Compressor 4.1.1 fails to Cancel a batch process

I sent a bacth of 6 files from FCP X 10.1.1 to Compressor using a Custom Setting to transcode Apple ProRes 422 1920 x 1080 to x264 640 x 480. The first file failed showing "FAILED: 3x crash service down" in the status column. I attempted to cancel the entire group of files and today, after nearly 24 hours, the status of the projects remains "Canceling". I've run through the normal troubleshooting, but nothing seems to work. (ie. restarting the computer, restting permissions, etc.)

Grateful for any advise!

MacBook Pro, OS X Mavericks (10.9.2)

Posted on Feb 28, 2014 9:55 AM

32 replies

Jun 6, 2014 8:33 AM in response to EricNelson

HI Eric, glad the advice on these forums is a help. Would you mark or refer specifically to the particular post that was a help so others can make reference to it.

Thanks mate

Warwick

Hong Kong

Jun 6, 2014 4:30 PM in response to Warwick Teale

Hi Warwick,

My thanks were in reply to your answer to the OP's question. I also "liked" it. Is that sufficient?

BTW, I had a recent situation where Compressor crashed after burning a blu-ray. Cleaning out the two Compressor/Storage/* locations plus /var/spool didn't do it. I also had to clear the most recent entry out of Compressor/History.

Nevertheless, you've put me on the track & saved the day.

Eric

Colorado

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Compressor 4.1.1 fails to Cancel a batch process