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Airplay mirroring broke in 10.9.2

i just updated to 10.9.2 and now when i try and airplay mirror to my Apple TV, it sends the audio but just shows a black screen and i can't drag anything to it. It doesn't show any of the options for external displays in the displays section of System Preferences.



Any ideas? i tried reapplying the combo update with no luck

iMac, OS X Mavericks (10.9.1)

Posted on Feb 25, 2014 11:36 AM

Reply
197 replies

Feb 28, 2014 10:41 AM in response to MyrkridianRhapsody

I agree that it is most likely caused by 3rd party conflicts. Here's a possible fix (not tested for this issue, as I am not having it) that can resolve 3rd party software conflicts:


1. Navigate to the root library, located at /Library.

2. Look in the /Library/Launch Agents and /Library/Launch Daemons folders.

3. Look in /Library/Startup Items as well. There may not be anything in here, which is perfectly normal.

4. Create a folder on your desktop that corresponds to each of these folders. For example, I create an LA, LD, and SI folder on my desktop.

5. Move the contents of the folders to the corresponding folders created on your desktop.

6. Open System Preferences > Users and Groups ("Accounts" on older systems)

7. Remove all third party login items by clicking on them, then the minus sign.

8. Restart the computer and test to see if the issue persists.


Any Apple content in any of these folders can be left alone. To simplify this process, the contents of the /Library/Launch Agents, Launch Daemons, and Startup Items can be dragged to the trash can. This will not result in loss of any data, but will result in these programs not starting automatically when you start the computer.


I hope this helps, let me know if it works.

Feb 28, 2014 10:47 AM in response to casein2006

I spent an hour on the phone with Apple last night regarding this issue. They bounced me around to different departments a lot before putting me in touch with a senior advisor.


They tried having me look for my com.apple.airplay.plist file in Library/Preferences, but I had no such file. Not sure if that's part of the problem or not.


Apparently another senior advisor is going to get in touch with me today to resume assisting me with this issue.


(By the way, I'm running a new 21-inch iMac (about 2 months old), updated to 10.9.2 (which is when the problem started), and my Apple TV's software is also up to date. Restarting the ATV, iMac, router, modem, etc. didn't help at all. I'm having the issue where I can't select "Mirror iMac," and I just get audio with a black screen on my ATV when I try to AirPlay my iMac. I can still AirPlay my iPad and iPhone to the Apple TV though.)

Feb 28, 2014 10:50 AM in response to MikeT3Com

They should test from a new user account first. If the issue still persists then they can skip steps 6&7 as this list is per user account.


Do not delete launch agent/daemon .plists unless they are verified as problematic or known as unwanted. Permanently deleting launch agents/daemons can require software to be reinstalled, specifically VMware Fusion.

Feb 28, 2014 11:01 AM in response to chaca13

Yes so definitely system-wide, and the problem exists in either /Library or /System (or a hidden dir, however unlikely). The problem can't exist in /Applications, since the only way applications can be automatically called is through a daemon/agent/loginhook/etc. So efforts need to be focused in the locations MikeT3Com suggested, as well as /System/Library/Extensions. Extensions can also be audited in /Applications/Utilities/System Information, then scroll down in the left sidebar, find the subgroup "software" and click on "extensions". This will give information on currently installed .kext's and can help determine which one is problematic.

Feb 28, 2014 12:48 PM in response to game260878

according to Apple, yes. The Wireless Mutimedia person i spoke with stated that even though it is a core Apple functionality, Safe Mode is designed to run the minimum amount of things as to troubleshoot and marrow down issues.



i don't remember who it was, but whoever said they use to work at Apple and that they probably don't read the threads for issues etc...i just recieved an email from someone in Engineering that referred to the thread and asked for information to help sort it out and figure out what is going on.

Feb 28, 2014 1:03 PM in response to game260878

This is likely caused by third party incompatibilites with the 10.9.2 update. Have you tried my steps above? You may also want to test the issue in a new user, as MyrkridianRhapsody stated. If the issue persists in the test user, you can skip removing login items, as these are user specific. I will repost them here for your convenience:


1. Navigate to the root library, located at /Library.

2. Look in the /Library/Launch Agents and /Library/Launch Daemons folders.

3. Look in /Library/Startup Items as well. There may not be anything in here, which is perfectly normal.

4. Create a folder on your desktop that corresponds to each of these folders. For example, I create an LA, LD, and SI folder on my desktop.

5. Move the contents of the folders to the corresponding folders created on your desktop.

6. Open System Preferences > Users and Groups ("Accounts" on older systems)

7. Remove all third party login items by clicking on them, then the minus sign.

8. Restart the computer and test to see if the issue persists.

Airplay mirroring broke in 10.9.2

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