Macbook Pro Late 2013 Photoshop CC Kernel Panics

Question

Level 1

0 points

Macbook Pro Late 2013 Photoshop CC Kernel Panics

I have a Macbook Pro 15" late 2013 / 2.3ghz / 16gb RAM / 500gb HD / OSX 10.9.1 /

When using Photoshop CC 14.1.2 I get regular system crashes (the grey screen of death - which reboots your mac).

Usually these crashes happen when i'm not even doing anything, like taking a phone call. I've had at least 3 in the last week.

Crash logs:

===

Backtrace (CPU 2), Frame : Return Address

0xffffff81f4ef35c0 : 0xffffff800a222f69

0xffffff81f4ef3640 : 0xffffff800a2db94e

0xffffff81f4ef3810 : 0xffffff800a2f2dc6

0xffffff81f4ef3830 : 0xffffff7f8bc58855

0xffffff81f4ef3980 : 0xffffff7f8bc5de3f

0xffffff81f4ef39b0 : 0xffffff7f8bc5dd73

0xffffff81f4ef39d0 : 0xffffff7f8bc5d60b

0xffffff81f4ef3a10 : 0xffffff7f8bbe470e

0xffffff81f4ef3a40 : 0xffffff7f8bbf0061

0xffffff81f4ef3aa0 : 0xffffff7f8bc5dfe0

0xffffff81f4ef3ae0 : 0xffffff7f8bbe2d35

0xffffff81f4ef3b70 : 0xffffff800a6cc61a

0xffffff81f4ef3b90 : 0xffffff800a6cd17e

0xffffff81f4ef3bf0 : 0xffffff800a6cabcf

0xffffff81f4ef3d40 : 0xffffff800a2b6088

0xffffff81f4ef3e50 : 0xffffff800a226bb1

0xffffff81f4ef3e80 : 0xffffff800a2139b5

0xffffff81f4ef3ef0 : 0xffffff800a21e003

0xffffff81f4ef3f70 : 0xffffff800a2c92ad

0xffffff81f4ef3fb0 : 0xffffff800a2f35e6

Kernel Extensions in backtrace:

com.apple.iokit.IOAcceleratorFamily(98.9)[60FCBADD-27EE-349C-AC29-C758C944A2AE] @0xffffff7f8bbd9000->0xffffff7f8bc31fff

dependency: com.apple.iokit.IOPCIFamily(2.8)[D7DDC654-8A3E-33FC-B5ED-E756535EBD4D]@0xffffff 7f8a8b9000

dependency: com.apple.iokit.IOGraphicsFamily(2.4)[C193403C-110B-31D6-857E-5AFDB7868294]@0xf fffff7f8ab55000

com.apple.GeForce(8.2)[4E4E1748-D844-3F2D-A5A9-F8DE02FEF612]@0xffffff7f8bc3e000 ->0xffffff7f8bcccfff

dependency: com.apple.iokit.IOAcceleratorFamily(98.9)[60FCBADD-27EE-349C-AC29-C758C944A2AE] @0xffffff7f8bbd9000

dependency: com.apple.iokit.IOPCIFamily(2.8)[D7DDC654-8A3E-33FC-B5ED-E756535EBD4D]@0xffffff 7f8a8b9000

dependency: com.apple.iokit.IONDRVSupport(2.4)[C9FBF180-588F-371D-AF49-DE0F99DF1E0F]@0xffff ff7f8ab98000

dependency: com.apple.nvidia.driver.NVDAResman(8.2.0)[D1B3237C-DD98-36BC-9BE6-3D789DF3798F] @0xffffff7f8aba8000

dependency: com.apple.iokit.IOGraphicsFamily(2.4)[C193403C-110B-31D6-857E-5AFDB7868294]@0xf fffff7f8ab55000

BSD process name corresponding to current thread: com.apple.WebKit

===

Backtrace (CPU 6), Frame : Return Address

0xffffff81ee0e3750 : 0xffffff8008022f69

0xffffff81ee0e37d0 : 0xffffff80080db94e

0xffffff81ee0e39a0 : 0xffffff80080f2dc6

0xffffff81ee0e39c0 : 0xffffff8007f0e058

0xffffff81ee0e3b00 : 0xffffff7f899f6f06

0xffffff81ee0e3b50 : 0xffffff7f899f764e

0xffffff81ee0e3b90 : 0xffffff80084cd01d

0xffffff81ee0e3bf0 : 0xffffff80084cabcf

0xffffff81ee0e3d40 : 0xffffff80080b6088

0xffffff81ee0e3e50 : 0xffffff8008026bb1

0xffffff81ee0e3e80 : 0xffffff80080139b5

0xffffff81ee0e3ef0 : 0xffffff800801e003

0xffffff81ee0e3f70 : 0xffffff80080c92ad

0xffffff81ee0e3fb0 : 0xffffff80080f35e6

Kernel Extensions in backtrace:

com.apple.iokit.IOAcceleratorFamily(98.9)[60FCBADD-27EE-349C-AC29-C758C944A2AE] @0xffffff7f899d9000->0xffffff7f89a31fff

dependency: com.apple.iokit.IOPCIFamily(2.8)[D7DDC654-8A3E-33FC-B5ED-E756535EBD4D]@0xffffff 7f886b9000

dependency: com.apple.iokit.IOGraphicsFamily(2.4)[C193403C-110B-31D6-857E-5AFDB7868294]@0xf fffff7f88955000

BSD process name corresponding to current thread: Adobe Photoshop

==

Backtrace (CPU 2), Frame : Return Address

0xffffff81ee4f35c0 : 0xffffff8008822f69

0xffffff81ee4f3640 : 0xffffff80088db94e

0xffffff81ee4f3810 : 0xffffff80088f2dc6

0xffffff81ee4f3830 : 0xffffff7f8a258855

0xffffff81ee4f3980 : 0xffffff7f8a25de3f

0xffffff81ee4f39b0 : 0xffffff7f8a25dd73

0xffffff81ee4f39d0 : 0xffffff7f8a25d60b

0xffffff81ee4f3a10 : 0xffffff7f8a1e470e

0xffffff81ee4f3a40 : 0xffffff7f8a1f0061

0xffffff81ee4f3aa0 : 0xffffff7f8a25dfe0

0xffffff81ee4f3ae0 : 0xffffff7f8a1e2d35

0xffffff81ee4f3b70 : 0xffffff8008ccc61a

0xffffff81ee4f3b90 : 0xffffff8008ccd17e

0xffffff81ee4f3bf0 : 0xffffff8008ccabcf

0xffffff81ee4f3d40 : 0xffffff80088b6088

0xffffff81ee4f3e50 : 0xffffff8008826bb1

0xffffff81ee4f3e80 : 0xffffff80088139b5

0xffffff81ee4f3ef0 : 0xffffff800881e003

0xffffff81ee4f3f70 : 0xffffff80088c92ad

0xffffff81ee4f3fb0 : 0xffffff80088f35e6

Kernel Extensions in backtrace:

com.apple.iokit.IOAcceleratorFamily(98.9)[60FCBADD-27EE-349C-AC29-C758C944A2AE] @0xffffff7f8a1d9000->0xffffff7f8a231fff

dependency: com.apple.iokit.IOPCIFamily(2.8)[D7DDC654-8A3E-33FC-B5ED-E756535EBD4D]@0xffffff 7f88eb9000

dependency: com.apple.iokit.IOGraphicsFamily(2.4)[C193403C-110B-31D6-857E-5AFDB7868294]@0xf fffff7f89155000

com.apple.GeForce(8.2)[4E4E1748-D844-3F2D-A5A9-F8DE02FEF612]@0xffffff7f8a23e000 ->0xffffff7f8a2ccfff

dependency: com.apple.iokit.IOAcceleratorFamily(98.9)[60FCBADD-27EE-349C-AC29-C758C944A2AE] @0xffffff7f8a1d9000

dependency: com.apple.iokit.IOPCIFamily(2.8)[D7DDC654-8A3E-33FC-B5ED-E756535EBD4D]@0xffffff 7f88eb9000

dependency: com.apple.iokit.IONDRVSupport(2.4)[C9FBF180-588F-371D-AF49-DE0F99DF1E0F]@0xffff ff7f89198000

dependency: com.apple.nvidia.driver.NVDAResman(8.2.0)[D1B3237C-DD98-36BC-9BE6-3D789DF3798F] @0xffffff7f891a8000

dependency: com.apple.iokit.IOGraphicsFamily(2.4)[C193403C-110B-31D6-857E-5AFDB7868294]@0xf fffff7f89155000

BSD process name corresponding to current thread: Adobe Photoshop

===

Backtrace (CPU 6), Frame : Return Address

0xffffff81fb1d3750 : 0xffffff8011422f69

0xffffff81fb1d37d0 : 0xffffff80114db94e

0xffffff81fb1d39a0 : 0xffffff80114f2dc6

0xffffff81fb1d39c0 : 0xffffff801130e058

0xffffff81fb1d3b00 : 0xffffff7f92df6f06

0xffffff81fb1d3b50 : 0xffffff7f92df764e

0xffffff81fb1d3b90 : 0xffffff80118cd01d

0xffffff81fb1d3bf0 : 0xffffff80118cabcf

0xffffff81fb1d3d40 : 0xffffff80114b6088

0xffffff81fb1d3e50 : 0xffffff8011426bb1

0xffffff81fb1d3e80 : 0xffffff80114139b5

0xffffff81fb1d3ef0 : 0xffffff801141e003

0xffffff81fb1d3f70 : 0xffffff80114c92ad

0xffffff81fb1d3fb0 : 0xffffff80114f35e6

Kernel Extensions in backtrace:

com.apple.iokit.IOAcceleratorFamily(98.9)[60FCBADD-27EE-349C-AC29-C758C944A2AE] @0xffffff7f92dd9000->0xffffff7f92e31fff

dependency: com.apple.iokit.IOPCIFamily(2.8)[D7DDC654-8A3E-33FC-B5ED-E756535EBD4D]@0xffffff 7f91ab9000

dependency: com.apple.iokit.IOGraphicsFamily(2.4)[C193403C-110B-31D6-857E-5AFDB7868294]@0xf fffff7f91d55000

BSD process name corresponding to current thread: Adobe Photoshop

===

Consistent pattern here is something todo with the graphics.

Can anybody help me trouble shoot the problem?

MacBook Pro (Retina, 15-inch, Late 2013), OS X Mavericks (10.9.1)

Posted on Jan 10, 2014 4:06 AM

Reply

Answer 1

BobRz

Level 5

6,138 points

Jan 10, 2014 5:01 AM in response to Warmbeat

Restart your Mac while holding down the D key to run the hardware test. This could take a little while. It's not the most comprehensive test, but it may tell you if you have a RAM or GPU problem. You can also make an appointment for a free Genius Bar eval.

Reply

Answer 2

Warmbeat Author

Level 1

0 points

Jan 10, 2014 5:02 AM in response to BobRz

Thanks BobRz - i've tried that already, and the test came back OK.

Reply

Answer 3

BobRz

Level 5

6,138 points

Jan 10, 2014 5:07 AM in response to Warmbeat

If this only happens with Photoshop, it could be an install problem. You could try completely uninstalling and reinstalling, though that's obviously a pain. I think if it were me I'd plug in an external drive, install the OS to it, then install Photoshop to it and boot from the external. It'd be slow of course, but it'd tell you something. If it does the same thing on a clean install with no other programs loaded, it's likely a hardware problem.

Reply

Answer 4

Warmbeat Author

Level 1

0 points

Jan 10, 2014 5:32 AM in response to BobRz

I got a crash from com.apple.WebKit too, with the same kernels being flagged, but more consistently from PS.

I've tried uninstalling and reinstalling Photoshop CC, albiet on my native HD, not external.

Do you think this could be something todo with the graphics card?

Reply

Answer 5

BobRz

Level 5

6,138 points

Jan 10, 2014 5:32 AM in response to Warmbeat

It could. Your best bet is probably a trip to the Genius Bar.

I suggested the external HD because that would elimate any previous traces of the program as a possible cause. There could be something like a plist file that doesn't get removed when you uninstall. The Genius Bar is probably your best bet. They have more intensive tests that they can run.

Reply

Answer 6

Jan 10, 2014 5:39 AM in response to Warmbeat

WarmBeat,

In looking at your kernel panic logs, the problem is, I'm almost certain, the GPU. You need to take your machine into your local Apple Store or AASP and have them run diagnostics on the machine. Be sure and print out a copy of your latest panic log.

Good luck,

Clinton

Reply

Answer 7

Jan 10, 2014 8:02 AM in response to Warmbeat

You need to post more of that panic report, or run a handly little free Utility called etrecheck, written by Forum guru etresoft:

http://www.etresoft.com/etrecheck

Reply

Answer 8

Warmbeat Author

Level 1

0 points

Jan 10, 2014 8:07 AM in response to Grant Bennet-Alder

Apologies - full crash log from today below:

Fri Jan 10 12:11:02 2014

panic(cpu 0 caller 0xffffff801e0db94e): Kernel trap at 0xffffff801df0e058, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x0000000000000000, CR3: 0x000000026868b0c7, CR4: 0x00000000001606e0

RAX: 0x0000000000000000, RBX: 0x0000000000000010, RCX: 0x0000000000000b40, RDX: 0x0000000000005a00

RSP: 0xffffff822dc1bac8, RBP: 0xffffff822dc1bb00, RSI: 0xffffff8203ab1a70, RDI: 0x0000000000000000

R8: 0x0000000000006000, R9: 0xffffff805ffdec40, R10: 0x0000000000000000, R11: 0xffffffffffffffff

R12: 0xffffff8069fd8800, R13: 0xffffff8203ab1a00, R14: 0xffffff8203ab1a00, R15: 0xffffff8069fd8800

RFL: 0x0000000000010202, RIP: 0xffffff801df0e058, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000000000000, Error code: 0x0000000000000002, Fault CPU: 0x0

Backtrace (CPU 0), Frame : Return Address

0xffffff822dc1b750 : 0xffffff801e022f69

0xffffff822dc1b7d0 : 0xffffff801e0db94e

0xffffff822dc1b9a0 : 0xffffff801e0f2dc6

0xffffff822dc1b9c0 : 0xffffff801df0e058

0xffffff822dc1bb00 : 0xffffff7f9fa0df06

0xffffff822dc1bb50 : 0xffffff7f9fa0e64e

0xffffff822dc1bb90 : 0xffffff801e4cd01d

0xffffff822dc1bbf0 : 0xffffff801e4cabcf

0xffffff822dc1bd40 : 0xffffff801e0b6088

0xffffff822dc1be50 : 0xffffff801e026bb1

0xffffff822dc1be80 : 0xffffff801e0139b5

0xffffff822dc1bef0 : 0xffffff801e01e003

0xffffff822dc1bf70 : 0xffffff801e0c92ad

0xffffff822dc1bfb0 : 0xffffff801e0f35e6

Kernel Extensions in backtrace:

com.apple.iokit.IOAcceleratorFamily(98.9)[60FCBADD-27EE-349C-AC29-C758C944A2AE] @0xffffff7f9f9f0000->0xffffff7f9fa48fff

dependency: com.apple.iokit.IOPCIFamily(2.8)[D7DDC654-8A3E-33FC-B5ED-E756535EBD4D]@0xffffff 7f9e6b9000

dependency: com.apple.iokit.IOGraphicsFamily(2.4)[C193403C-110B-31D6-857E-5AFDB7868294]@0xf fffff7f9e955000

BSD process name corresponding to current thread: Adobe Photoshop

Mac OS version:

13B3116

Kernel version:

Darwin Kernel Version 13.0.2: Sun Sep 29 19:38:57 PDT 2013; root:xnu-2422.75.4~1/RELEASE_X86_64

Kernel UUID: C51C3998-66EA-3C1B-A46E-90943DA76DF4

Kernel slide: 0x000000001de00000

Kernel text base: 0xffffff801e000000

System model name: MacBookPro11,3 (Mac-2BD1B31983FE1663)

System uptime in nanoseconds: 9566224429851

last loaded kext at 6077354859668: com.apple.driver.AppleMikeyHIDDriver 124 (addr 0xffffff7fa05e3000, size 20480)

last unloaded kext at 306150013947: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7fa05e3000, size 57344)

loaded kexts:

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleBluetoothMultitouch 80.14

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.2.1f2

com.apple.driver.AudioAUUC 1.60

com.apple.driver.ApplePlatformEnabler 2.0.9d1

com.apple.driver.AGPM 100.14.14

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.driver.AppleHDA 2.5.8fc1

com.apple.GeForce 8.2.0

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.driver.AppleUSBDisplays 360.8.14

com.apple.driver.AppleIntelHD5000Graphics 8.2.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.1f2

com.apple.driver.AppleMuxControl 3.4.28

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.driver.AppleIntelFramebufferAzul 8.2.0

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.AppleCameraInterface 4.20.0

com.apple.driver.AppleThunderboltIP 1.0.10

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.AppleUSBCardReader 3.4.0

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.AppleUSBHub 660.4.0

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.4.5

com.apple.driver.AppleAHCIPort 2.9.5

com.apple.driver.AirPort.Brcm4360 821.21.49

com.apple.driver.AppleUSBXHCI 660.4.2

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.0

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.driver.AppleBluetoothHIDKeyboard 170.15

com.apple.driver.AppleHIDKeyboard 170.15

com.apple.driver.IOBluetoothHIDDriver 4.2.1f2

com.apple.driver.AppleMultitouchDriver 245.13

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.driver.DspFuncLib 2.5.8fc1

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAcceleratorFamily 98.9

com.apple.nvidia.driver.NVDAGK100Hal 8.2.0

com.apple.nvidia.driver.NVDAResman 8.2.0

com.apple.iokit.IOSurface 91

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.1f2

com.apple.iokit.IOBluetoothFamily 4.2.1f2

com.apple.driver.AppleUSBAudio 2.9.3f17

com.apple.iokit.IOAudioFamily 1.9.4fc11

com.apple.kext.OSvKernDSPLib 1.14

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IONDRVSupport 2.4

com.apple.driver.AppleGraphicsControl 3.4.28

com.apple.driver.AppleHDAController 2.5.8fc1

com.apple.iokit.IOHDAFamily 2.5.8fc1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMC 3.1.6d1

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.AppleGraphicsDeviceControl 3.4.28

com.apple.iokit.IOAcceleratorFamily2 98.9

com.apple.iokit.IOGraphicsFamily 2.4

com.apple.driver.IOPlatformPluginFamily 5.7.0d1

com.apple.driver.AppleUSBMultitouch 240.9

com.apple.iokit.IOUSBHIDDriver 660.4.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.5

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.5

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 656.4.1

com.apple.iokit.IOUSBUserClient 660.4.2

com.apple.driver.AppleThunderboltDPInAdapter 3.1.2

com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.2

com.apple.driver.AppleThunderboltPCIUpAdapter 1.4.3

com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.3

com.apple.iokit.IOAHCIFamily 2.6.0

com.apple.driver.AppleThunderboltNHI 1.9.8

com.apple.iokit.IOThunderboltFamily 3.2.3

com.apple.iokit.IO80211Family 600.34

com.apple.driver.mDNSOffloadUserClient 1.0.1b4

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOUSBFamily 660.4.2

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.10

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 23

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.8

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.pthread 1

System Profile:

Model: MacBookPro11,3, BootROM MBP112.0138.B02, 4 processors, Intel Core i7, 2.3 GHz, 16 GB, SMC 2.19f3

Graphics: Intel Iris Pro, Intel Iris Pro, Built-In, 1024 MB

Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x000000000000000000000000000000000000

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x000000000000000000000000000000000000

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (6.30.223.154.49)

Bluetooth: Version 4.2.1f2 12982, 3 services, 23 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

PCI Card: pci1b21,612, AHCI Controller, Thunderbolt@195,0,0

Serial ATA Device: ST1000LM024 HN-M101MBB, 1 TB

Serial ATA Device: APPLE SSD SM0512F, 500.28 GB

USB Device: Internal Memory Card Reader

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Hub

USB Device: Display Audio

USB Device: Display iSight

USB Device: Apple LED Cinema Display

Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

Thunderbolt Device: HD-PATU3, BUFFALO INC., 3, 5.1

Reply

Answer 9

Jan 10, 2014 11:30 AM in response to Warmbeat

No wacky additional stuff loaded makes MUCH Clearer that this is Apple's problem. More than one panic at the exact same Address with Graphics implicated in each case makes it more likely this is a Graphics Hardware problem.

The only other "see if this improves anything" procedure they may ask for at the genius Bar is a Re-Install. But they can help with that as well, and it may not be necessary.

Reply

Answer 10

nbar

Level 5

7,019 points

Jan 10, 2014 12:37 PM in response to Warmbeat

I reproduced the problem on 3brand new models. Yes, three. I reproduced it twice on completely clean Mavericks installations, with no user data or third party software. After the third model, I went back again to the apple store and reproduced it in the store for them using an mp4 file at the genius bar and one of their Apple TV + external monitor (in the same way I reproduced it everytime at home). I asked to speak to the manager. He exchanged the machine with the higher end configuration (2.6GHz, 1 TB flash). With this configuration, I haven't had a single kernel panic or issue. I'm convinced it has something to do with the 2.3 GHz model + a driver in Mavericks which needs to be tweaked for it. Engineering has subsequently gathered all the machines I returned.

PS: Thanks to Grant Bennet-Alder for all his help with my issue.

See past posts:

Macbook Pro 15'' Late 2013 Kernel Panics

Re: GPU Panic MBP 15'' Late 2013

All in all, I was extremely dissapointed with the model, but extremely impressed with Apple's support, which is and always has been the best.

Reply

Answer 11

Warmbeat Author

Level 1

0 points

Jan 10, 2014 4:29 PM in response to nbar

Thanks nbar for getting back to me.

Feeling slightly disappointed.

I've read your previous forum posts...would it be possible for you to post here a step by step guide to reproduce the kernel panic? (AirPlay method?)

My crash is triggered whilst using photoshop cc with a document open (72dpi web page I'm designing). Usually I skype somebody (Photoshop is in the background at this point) and during the call after about 10 minutes the machine crashes.

If you post a step by step guide I can confirm if it really is a problem (or the same problem) with the 2.3ghz model.

Reply

Answer 12

nbar

Level 5

7,019 points

Jan 10, 2014 4:41 PM in response to Warmbeat

The problem isn't limited to airplay, but easily reproducible.

1) Play an mp4 file in quicktime

2) connect to airplay

3) toggle between fullscreen and normal (sometimes it happens without toggling, just entering fullscreen)

4) Kernel panic

Reply

Answer 13

Warmbeat Author

Level 1

0 points

Jan 12, 2014 2:40 PM in response to nbar

@nbar - thanks for posting the step guide.

I can't seem to reproduce the crash following your steps above. All seems very stable.

Back to the drawing board!

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Answer 14

nbar

Level 5

7,019 points

Jan 12, 2014 2:45 PM in response to Warmbeat

I can't seem to reproduce the crash following your steps above. All seems very stable.

That's a good thing. Did you experience any lag when mirroring your display over airplay?

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Answer 15

Warmbeat Author

Level 1

0 points

Jan 12, 2014 2:49 PM in response to nbar

> Did you experience any lag when mirroring your display over airplay?

Don't get me started on this! I've posted on these forums before about airplay lag from my new laptop compared to an iphone or ipad! I now use the Beamer app for streaming video to Apple TV. Seems to do a better job.

Out of interest, did you have an external monitor plugged in when you reproduced the crashes? Also, did you reproduce the crashes prior to the MBPr firmware update?

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