You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Hogrider03 Author

Level 1

8 points

Compressor 4.1.1 fails to Cancel a batch process

I sent a bacth of 6 files from FCP X 10.1.1 to Compressor using a Custom Setting to transcode Apple ProRes 422 1920 x 1080 to x264 640 x 480. The first file failed showing "FAILED: 3x crash service down" in the status column. I attempted to cancel the entire group of files and today, after nearly 24 hours, the status of the projects remains "Canceling". I've run through the normal troubleshooting, but nothing seems to work. (ie. restarting the computer, restting permissions, etc.)

Grateful for any advise!

MacBook Pro, OS X Mavericks (10.9.2)

Posted on Feb 28, 2014 9:55 AM

Top-ranking reply

AnonimaKontonWTF

Level 1

100 points

Posted on Feb 28, 2014 9:42 PM

I assume Compressor > Preferences > Advanced > Reset Queue (cancel jobs) isn't working? I have found a couple of ways to canel stubborn batches. Easiest way would be to remove ~/Library/Application Support/Compressor/Storage and ~/Library/Application Support/Compressor/History, then restart.

If you want to preserve your history and settings, like most people, you can delete ~/Library/Application Support/Compressor/Storage, then go into ~/Library/Application Support/Compressor/History and delete the one that is giving you the problem. Most likely the last one. Then you can either restart or kill all Compressor processes (ex: "for pid in `ps -ax | grep -i compressor | awk '{print $1}'`; do kill -9 $pid; done"). If you dont know how to use terminal, just restart. As always YMMV, but either method should work.

View in context

32 replies

Jun 6, 2014 8:33 AM in response to EricNelson

HI Eric, glad the advice on these forums is a help. Would you mark or refer specifically to the particular post that was a help so others can make reference to it.

Thanks mate

Warwick

Hong Kong

Jun 6, 2014 4:30 PM in response to Warwick Teale

Hi Warwick,

My thanks were in reply to your answer to the OP's question. I also "liked" it. Is that sufficient?

BTW, I had a recent situation where Compressor crashed after burning a blu-ray. Cleaning out the two Compressor/Storage/* locations plus /var/spool didn't do it. I also had to clear the most recent entry out of Compressor/History.

Nevertheless, you've put me on the track & saved the day.

Eric

Colorado

Compressor 4.1.1 fails to Cancel a batch process