Macbook Pro Late 2013 Photoshop CC Kernel Panics

Some type of h264 content being (hardware) decoded is involved in all my crashes. VLC + Chrome, VLC + mplayer, VLC + mpv, mpv + Chrome, etc.

I will come back with details as I discover more about the issue. I guess the Apple store will simply throw a new laptop at me when I go to them. I'll see.

Took a colleague's laptop. From the same batch as mine. Installed virtualenv, VLC, livestreamer. Launched a twitch stream with VLC and got this as soon as I moved the VLC window a bit:

Anonymous UUID: 57FDF12E-0237-82A6-00FD-AEA2262C5D86

Fri Feb 28 14:08:32 2014

panic(cpu 0 caller 0xffffff800aadb94e): Kernel trap at 0xffffff800aaa2f09, type 13=general protection, registers:

CR0: 0x000000008001003b, CR2: 0x0000000114bb3000, CR3: 0x000000000d12e000, CR4: 0x00000000001606e0

RAX: 0x0000000000000001, RBX: 0xff000000ff000000, RCX: 0xffffff802e1566d0, RDX: 0x0000000000000821

RSP: 0xffffff81dc3fbab0, RBP: 0xffffff81dc3fbae0, RSI: 0x000000001dbbc651, RDI: 0xffffff801072f188

R8: 0x0000000000000001, R9: 0x00000000cccccccd, R10: 0xffffff81dc3fbd90, R11: 0xffffffffffffffff

R12: 0xffffff801072f188, R13: 0xffffff800e5f7000, R14: 0x0000000000dfd000, R15: 0xffffff803ff25540

RFL: 0x0000000000010286, RIP: 0xffffff800aaa2f09, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000114bb3000, Error code: 0x0000000000000000, Fault CPU: 0x0

Backtrace (CPU 0), Frame : Return Address

0xffffff81cc011c50 : 0xffffff800aa22f69

0xffffff81cc011cd0 : 0xffffff800aadb94e

0xffffff81cc011ea0 : 0xffffff800aaf2dc6

0xffffff81cc011ec0 : 0xffffff800aaa2f09

0xffffff81dc3fbae0 : 0xffffff800aa9d236

0xffffff81dc3fbe00 : 0xffffff800aa9e515

0xffffff81dc3fbe20 : 0xffffff800aeb9311

0xffffff81dc3fbe60 : 0xffffff7f8c52cfa2

0xffffff81dc3fbe80 : 0xffffff7f8c553f98

0xffffff81dc3fbed0 : 0xffffff7f8c5519fa

0xffffff81dc3fbef0 : 0xffffff800aead3c0

0xffffff81dc3fbf30 : 0xffffff800aeabe62

0xffffff81dc3fbf80 : 0xffffff800aeabf37

0xffffff81dc3fbfb0 : 0xffffff800aad6b37

Kernel Extensions in backtrace:

com.apple.iokit.IOAcceleratorFamily2(98.9)[5D0EFFAC-FCC9-359B-9999-D92D122F3F50 ]@0xffffff7f8c52b000->0xffffff7f8c58ffff

dependency: com.apple.iokit.IOPCIFamily(2.8)[D7DDC654-8A3E-33FC-B5ED-E756535EBD4D]@0xffffff 7f8b0b9000

dependency: com.apple.iokit.IOGraphicsFamily(2.4)[C193403C-110B-31D6-857E-5AFDB7868294]@0xf fffff7f8b910000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

13B3116

Kernel version:

Darwin Kernel Version 13.0.2: Sun Sep 29 19:38:57 PDT 2013; root:xnu-2422.75.4~1/RELEASE_X86_64

Kernel UUID: C51C3998-66EA-3C1B-A46E-90943DA76DF4

Kernel slide: 0x000000000a800000

Kernel text base: 0xffffff800aa00000

System model name: MacBookPro11,2 (Mac-3CBD00234E554E41)

System uptime in nanoseconds: 1791897148674775

last loaded kext at 1789902945896525: com.apple.driver.AppleMikeyHIDDriver 124 (addr 0xffffff7f8cb3a000, size 20480)

last unloaded kext at 1787975914695800: com.apple.driver.AppleMikeyHIDDriver 124 (addr 0xffffff7f8cb3a000, size 12288)

loaded kexts:

com.squirrels.airparrot.framebuffer 3

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.filesystems.afpfs 11.0

com.apple.nke.asp-tcp 8.0.0

com.apple.filesystems.smbfs 2.0.0

com.apple.driver.AudioAUUC 1.60

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.2.1f2

com.apple.driver.AppleHDA 2.5.8fc1

com.apple.driver.AGPM 100.14.14

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.ApplePlatformEnabler 2.0.9d1

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.driver.AppleCameraInterface 4.20.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.1f2

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.AppleIntelHD5000Graphics 8.2.0

com.apple.driver.AppleIntelFramebufferAzul 8.2.0

com.apple.driver.AppleThunderboltIP 1.0.10

com.apple.driver.AppleBacklight 170.3.5

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.AppleUSBCardReader 3.4.0

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.AppleUSBHub 660.4.0

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.4.5

com.apple.driver.AppleAHCIPort 2.9.5

com.apple.driver.AirPort.Brcm4360 821.21.49

com.apple.driver.AppleUSBXHCI 660.4.2

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.0

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.security.SecureRemotePassword 1.0

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.driver.DspFuncLib 2.5.8fc1

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAudioFamily 1.9.4fc11

com.apple.kext.OSvKernDSPLib 1.14

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.1f2

com.apple.iokit.IOBluetoothFamily 4.2.1f2

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMC 3.1.6d1

com.apple.driver.IOPlatformPluginFamily 5.7.0d1

com.apple.driver.AppleHDAController 2.5.8fc1

com.apple.iokit.IOHDAFamily 2.5.8fc1

com.apple.iokit.IOSurface 91

com.apple.AppleGraphicsDeviceControl 3.4.28

com.apple.iokit.IOAcceleratorFamily2 98.9

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IONDRVSupport 2.4

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.iokit.IOGraphicsFamily 2.4

com.apple.driver.AppleUSBMultitouch 240.9

com.apple.iokit.IOUSBHIDDriver 660.4.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.5

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.5

com.apple.driver.AppleThunderboltDPInAdapter 3.1.2

com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.2

com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.3

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 656.4.1

com.apple.iokit.IOUSBUserClient 660.4.2

com.apple.iokit.IOAHCIFamily 2.6.0

com.apple.driver.AppleThunderboltNHI 1.9.8

com.apple.iokit.IOThunderboltFamily 3.2.3

com.apple.iokit.IO80211Family 600.34

com.apple.driver.mDNSOffloadUserClient 1.0.1b4

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOUSBFamily 660.4.2

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.10

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 23

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.8

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: MacBookPro11,2, BootROM MBP112.0138.B02, 4 processors, Intel Core i7, 2 GHz, 16 GB, SMC 2.18f6

Graphics: Intel Iris Pro, Intel Iris Pro, Built-In, 1024 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (6.30.223.154.49)

Bluetooth: Version 4.2.1f2 12982, 3 services, 15 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM0256F, 251 GB

USB Device: Internal Memory Card Reader

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB OPTICAL MOUSE

USB Device: iPhone

Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

I guess I could go to the Apple store and make them change my laptop a couple of thousand times on warranty. Maybe that will make them pay attention to this (quite probably) software issue.

We don't have any Built-in escalation mechanism here on the discussion forums, so if you can ask Apple to look at this through genius Bar or phone support (or Education support or National Accounts if you are plugged into those) it will get noticed faster and resolved faster.

I too have been having Kernel Panics. (Just found this thread after posting my own).

I too have the Intel Iris Pro graphics card on a Late 2013 MacBook Pro, and have noticed crashing when playing video and more recently using a weather app (Living Earth) which does have 3D and a lot of animation (spinning globe, etc..)

Here's my discussion.

I've posted one Panic Report but I think there may be a few others. Just say if you want me to post any others if it will help.

Happy to hear I am not alone,

VLC + airplay on a brand new ultimate MBP 15' (2.6 i7, 16GB ram, 1TB flash) = kernel panic restart....even if you have stopped watching and closed the apps

something related with decoding and screen display ... almost sure this is a soft / firmware issue.

Thanks you Apple for fixing this in the next updates.

My laptop is in the Apple Store for the second time

KP

I will demand A new one if not fixed

I would say it's the driver for the Intel h264 decoder plus VDA, indeed. I disabled VDA in VLC, let's see how this goes... (VLC - settings - input codecs - hardware acceleration on "default" instead of "VDA")

Thanks you Apple for fixing this in the next updates.

Reporting it here is not sufficient to get them working on it. Apple makes no promise to read these postings, and NEVER responds here (unless a post goes completly un-answered for days).

You can help "hold their feet to the fire" by pursuing your complaints through the Genius Bar or Apple Telephone Support (or other avenues such as National Accounts of Education Accounts or Developer Tech Support if you have access to them).

I upgraded VLC from 2.1.3 to 2.1.4 and reset the PRAM. In the changes between 2.1.3 and 2.1.4 you can read : "* Fix hardware acceleration memleaks". So far everything is going fine, even when I switch the screens sizes, (airplay to apple cinema display and then back to MBP Retina display)... With full GPU Usage with multiple games/quicktime movie/moving and resizing screens...) The theory of the failure of the Intel acceleration seems correct....no kernel panic after 3 hours of playing with all parameters....

Incredible they have left such a buggy firmware somewhere...Are we back to WIndows 95' with their VGA drivers and BSOD after so many years on Mac OS????

I truly hope this is my last kernel panic on my MBP (not the cheapest one..)

Thanks koalablack! I think you may have saved me a trip to Apple with kernel panic log files in hand.

I bought a new MBP Retina at Christmas time and was experiencing the kernel panics with VLC as well for some time. Upgraded to 2.1.4 without resetting the PRAM after reading your post and things seem to be working solidly for me now.

I highly doubted it was a hardware problem all along because I have been using the GPU heavily with some CUDA-enabled programs and never had a problem. Anyway, thanks so much!

This is happening to me and I have the 2.6 😟

i just got new macbook pro retna as a replacement so i did each app one at a time 2 day apart

flash player ok

firefox ok

so i download Skype and clean my mac 2

2 days later kneel panic

so can someone tell what caused it thanks

Anonymous UUID: DDB80751-9C79-8C8A-A367-93BD66D18BD8

Wed Jul 9 11:45:09 2014

panic(cpu 2 caller 0xffffff8000a54c66): "a freed zone element has been modified: expected 0 but found 0, bits changed 0, at offset 24 of 32 in zone: kalloc.32"@/SourceCache/xnu/xnu-2422.110.17/osfmk/kern/zalloc.c:461

Backtrace (CPU 2), Frame : Return Address

0xffffff81ff4cb710 : 0xffffff8000a22f79

0xffffff81ff4cb790 : 0xffffff8000a54c66

0xffffff81ff4cb7d0 : 0xffffff8000a5273d

0xffffff81ff4cb830 : 0xffffff8000a51dc9

0xffffff81ff4cb930 : 0xffffff8000a2aa3f

0xffffff81ff4cb960 : 0xffffff8000e4e7dd

0xffffff81ff4cb990 : 0xffffff8000e65767

0xffffff81ff4cb9c0 : 0xffffff8000e63cf3

0xffffff81ff4cba10 : 0xffffff8000e65a67

0xffffff81ff4cba50 : 0xffffff8000e5268c

0xffffff81ff4cba90 : 0xffffff8000e5268c

0xffffff81ff4cbad0 : 0xffffff7f81c670c3

0xffffff81ff4cbb30 : 0xffffff7f81c65f69

0xffffff81ff4cbb90 : 0xffffff8000ed03cd

0xffffff81ff4cbbf0 : 0xffffff8000ecdf7f

0xffffff81ff4cbd40 : 0xffffff8000ab6998

0xffffff81ff4cbe50 : 0xffffff8000a26bc1

0xffffff81ff4cbe80 : 0xffffff8000a139c5

0xffffff81ff4cbef0 : 0xffffff8000a1e013

0xffffff81ff4cbf70 : 0xffffff8000ac9b8d

0xffffff81ff4cbfb0 : 0xffffff8000af3f66

Kernel Extensions in backtrace:

com.apple.iokit.IOSurface(91.1)[5E4EA3A2-5AB6-3577-B32D-EF5717A0EF5B]@0xffffff7 f81c5f000->0xffffff7f81c71fff

BSD process name corresponding to current thread: plugin-container

Mac OS version:

13E28

Kernel version:

Darwin Kernel Version 13.3.0: Tue Jun 3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64

Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8

Kernel slide: 0x0000000000800000

Kernel text base: 0xffffff8000a00000

System model name: MacBookPro11,3 (Mac-2BD1B31983FE1663)

System uptime in nanoseconds: 18999266884305

last loaded kext at 13669225256223: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f83015000, size 49152)

last unloaded kext at 13788486386093: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f83015000, size 32768)

loaded kexts:

com.apple.filesystems.smbfs 2.0.2

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.2.6f1

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AppleGraphicsDevicePolicy 3.6.22

com.apple.driver.ApplePlatformEnabler 2.0.9d6

com.apple.driver.AGPM 100.14.28

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleHDA 2.6.3f4

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.GeForce 8.2.6

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.driver.AppleIntelHD5000Graphics 8.2.8

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.6f1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleThunderboltIP 1.1.2

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.driver.AppleMuxControl 3.6.22

com.apple.driver.AppleCameraInterface 4.26.0

com.apple.driver.AppleMCCSControl 1.2.5

com.apple.driver.AppleIntelFramebufferAzul 8.2.8

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBCardReader 3.4.1

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.AppleUSBHub 683.4.0

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.6.0

com.apple.driver.AppleAHCIPort 3.0.5

com.apple.driver.AirPort.Brcm4360 842.21.65

com.apple.driver.AppleUSBXHCI 683.4.0

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.driver.DspFuncLib 2.6.3f4

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAudioFamily 1.9.7fc2

com.apple.kext.OSvKernDSPLib 1.14

com.apple.iokit.IOAcceleratorFamily 98.22

com.apple.nvidia.driver.NVDAGK100Hal 8.2.6

com.apple.nvidia.driver.NVDAResman 8.2.6

com.apple.iokit.IOSurface 91.1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.6f1

com.apple.iokit.IOBluetoothFamily 4.2.6f1

com.apple.driver.AppleHDAController 2.6.3f4

com.apple.iokit.IOHDAFamily 2.6.3f4

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleGraphicsControl 3.6.22

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMC 3.1.8

com.apple.driver.IOPlatformPluginFamily 5.7.1d6

com.apple.driver.AppleSMBusController 1.0.12d1

com.apple.AppleGraphicsDeviceControl 3.6.22

com.apple.iokit.IOAcceleratorFamily2 98.22

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6

com.apple.driver.AppleUSBMultitouch 240.9

com.apple.iokit.IOUSBHIDDriver 660.4.0

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 656.4.1

com.apple.driver.AppleThunderboltDPInAdapter 3.1.7

com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7

com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5

com.apple.iokit.IOUSBUserClient 660.4.2

com.apple.iokit.IOAHCIFamily 2.6.5

com.apple.driver.AppleThunderboltNHI 2.0.1

com.apple.iokit.IOThunderboltFamily 3.3.1

com.apple.iokit.IO80211Family 640.36

com.apple.driver.mDNSOffloadUserClient 1.0.1b5

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOUSBFamily 683.4.0

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.11.1

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 23

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.pthread 1

Model: MacBookPro11,3, BootROM MBP112.0138.B07, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.19f7

Graphics: Intel Iris Pro, Intel Iris Pro, Built-In

Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (6.30.223.154.65)

Bluetooth: Version 4.2.6f1 14216, 3 services, 23 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM1024F, 1 TB

USB Device: Internal Memory Card Reader

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

Why did you install Clean My Mac 2? See -> The Myth of the Dirty Mac from The Safe Mac.

CMM2 inevitably leads to system corruption... have you actually run it?

If you have run it, you may have to reinstall your system software. And you definitely need to uninstall CMM2 according to the developer's instructions.

Clinton

Thanks for the reply Clinton I am glad i had a Time Machine backup

so what about VLC player because I think that is the same

I have not yet downloaded it as I am testing my backup

ps. yes i did run it

pips1971,

VLC should be just fine - do you know which options you chose when you ran CMM2?

Clinton