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Level 1

0 points

iPad won't restart after repeated Recovery/restore

My iPad2 suddenly died - I assumed it was a dead battery, so charged it overnight.

Now it won't switch on. I have tried all the suggestions I can find on the forums.

Restart with on/off key and home key together - just get black screen and Apple logo.

iTunes won't recognise the iPad - I get an error "iTunes Could not connect to this iPhone, an Unknown error occured 0xE8000084" - there is no help for this error code, and why does it say iPhone when this is an iPad??

While iTunes is running, the iPad seems to switch repeatedly between all black screen and black with Apple logo - but never switches on properly, and is never fully recognised by iTunes - error as above.

I've checked that iTunes is up to date, Apple Mobile Device is running, and the driver is up to date.

I have put the iPad into recovery mode and used iTunes to restore it (4 times over now) but each time it seems to complete OK, but then when I get the message to "leave the iPad connected, it will appear in iTunes when it restarts" it never does appear - all I get is the repeated on and off (bong bing .... bing bong) as the logo appears and disappears on the iPad, and the error message above appears.

I have tried a different cable, a different USB port on my PC, I've tried rebooting the PC, I've repeated the recovery/restore process 4 or 5 times - and still can't get the iPad to power up or iTunes to recognise it so I can try to restore from back-up.

Has anyone any other suggestions to save my sanity, or do I just throw the b*****y thing away!😠

Thanks, Helen

iPad 2 Wi-Fi + 3G, iOS 7.0.6

Posted on Mar 1, 2014 5:04 AM

Best reply

Diavonex

Level 9

67,217 points

Posted on Mar 1, 2014 5:06 AM

FORCE IPAD INTO RECOVERY MODE

1. Turn off iPad

2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)

3. Plug USB cable into computer's USB port

4. Hold Home button down and plug the other end of cable into docking port.

DO NOT RELEASE BUTTON until you see picture of iTunes and plug

5. Release Home button.

ON COMPUTER

6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.

7. Select "Restore iPad"...

Note:

1. Data will be lost if you do not have backup

2. If you did not do step 4 properly, start all over again.

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22 replies

May 19, 2014 2:32 AM in response to brianfromromulus

Unfortunately the cost of Apple's Out-Of-Warranty Service is more than it would cost me to buy a second hand one.

Purple Helen Author

Level 1

0 points

May 19, 2014 4:18 AM in response to timandovo

Hi timandovo. Sadly no, I didn't find a solution and, like you, I found the cost of out of warranty service was effectively a replacement iPad at about £250 sterling, so definitely not worth while. It seems like Apple have no interest, or no ability, to fix a dodgy product,just chuck it away. -Not very environmentally friendly! I'll stick to my cheap Android phone.

anteujm

Level 1

0 points

Mar 22, 2015 10:23 PM in response to Diavonex

Your a ledgend

LizP2011

Level 1

4 points

Apr 11, 2015 2:16 AM in response to Purple Helen

I Had the same problem and tried all the suggested routes. (Force into recovery mode.. Steps 1-4 in Apple support suggestions n troubleshooting solutions). Update computer to the latest, update ipad to the latest and all. The installation kept stopping midway with the mesage "unable to install" . With sheer persistence i retried and it happened again. Line was stable, so it wasnt that. In the end i tried changing the usb cable and it worked! Sometimes, we expect the problem to be big when it is solved by the silliest overlooked detail. The usb lightning cable is notoriously weak. worth considering.