What does this Kernel Panic report mean? What can I do?

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What does this Kernel Panic report mean? What can I do?

Hi,

I've had my MacBook (Late 2013 Retina 15" MacBook Pro) crash a few times, resulting in a kernel panic. I know a fair share about software, programming, website but I know absolutely nothing about crashing, etc.. All I know is that it crashed very suddenly, resulting in a grey screen talling me a Kernel Panic had occurred.

I was hoping someone could make anything out from this? I saw current thread was 'Skype' but I wasn't using it at the time, it was just in the background. This has happened before and I may not have been using it then. (It's not set to open at boot.) I was using a weather app ("Living Earth") at the moment it crashed but I only installed that yesterday and it's crashed before then.

Here's the Kernel Panic Report from /Library/Logs/DiagnosticReports.

Anonymous UUID:       47988BED-65DB-0BC2-1AB7-8C960BB9186C Fri Feb 28 17:23:27 2014 panic(cpu 2 caller 0xffffff8012edbe2e): Kernel trap at 0xffffff8012e95c33, type 13=general protection, registers: CR0: 0x0000000080010033, CR2: 0x000000000846f000, CR3: 0x0000000204ec60c0, CR4: 0x00000000001606e0 RAX: 0xffffff80134cf178, RBX: 0xffffff8033d4cab0, RCX: 0xff1b1e29ffc9cddc, RDX: 0xffffff80134d0b30 RSP: 0xffffff81e3ecbc40, RBP: 0xffffff81e3ecbc50, RSI: 0x0000000000000001, RDI: 0xffffff8033d4cab0 R8:  0xffffff804982b5b0, R9:  0xffffff804a57fa80, R10: 0xffffff80134d15f0, R11: 0x0000000000000009 R12: 0xffffff8019a7bff8, R13: 0x0000000000000000, R14: 0xffffff80134cf150, R15: 0xffffff8033d4cab0 RFL: 0x0000000000010202, RIP: 0xffffff8012e95c33, CS:  0x0000000000000008, SS:  0x0000000000000010 Fault CR2: 0x000000000846f000, Error code: 0x0000000000000000, Fault CPU: 0x2 Backtrace (CPU 2), Frame : Return Address 0xffffff81da4fddf0 : 0xffffff8012e22fa9 0xffffff81da4fde70 : 0xffffff8012edbe2e 0xffffff81da4fe040 : 0xffffff8012ef3326 0xffffff81da4fe060 : 0xffffff8012e95c33 0xffffff81e3ecbc50 : 0xffffff8012e9ac86 0xffffff81e3ecbc70 : 0xffffff8012ea4d25 0xffffff81e3ecbca0 : 0xffffff8012e8ffa8 0xffffff81e3ecbd50 : 0xffffff8012e958b3 0xffffff81e3ecbd80 : 0xffffff8012e8f05d 0xffffff81e3ecbdb0 : 0xffffff8012e8e2ac 0xffffff81e3ecbdf0 : 0xffffff8012e7e24c 0xffffff81e3ecbf00 : 0xffffff8012e8228f 0xffffff81e3ecbf30 : 0xffffff7f937b5594 0xffffff81e3ecbf60 : 0xffffff801323e0a7 0xffffff81e3ecbfb0 : 0xffffff8012ef3818       Kernel Extensions in backtrace:          com.apple.kec.pthread(1.0)[619F6A5D-FFA2-3B59-9993-958FD7154B83]@0xffffff7f937b4000->0xffffff7f937befff BSD process name corresponding to current thread: Skype Mac OS version: 13C64 Kernel version: Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64 Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953 Kernel slide:     0x0000000012c00000 Kernel text base: 0xffffff8012e00000 System model name: MacBookPro11,2 (Mac-3CBD00234E554E41) System uptime in nanoseconds: 32053463796726 last loaded kext at 32014765497938: com.apple.driver.AppleIntelMCEReporter     104 (addr 0xffffff7f94eb3000, size 49152) last unloaded kext at 31487733978094: com.apple.driver.AppleIntelMCEReporter     104 (addr 0xffffff7f94eb3000, size 32768) loaded kexts: com.sophos.kext.sav     9.0.53 com.Cycling74.driver.Soundflower     1.6.6 com.sophos.nke.swi     9.0.53 com.apple.driver.AppleIntelMCEReporter     104 com.apple.filesystems.afpfs     11.1 com.apple.nke.asp-tcp     8.0.1 com.apple.iokit.IOBluetoothSerialManager     4.2.3f10 com.apple.filesystems.autofs     3.0 com.apple.driver.AppleUpstreamUserClient     3.5.13 com.apple.driver.AppleHDA     2.6.0f1 com.apple.driver.AGPM     100.14.15 com.apple.driver.ApplePlatformEnabler     2.0.9d1 com.apple.driver.X86PlatformShim     1.0.0 com.apple.driver.AudioAUUC     1.60 com.apple.iokit.IOUserEthernet     1.0.0d1 com.apple.Dont_Steal_Mac_OS_X     7.0.0 com.apple.driver.AppleHWAccess     1 com.apple.driver.AppleIntelHD5000Graphics     8.2.4 com.apple.driver.AppleCameraInterface     4.26.0 com.apple.driver.AppleSMCLMU     2.0.4d1 com.apple.driver.AppleThunderboltIP     1.1.2 com.apple.driver.AppleLPC     1.7.0 com.apple.driver.AppleIntelFramebufferAzul     8.2.4 com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport     4.2.3f10 com.apple.driver.AppleBacklight     170.3.5 com.apple.driver.AppleMCCSControl     1.1.12 com.apple.driver.AppleUSBTCButtons     240.2 com.apple.driver.AppleUSBTCKeyboard     240.2 com.apple.driver.AppleUSBCardReader     3.4.1 com.apple.AppleFSCompression.AppleFSCompressionTypeDataless     1.0.0d1 com.apple.AppleFSCompression.AppleFSCompressionTypeZlib     1.0.0d1 com.apple.BootCache     35 com.apple.driver.AppleUSBHub     666.4.0 com.apple.driver.XsanFilter     404 com.apple.iokit.IOAHCIBlockStorage     2.5.1 com.apple.driver.AppleAHCIPort     3.0.0 com.apple.driver.AirPort.Brcm4360     831.21.63 com.apple.driver.AppleUSBXHCI     670.4.0 com.apple.driver.AppleSmartBatteryManager     161.0.0 com.apple.driver.AppleRTC     2.0 com.apple.driver.AppleACPIButtons     2.0 com.apple.driver.AppleHPET     1.8 com.apple.driver.AppleSMBIOS     2.1 com.apple.driver.AppleACPIEC     2.0 com.apple.driver.AppleAPIC     1.7 com.apple.nke.applicationfirewall     153 com.apple.security.quarantine     3 com.apple.security.SecureRemotePassword     1.0 com.apple.iokit.IOSerialFamily     10.0.7 com.apple.kext.triggers     1.0 com.apple.driver.DspFuncLib     2.6.0f1 com.apple.vecLib.kext     1.0.0 com.apple.iokit.IOAudioFamily     1.9.5fc2 com.apple.kext.OSvKernDSPLib     1.14 com.apple.iokit.IOBluetoothFamily     4.2.3f10 com.apple.driver.X86PlatformPlugin     1.0.0 com.apple.iokit.IOSurface     91 com.apple.driver.IOPlatformPluginFamily     5.7.0d10 com.apple.driver.AppleHDAController     2.6.0f1 com.apple.iokit.IOHDAFamily     2.6.0f1 com.apple.driver.AppleSMC     3.1.8 com.apple.AppleGraphicsDeviceControl     3.4.35 com.apple.iokit.IOAcceleratorFamily2     98.14 com.apple.iokit.IOBluetoothHostControllerUSBTransport     4.2.3f10 com.apple.driver.AppleBacklightExpert     1.0.4 com.apple.iokit.IONDRVSupport     2.4.1 com.apple.driver.AppleSMBusController     1.0.11d1 com.apple.iokit.IOGraphicsFamily     2.4.1 com.apple.driver.AppleUSBMultitouch     240.9 com.apple.iokit.IOUSBHIDDriver     660.4.0 com.apple.driver.AppleThunderboltDPInAdapter     3.1.7 com.apple.driver.AppleThunderboltDPAdapterFamily     3.1.7 com.apple.driver.AppleThunderboltPCIDownAdapter     1.4.5 com.apple.iokit.IOSCSIBlockCommandsDevice     3.6.6 com.apple.iokit.IOUSBMassStorageClass     3.6.0 com.apple.iokit.IOSCSIArchitectureModelFamily     3.6.6 com.apple.driver.AppleUSBMergeNub     650.4.0 com.apple.driver.AppleUSBComposite     656.4.1 com.apple.iokit.IOUSBUserClient     660.4.2 com.apple.iokit.IOAHCIFamily     2.6.5 com.apple.driver.AppleThunderboltNHI     2.0.1 com.apple.iokit.IOThunderboltFamily     3.2.7 com.apple.iokit.IO80211Family     630.35 com.apple.driver.mDNSOffloadUserClient     1.0.1b5 com.apple.iokit.IONetworkingFamily     3.2 com.apple.iokit.IOUSBFamily     675.4.0 com.apple.driver.AppleEFINVRAM     2.0 com.apple.driver.AppleEFIRuntime     2.0 com.apple.iokit.IOHIDFamily     2.0.0 com.apple.iokit.IOSMBusFamily     1.1 com.apple.security.sandbox     278.11 com.apple.kext.AppleMatch     1.0.0d1 com.apple.security.TMSafetyNet     7 com.apple.driver.AppleKeyStore     2 com.apple.driver.DiskImages     371.1 com.apple.iokit.IOStorageFamily     1.9 com.apple.iokit.IOReportFamily     23 com.apple.driver.AppleFDEKeyStore     28.30 com.apple.driver.AppleACPIPlatform     2.0 com.apple.iokit.IOPCIFamily     2.9 com.apple.iokit.IOACPIFamily     1.4 com.apple.kec.corecrypto     1.0 com.apple.kec.pthread     1

As I say, it's happened a few times before (twice recently but also a while ago).

I'd be really thankful if anyone could share some light on this.

MacBook Pro with Retina display, OS X Mavericks (10.9.2)

Posted on Feb 28, 2014 9:39 AM

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Answer 1

DanCarl97 Author

Level 1

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Feb 28, 2014 10:11 AM in response to DanCarl97

I have noticed this. One time it crashed when using a video app such as VLC, and another time when changing desktops between an app playing a video and say Skype or Google Chrome (I can't be sure which).

Here's some more information about my Mac if it helps:

Operating System: OS X 10.9.2 (Mavericks) 13C64

Model: Apple Late 2013 Retina MacBook Pro 15"

Processor: 2.3 GHz Intel Core i7

Memory: 16GB 1600MHz DDR3

Graphics: Intel Iris Pro 1024MB

I've noticed that my case is similar to some people's in this thread.

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Answer 2

Feb 28, 2014 10:12 AM in response to DanCarl97

It looks as if it might be a GPU glitch - you have the model with the Intel Iris Pro 5200 GPU, correct?

If it's crashing when you open apps that are graphics intensive (VLC, Skype and Chrome all can strain a GPU) then I think that your problem is defintely the graphics card. If I were you, I would print out the kernel panic log and take the machine to your local Apple Store for testing. You should still be under warranty...

Clinton

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Answer 3

DanCarl97 Author

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Feb 28, 2014 10:16 AM in response to clintonfrombirmingham

I do indeed have the Intel Iris Pro 5200. And I am luckily under a three year warranty.

I'll see how frequent the crashes occur and if there's a patch any time soon. If it continues, I'll take your advise and take it to my local Apple Store.

Hopefully, they'll release a patch soon if it's a driver fault.

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Answer 4

Feb 28, 2014 10:37 AM in response to DanCarl97

Dan,

If I were you, I wouldn't wait for any potential 'patch' - there may or may not be an EFI update for your model at sometime in the future but as far as OS X, 10.9.2 was just released after several months of beta testing so I'm not expecting to see a 10.9.3 anytime soon...

I simply can't stand for something new not to work properly - if it is a problem with select GPUs then I would go ahead and take it in for diagnosis. You've nothing to lose!

Clinton

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Answer 5

DanCarl97 Author

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Feb 28, 2014 10:47 AM in response to clintonfrombirmingham

Hm, I guess so.

I've just returned back to college you see but if it does continue, I'll take it down (it's a good hour away unfortunately).

Thanks for your help.

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Answer 6

Linc Davis

Level 10

209,559 points

Feb 28, 2014 12:04 PM in response to DanCarl97

Remove the Sophos product by following the instructions on this page. If you have a different version, the procedure may be different.

Back up all data before making any changes.

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Answer 7

DanCarl97 Author

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Feb 28, 2014 12:08 PM in response to Linc Davis

Hi,

Is there a reason for removing Sophos? Is it linked to crashes? (I had had some other crashing issues with it when I had on-access scanning enabled but I disabled it).

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Answer 8

Linc Davis

Level 10

209,559 points

Feb 28, 2014 12:42 PM in response to DanCarl97

Is there a reason for removing Sophos?

Yes. It's worse than useless.

Is it linked to crashes?

Yes.

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Answer 9

DanCarl97 Author

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Feb 28, 2014 1:50 PM in response to Linc Davis

Okay, I've uninstalled it.

I'll see how it goes. If it does crash again, I'll be sure to post again.

Thanks for your help!

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Answer 10

Mar 1, 2014 2:15 AM in response to DanCarl97

I was having odd kernal panics that looked basically the same.

I tested removing Soundflower which I see you also have installed and things seem stable.

The unistaller can be found with the installer at: https://code.google.com/p/soundflower/downloads/list

The uninstaller doesn't gracefully unload the kext, so I recommned:

sudo kextunload /System/Library/Extensions/Soundflower.kext

before running the uninstaller.

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Answer 11

Mar 1, 2014 12:13 PM in response to DanCarl97

Well that was short lived, I also had Drobo Dashboard 2.5.2 installed - I just removed that as well. Lets see how this goes.

I also have the same first and last kext unload messages about:

com.apple.driver.AppleIntelMCEReporter

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Answer 12

DanCarl97 Author

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Mar 1, 2014 12:27 PM in response to Chris Grande

I don't have Drobo Dashboard installed (although I have used a Drobo via USB w/o installing the dashboard previously). I wouldn't have thought it was that. I suspect, like many others, that it is a driver issue as many people are having the problem generally when using video or video intensive tasks.

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Answer 13

Mar 1, 2014 12:57 PM in response to DanCarl97

That's the strange part - it's not doing anything intesive when it crashes it hasn't even happened when I'm even using it. I'll just come back to it sitting at the login window.

Seems to be holding strong at the moment - time will tell.

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Answer 14

Mar 1, 2014 2:05 PM in response to DanCarl97

Well wasn't that.

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Answer 15

DanCarl97 Author

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Mar 1, 2014 2:07 PM in response to Chris Grande

You seem to be having them quite frequently? I had two in two days and haven't had another since. All I've done is remove Sophos.

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