk mail always returned until I change this

Thanks!

Even though you responded to patwick49, I decided to implement your suggestion. I'll give it a month and see if it works.

Although I've been using my own workaround, I still haven't made any progress re: Why those particular 22 emails wound up in "spam" versus "[Gmail]/Junk" is still a mystery to me.
About 1 email /week seems to wind up in the Spam folder, rather than the Junk folder.

Strangely enough, I seem to have found a solution that is too obvious. If it were a snake it would have jump out and bit me. I too have had problems with junk coming back over and over again after I delete them. I typically delete emails by highlighting the items I want to delete and hitting the delete button, or highlighting the items and right-click and select delete.

This time, I right-clicked on the junk mailbox folder itself and selected "erase junk mail". It's gone! Finally! Could it really be that simple? The squatters haven't come back yet..

I have Gmail on my iPhone. I was trying to delete all my Trash and Spam but it kept coming back. However, when I shut down my iPhone and restarted it, it all disappeared. Mark

This just worked for me...

Go to your gmail account via Google.com and sign in

Click 'Spam' folder on the left hand side then near top of the page you will see 'Delete forever'! - click it

Now sign out of your Google.com account and go to your desktop gmail folder and if it's still open 'quit'

Wait a minute then re-open your desktop gmail...... hey presto..... no more junk mail 😮

Simple innit ?

Regards

OmegaMikeJ