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Addition of third computer in network causes router to drop internet connection (is the problem Dropbox???)

This is not specifically about MacBook Pros, per se, but since all of the communities are based on specific products, I chose it since it applies to two of the devices concerned.


We have a LINKSYS WRT54G router in our home connected to cable internet.


We normally run a number of iOS devices on it at any given time (iPhone 5, iPhone 4s, iPhone 4, two iPad 2nd gen., one iPad Mini with Retina), and almost at all times, an Intel MacBook Pro on 10.6. We sometimes also have an Intel MacBook (black) on 10.6. These all live in harmony just fine. Both laptops have Dropbox on them, but signed in on different user accounts.


I used to have someone working at my house quite often on an Intel MacBook Pro on 10.7, also using Dropbox (but signed into a unique account). Whenever she had her computer on in our house, it would often cause the network to just drop the internet connection suddenly. The network would still have a strong signal, internet just wouldn't work.


We never quite figured it out. We had to reset the router constantly. It was NOT the modem -- you could reset just the router and the results were the same as if you had reset the modem. I didn't pursue a fix since she has since stopped working here.


Recently we just added an Intel iMac on 10.6 to the house, and it is doing the same thing. The only difference is this time, it's logged into the same Dropbox account as my MacBook Pro. At first, it seemed as if there was an issue if both were trying to update at the same time. When I paused syncing on one computer or throttled the upload/download bandwidth, it seemed to get better. However, lately, I am not syncing any large files -- or any files at all, it seems, sometimes -- and I also kept one machine on throttled connections, while a THIRD machine is even off completely...and it's still kicking the internet connection off.


Any ideas? I'm getting really tired of re-setting it every so often.


Thank you!

Posted on Feb 27, 2014 7:11 PM

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9 replies

Feb 27, 2014 10:16 PM in response to Grant Bennet-Alder

Thanks, Grant - will post info tomorrow when I'm at my computer again. In the meantime, I wanted to report that I found another thing that triggers the loss of internet connection. I have been accessing files on my MacBook Pro from my iMac, like a server. Sometimes doing so causes the internet to drop. Maybe big files usually. It's not consistent.

Feb 28, 2014 11:23 AM in response to jsml

You seem to have very good signal strength, although that display does not show the impact of noise and interference.


If you only ever see one neighbor, that is not a lot of competition from nearby networks. Actually joining neighbors' networks is not what I was fishing for. There are only three effective channels (1, 6, and 11) in the 2.4GHz band your Router supports. Their being visible means they are using up the limited number of clear channels available. If you could see three or more others, even occasionally, that would be a big problem.


Your overall speed at this Mac is only 54Mbps. But that is likely faster than your Internet connection speed, so it should not be a bottleneck.


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If you were interested in updating to a more modern Router, Apple's newest 802.11ac dual channel Airport express is very nice. I bought mine as an Apple factory refurb (pristine condition, same warranty as new, but cheaper).


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It is possible that the high data requirements of multiple Dropbox connections along with other the connections are beating on your Router and the concentrated data transfers eventually overwhelm the Router. But there does not seem to be a known vulnerability inherent in DropBox connections.

Feb 28, 2014 11:32 AM in response to jsml

Also, there are no other networks we pick up here. Sometimes, we randomly get the neighbor's, but it's protected and we don't ever join it.

Try the basics first:

Change your router channel number. Most times this works & is all you have to do.


Disconnect & reconnect your modem. unplug it for about 10 seconds. Plug it back in. Do the same for Apple’s routers. Wait for everything to reboot.


System Preferences>Network

Click the Assist Me button.

In the next window that pops up, click the Diagnostic button & do the necessary.


Research Knowledge Base for network problems that pertain to the OS that is currently installed on your computer. See these basic networking KB Articles: http://support.apple.com/kb/HT1401 AirPort troubleshooting guide


http://support.apple.com/kb/HT4628
Wi-Fi: How to troubleshoot Wi-Fi connectivity


http://support.apple.com/kb/HT2712 Using network locations in Mac OS X


Manually provided DNS server addresses are higher priority than DHCP's


http://support.apple.com/kb/HT1714 Solutions for connecting to the Internet, setting up a small network, and troubleshooting


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What to do when you can't connect to the Internet


Also, run the Airport Utility app which is located inside the Utilities folder.


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If using a Linksys router, contact LinkSys Customer Support and/or post in their forums.


If using Apple's Airport, please re-post over in one of the AirPort Forums.



















User uploaded file

Feb 28, 2014 1:23 PM in response to Grant Bennet-Alder

Grant, today, instead of using WiFi to transfer or access files between my two networked computers (iMac and MacBook Pro), I connected them using an ethernet cable. I don't wish to always have to do that, but I haven't had my network crash one time, yet, today.


I really think it's a bandwidth issue that is overloading the network, whether it be a file access/transfer or two Dropboxes trying to update at the same time.


This concerns me a little because what if I was setting up a small office with multiple machines? I wouldn't expect my router to be THAT incapable.

Feb 28, 2014 3:00 PM in response to jsml

Gigabit Ethernet provides "near Hard drive" speeds, theoretically up to 125MBytes/sec, about the top speed of typical Rotating Hard drives.


I am seeing much faster WiFi speeds with my new Apple Base Station -- nearly five times your nominal speed (look back at the sample report I posted above). And the three User Ethernet ports on it are Gigabit-capable for fast computer-to-computer transfers without adding an additional Switch right away.

Feb 28, 2014 4:28 PM in response to jsml

jsml wrote:


I really think it's a bandwidth issue that is overloading the network, whether it be a file access/transfer or two Dropboxes trying to update at the same time.

I don't think so. A good modern router should be able to handle several Gigabit streams, which is a whole lot more than you could generate from a couple people accessing Dropbox, since almost no one can get Gigabit speed Internet service. And if a good router somehow did hit whatever limit it is capable of, it should not restart. It should just keep going, just limited by its capacity. And when that happens most users should not even notice, since that limit should be faster than the Internet speeds most people are used to.


One demonstrated torture test is the common scenario of a mom-and-pop coffee shop with a consumer router (and I've seen a lot of basic Linksys routers in coffee shops). The coffee shop owner has absolutely no idea what brand of device will walk in the door or how many. Yet every day hundreds of coffee shops across the nation have a lot of users with often a couple of devices each (laptop and phone) piling on to the wifi, many of them downloading videos or other large files simultaneously, or a lot of students and freelancers with their Dropboxes updating constantly, yet the consumer router does not break. That is how it's supposed to work.


If a router isn't able to hold up under a much lower load than that, one thing I would do is go to the router maker's web site (in your case Linksys) and see if there are any firmware updates for the router. If the restart problem is known, they might have a fix for it.

Addition of third computer in network causes router to drop internet connection (is the problem Dropbox???)

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