Norton blocks Apple TV

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Nic I Author

Level 1

2 points

Norton blocks Apple TV

Norton firewall is blocking Apple TV

Apple TV (2nd generation)

Posted on Mar 1, 2014 2:31 PM

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Answer 1

Mar 1, 2014 2:34 PM in response to Nic I

Turn it off

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Answer 2

Rudegar

Level 10

170,814 points

Mar 1, 2014 4:40 PM in response to Nic I

turn it off as stated or discover how to setup nomral firewall not to block the ports required by the appletv

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Answer 3

diesel vdub

Level 7

22,178 points

Mar 1, 2014 5:59 PM in response to Nic I

Contact Symantec for assistance with configuring their product to allow communication with the AppleTV.

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Answer 4

Mar 3, 2014 1:16 PM in response to Nic I

Hello Nic I,

I'm Harry from Norton Support team. May I know the exact version of Norton you use? Does the apple tv work when you disable or turn off the firewall? I'll help you further.

Cheers!

Harry

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Answer 5

Nic I Author

Level 1

2 points

Mar 4, 2014 3:30 PM in response to Nic I

Norton Internet security 21.1.0.18

Also it works when I disable firewall. Was working when I first hooked it up awhile back. Think the update to 2014 caused problem.

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Answer 6

Mar 5, 2014 8:02 AM in response to Nic I

HT 2463 - UDP and TCP Ports & Protocols used by Apple TV

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Answer 7

Mar 5, 2014 8:40 AM in response to Saito_Chikara

Please check if the Apple TV is showing up in the Network Map and make sure that it is set to "Full Trust". You can refer to the following KB article:

https://support.norton.com/sp/en/us/home/current/solutions/v63987985_EndUserProf ile_en_us

Let me know how it goes.

Thanks!

Harry

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Answer 8

cris_res

Level 1

0 points

May 16, 2014 7:20 PM in response to NortonSupport

It just worked for me!

Thank you very much.

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