Itunes 64 bit is installing as 32 bit.

I have uninstalled and reinstalled many many times with 64 bit itunes. It shows in task manager as 32 bit version. Therefore it will not connect to my ipod. Receiving the error message of Ipod is not compatible with this version, need to uninstall and reinstall 64bit version. I have Windows 8.1 & a 5th Gen Ipod touch, everything worked fine til an update at the end of January. HELP Please!? A computer professional spent 12 hrs working on this and it still is not rectified.

iPod touch, iOS 7.0.6, Windows 8.1

Posted on Mar 2, 2014 1:05 PM

11 replies

Mar 2, 2014 3:16 PM in response to Community User

Receiving the error message of Ipod is not compatible with this version, need to uninstall and reinstall 64bit version.


That suggests that your Apple Mobile Device Support has not installed properly.


Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.


Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:


http://www.apple.com/itunes/download/


Download and install the free trial version of WinRAR suitable for your PC (there's a 32-bit Windows version and a 64-bit Windows version):


http://www.rarlab.com/download.htm


Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").


Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.


(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi or AppleMobileDeviceSupport64.msi again.)


Does it install (or uninstall and then reinstall) properly for you? If so, does your device connect without that message now?

Mar 8, 2014 3:39 PM in response to tailspower2001

Not all windows apps. Most are actually 32-bit programs, however 32-bit programs can run on 64-bit processors, hence seeing x86-64 (x86 meansing 32-bit).


iTunes itself it a 32-bit program. However the drivers and background processes it uses are 64-bit (for x64 computers and processes.


Like I was saying earlier, just change the install path from "C:\Program Files (x86)\iTunes" to "C:\Program Files\iTunes" and the issue will fix itself, iTunes will just kind of beleive that it is a 64-bit program and all files will be installed to the correct location

Mar 2, 2014 3:40 PM in response to b noir

Unfortunatley, Itunes won't even install anymore. Constant error before configuration, try reinstalling.


I have WinRAR. Tried doing the instructions above & The Mobile Device Support will not install at all.

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Itunes 64 bit is installing as 32 bit.

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