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Level 1

0 points

Macbook Pro Late 2013 Photoshop CC Kernel Panics

I have a Macbook Pro 15" late 2013 / 2.3ghz / 16gb RAM / 500gb HD / OSX 10.9.1 /

When using Photoshop CC 14.1.2 I get regular system crashes (the grey screen of death - which reboots your mac).

Usually these crashes happen when i'm not even doing anything, like taking a phone call. I've had at least 3 in the last week.

Crash logs:

===

Backtrace (CPU 2), Frame : Return Address

0xffffff81f4ef35c0 : 0xffffff800a222f69

0xffffff81f4ef3640 : 0xffffff800a2db94e

0xffffff81f4ef3810 : 0xffffff800a2f2dc6

0xffffff81f4ef3830 : 0xffffff7f8bc58855

0xffffff81f4ef3980 : 0xffffff7f8bc5de3f

0xffffff81f4ef39b0 : 0xffffff7f8bc5dd73

0xffffff81f4ef39d0 : 0xffffff7f8bc5d60b

0xffffff81f4ef3a10 : 0xffffff7f8bbe470e

0xffffff81f4ef3a40 : 0xffffff7f8bbf0061

0xffffff81f4ef3aa0 : 0xffffff7f8bc5dfe0

0xffffff81f4ef3ae0 : 0xffffff7f8bbe2d35

0xffffff81f4ef3b70 : 0xffffff800a6cc61a

0xffffff81f4ef3b90 : 0xffffff800a6cd17e

0xffffff81f4ef3bf0 : 0xffffff800a6cabcf

0xffffff81f4ef3d40 : 0xffffff800a2b6088

0xffffff81f4ef3e50 : 0xffffff800a226bb1

0xffffff81f4ef3e80 : 0xffffff800a2139b5

0xffffff81f4ef3ef0 : 0xffffff800a21e003

0xffffff81f4ef3f70 : 0xffffff800a2c92ad

0xffffff81f4ef3fb0 : 0xffffff800a2f35e6

Kernel Extensions in backtrace:

com.apple.iokit.IOAcceleratorFamily(98.9)[60FCBADD-27EE-349C-AC29-C758C944A2AE] @0xffffff7f8bbd9000->0xffffff7f8bc31fff

dependency: com.apple.iokit.IOPCIFamily(2.8)[D7DDC654-8A3E-33FC-B5ED-E756535EBD4D]@0xffffff 7f8a8b9000

dependency: com.apple.iokit.IOGraphicsFamily(2.4)[C193403C-110B-31D6-857E-5AFDB7868294]@0xf fffff7f8ab55000

com.apple.GeForce(8.2)[4E4E1748-D844-3F2D-A5A9-F8DE02FEF612]@0xffffff7f8bc3e000 ->0xffffff7f8bcccfff

dependency: com.apple.iokit.IOAcceleratorFamily(98.9)[60FCBADD-27EE-349C-AC29-C758C944A2AE] @0xffffff7f8bbd9000

dependency: com.apple.iokit.IOPCIFamily(2.8)[D7DDC654-8A3E-33FC-B5ED-E756535EBD4D]@0xffffff 7f8a8b9000

dependency: com.apple.iokit.IONDRVSupport(2.4)[C9FBF180-588F-371D-AF49-DE0F99DF1E0F]@0xffff ff7f8ab98000

dependency: com.apple.nvidia.driver.NVDAResman(8.2.0)[D1B3237C-DD98-36BC-9BE6-3D789DF3798F] @0xffffff7f8aba8000

dependency: com.apple.iokit.IOGraphicsFamily(2.4)[C193403C-110B-31D6-857E-5AFDB7868294]@0xf fffff7f8ab55000

BSD process name corresponding to current thread: com.apple.WebKit

===

Backtrace (CPU 6), Frame : Return Address

0xffffff81ee0e3750 : 0xffffff8008022f69

0xffffff81ee0e37d0 : 0xffffff80080db94e

0xffffff81ee0e39a0 : 0xffffff80080f2dc6

0xffffff81ee0e39c0 : 0xffffff8007f0e058

0xffffff81ee0e3b00 : 0xffffff7f899f6f06

0xffffff81ee0e3b50 : 0xffffff7f899f764e

0xffffff81ee0e3b90 : 0xffffff80084cd01d

0xffffff81ee0e3bf0 : 0xffffff80084cabcf

0xffffff81ee0e3d40 : 0xffffff80080b6088

0xffffff81ee0e3e50 : 0xffffff8008026bb1

0xffffff81ee0e3e80 : 0xffffff80080139b5

0xffffff81ee0e3ef0 : 0xffffff800801e003

0xffffff81ee0e3f70 : 0xffffff80080c92ad

0xffffff81ee0e3fb0 : 0xffffff80080f35e6

Kernel Extensions in backtrace:

com.apple.iokit.IOAcceleratorFamily(98.9)[60FCBADD-27EE-349C-AC29-C758C944A2AE] @0xffffff7f899d9000->0xffffff7f89a31fff

dependency: com.apple.iokit.IOPCIFamily(2.8)[D7DDC654-8A3E-33FC-B5ED-E756535EBD4D]@0xffffff 7f886b9000

dependency: com.apple.iokit.IOGraphicsFamily(2.4)[C193403C-110B-31D6-857E-5AFDB7868294]@0xf fffff7f88955000

BSD process name corresponding to current thread: Adobe Photoshop

Backtrace (CPU 2), Frame : Return Address

0xffffff81ee4f35c0 : 0xffffff8008822f69

0xffffff81ee4f3640 : 0xffffff80088db94e

0xffffff81ee4f3810 : 0xffffff80088f2dc6

0xffffff81ee4f3830 : 0xffffff7f8a258855

0xffffff81ee4f3980 : 0xffffff7f8a25de3f

0xffffff81ee4f39b0 : 0xffffff7f8a25dd73

0xffffff81ee4f39d0 : 0xffffff7f8a25d60b

0xffffff81ee4f3a10 : 0xffffff7f8a1e470e

0xffffff81ee4f3a40 : 0xffffff7f8a1f0061

0xffffff81ee4f3aa0 : 0xffffff7f8a25dfe0

0xffffff81ee4f3ae0 : 0xffffff7f8a1e2d35

0xffffff81ee4f3b70 : 0xffffff8008ccc61a

0xffffff81ee4f3b90 : 0xffffff8008ccd17e

0xffffff81ee4f3bf0 : 0xffffff8008ccabcf

0xffffff81ee4f3d40 : 0xffffff80088b6088

0xffffff81ee4f3e50 : 0xffffff8008826bb1

0xffffff81ee4f3e80 : 0xffffff80088139b5

0xffffff81ee4f3ef0 : 0xffffff800881e003

0xffffff81ee4f3f70 : 0xffffff80088c92ad

0xffffff81ee4f3fb0 : 0xffffff80088f35e6

Kernel Extensions in backtrace:

com.apple.iokit.IOAcceleratorFamily(98.9)[60FCBADD-27EE-349C-AC29-C758C944A2AE] @0xffffff7f8a1d9000->0xffffff7f8a231fff

dependency: com.apple.iokit.IOPCIFamily(2.8)[D7DDC654-8A3E-33FC-B5ED-E756535EBD4D]@0xffffff 7f88eb9000

dependency: com.apple.iokit.IOGraphicsFamily(2.4)[C193403C-110B-31D6-857E-5AFDB7868294]@0xf fffff7f89155000

com.apple.GeForce(8.2)[4E4E1748-D844-3F2D-A5A9-F8DE02FEF612]@0xffffff7f8a23e000 ->0xffffff7f8a2ccfff

dependency: com.apple.iokit.IOAcceleratorFamily(98.9)[60FCBADD-27EE-349C-AC29-C758C944A2AE] @0xffffff7f8a1d9000

dependency: com.apple.iokit.IOPCIFamily(2.8)[D7DDC654-8A3E-33FC-B5ED-E756535EBD4D]@0xffffff 7f88eb9000

dependency: com.apple.iokit.IONDRVSupport(2.4)[C9FBF180-588F-371D-AF49-DE0F99DF1E0F]@0xffff ff7f89198000

dependency: com.apple.nvidia.driver.NVDAResman(8.2.0)[D1B3237C-DD98-36BC-9BE6-3D789DF3798F] @0xffffff7f891a8000

dependency: com.apple.iokit.IOGraphicsFamily(2.4)[C193403C-110B-31D6-857E-5AFDB7868294]@0xf fffff7f89155000

BSD process name corresponding to current thread: Adobe Photoshop

===

Backtrace (CPU 6), Frame : Return Address

0xffffff81fb1d3750 : 0xffffff8011422f69

0xffffff81fb1d37d0 : 0xffffff80114db94e

0xffffff81fb1d39a0 : 0xffffff80114f2dc6

0xffffff81fb1d39c0 : 0xffffff801130e058

0xffffff81fb1d3b00 : 0xffffff7f92df6f06

0xffffff81fb1d3b50 : 0xffffff7f92df764e

0xffffff81fb1d3b90 : 0xffffff80118cd01d

0xffffff81fb1d3bf0 : 0xffffff80118cabcf

0xffffff81fb1d3d40 : 0xffffff80114b6088

0xffffff81fb1d3e50 : 0xffffff8011426bb1

0xffffff81fb1d3e80 : 0xffffff80114139b5

0xffffff81fb1d3ef0 : 0xffffff801141e003

0xffffff81fb1d3f70 : 0xffffff80114c92ad

0xffffff81fb1d3fb0 : 0xffffff80114f35e6

Kernel Extensions in backtrace:

com.apple.iokit.IOAcceleratorFamily(98.9)[60FCBADD-27EE-349C-AC29-C758C944A2AE] @0xffffff7f92dd9000->0xffffff7f92e31fff

dependency: com.apple.iokit.IOPCIFamily(2.8)[D7DDC654-8A3E-33FC-B5ED-E756535EBD4D]@0xffffff 7f91ab9000

dependency: com.apple.iokit.IOGraphicsFamily(2.4)[C193403C-110B-31D6-857E-5AFDB7868294]@0xf fffff7f91d55000

BSD process name corresponding to current thread: Adobe Photoshop

===

Consistent pattern here is something todo with the graphics.

Can anybody help me trouble shoot the problem?

MacBook Pro (Retina, 15-inch, Late 2013), OS X Mavericks (10.9.1)

Posted on Jan 10, 2014 4:06 AM

68 replies

pips1971

Level 1

15 points

Jul 10, 2014 5:15 AM in response to clintonfrombirmingham

i think it was this one not sure

i have had kennel panics on before with out clean my mac2 on my System

vlc had and kennel panics

nbar

Level 5

7,019 points

Jul 10, 2014 2:24 PM in response to jeremys1

UPDATE: Happening to me [again now] on the 2.6 GHz model. Running 10.9.4. Same backtrace, reproducible under certain conditions. No third party kernel extensions. Always related to IOAcceleratorFamily bundle of drivers.

Kernel Extensions in backtrace:

com.apple.iokit.IOAcceleratorFamily(98.22)[BEFBB731-E445-3C05-AE76-B3E1AF872601 ]@0xffffff7f993fa000->0xffffff7f99452fff

dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7f980be000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f9835b000

com.apple.GeForce(8.2.6)[F5E7BB12-1E77-3DAF-80F1-4A0479DE7B2B]@0xffffff7f9945f0 00->0xffffff7f994edfff

dependency: com.apple.iokit.IOAcceleratorFamily(98.22)[BEFBB731-E445-3C05-AE76-B3E1AF872601 ]@0xffffff7f993fa000

dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7f980be000

dependency: com.apple.iokit.IONDRVSupport(2.4.1)[D41125CE-69BD-32E7-9B1D-4E83431662DD]@0xff ffff7f9839e000

dependency: com.apple.nvidia.driver.NVDAResman(8.2.6)[6DAE3128-DB93-3F93-858C-F46ADE1368A2] @0xffffff7f983b4000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f9835b000

Jul 10, 2014 2:31 PM in response to nbar

nbar,

Without going way back in this thread - which model MacBook Pro do you have? Are you, too, only having problems with Photoshop CC or have you already upgrade to PS CC 2014?

You're certainly having a problem with your graphics card. Just need to know what your circumstances are currently.

Clinton

nbar

Level 5

7,019 points

Jul 10, 2014 2:46 PM in response to clintonfrombirmingham

Hi Clinton,

Long time no talk - hope all is well 😎

Here's my original response . Now I am on my fourth machine. The previous three were the same model (2.3 Ghz quad-core i7 with NVIDIA GeForce GT 750M). The current machine is the highest end model: (2.6 Ghz quad-core i7 with NVIDIA GeForce GT 750M, 16 GB RAM, 1 TB SSD). I am not running CC - I had problems with PS5, but it wasn't only Adobe software. It was mostly, actually, native OS X applications. Panics occurred resizing and auto-correcting images in Preview, for example (these were the circumstances of the latest panic, which I just posted the backtrace from). I'm convinced this is not a hardware problem (like I said, I'm on my fourth machine - no third party kexts, etc. - more details in my original response). Cheers.

Jul 10, 2014 3:24 PM in response to nbar

nbar,

It's been a while!

Is there any common third-party software that you might have installed on all machines? I don't know that Preview uses the discrete NVIDIA card or not; if not, I still think that third-party extensions, kexts, etc. MIGHT be the real culprit.

You can run EtreCheck but there's no need to post everything - just copy and paste the extensions, etc., that are loaded at start-up. (you'll need to do some text wrangling - paste the entire EtreCheck in a TextEdit doc, for example, and the copy and paste the pertinent info from the report.

Call back,

Clinton

nbar

Level 5

7,019 points

Jul 11, 2014 12:46 AM in response to clintonfrombirmingham

Clinton,

It's already been done. I reproduced the problem, on my third model, on a cleanly wiped machine (literally, nothing outside of OS X on it) in my local Apple Store using their ATV and Airplay. That's what prompted the store manager to exchange it with the highest end model without having to pay above the 2.3 GHz cost 😎.

See this post of mine for further details on my original troubleshooting leading up to the exchange for the higher end. Cheers.

foxx1337

Level 1

5 points

Oct 16, 2014 6:16 AM in response to Warmbeat

The crashes still happening on my MBP Retina 15" (2 GHz, late 2013, only Intel Iris Pro 5200). Still related to Video Decode Acceleration.

foxx1337

Level 1

5 points

Oct 17, 2014 8:20 AM in response to foxx1337

Ok. Apparently the video subsystem is more stable under Os X 10.10. I will come back with crash logs if I ever get any again.

Macbook Pro Late 2013 Photoshop CC Kernel Panics