Facebook video chat gives "camera not found" and will not connect on Mac OS X Mavericks. FaceTime HD Camera works for all other programs.

My 2013 Macbook Air recognizes the built-in webcam with every single other application- even Skype, which is connected with facebook in their video chat software. However, the facebook video chat says "camera not found" (although it recognizes the microphone) when I try to connect. On the other end, when I try to call, they see the message "your friend is connecting...", but then it disappears and gives up, leaving me with no camera althogh I can see/hear them and they can only hear me.

I have uninstalled and reinstalled both adobe flash and the facebook video chat plugin to no avail.

Although perhaps unrelated, when using oovoo to video chat, it will frequently drop my side of the video and audio and I will still be able to see and hear the other person.

Also, I've tried opening facetime/ photo booth before/during the facebook video chat and my camera will be ON (green light glowing), but will still go undetected on facebook. I've tried using other browsers..I've made sure every other application that used the camera is closed before calling... I've done it all. Still nothing!


Not sure if this is an issue with my camera or the applications, but it's extremely frustrating as I can only communicate with a certain person via facebook video chat and it refuses to work.

Any help is appreciated.

MacBook Air, OS X Mavericks (10.9.1)

Posted on Feb 23, 2014 2:16 PM

Reply
1 reply

Feb 24, 2014 12:21 PM in response to bethholl13

HI,


As you may know the Facebook Chat server is a Jabber Server like th GoogleTalk one is.


In both cases you can use Messages or iChat to Video chat to these Buddies BUT only if they too use one of those apps.


GoogleTalk used to use Flash to do the video when it first came out.

Later Google produced their Own Video Chat Plug-in for Browsers

However for people with Flash installed this could occasionally cause issues as the two plug-ins clashed.


I am not sure how close the Facebook Video plug-in is to the flash one and if clashing between the two is what the issue is.


In a browser such as Firefox you can use the Tools Menu and change to Plug-ins and turn individual ones Off as a test.





User uploaded file

8:21 pm Monday; February 24, 2014


 iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Facebook video chat gives "camera not found" and will not connect on Mac OS X Mavericks. FaceTime HD Camera works for all other programs.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.