Macbook Pro (15" early 2011) horizontal lines on screen and not booting...?

Mackintosh_User,

You're having the same problems as discussed in this -> https://discussions.apple.com/thread/4766577?tstart=0 - thread. While a logic board may (or may not) temporarily 'fix' the problem, the best thing that you can do is to have your CPU BGA reballed onto the logic board. Many reballers offer a years warranty on their work and it's the only true 'fix' that I know of.

Read a few of the articles on the thread and see if you've similar symptoms.

Clinton

MacBook Pro (15-inch Late 2011), OS Mavericks 10.9.3, 16GB RAM, 960GB SSD, 27” Apple Thunderbolt Display

I have the same problem. but after a couple of trial i am able to boot my system after that i scan my mac with EtreCheck. Blow is the report for my Mac. Can anybody explain me the cause of this?

here i am submitting my EtireCheck report of my macbook pro late 2011.

Problem description:

Booting trouble grey horizontal lines appear and grey blanc screen

EtreCheck version: 2.1.8 (121)

Report generated 13 March 2015 1:54:23 pm IST

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

MacBook Pro (15-inch, Late 2011) (Technical Specifications)

MacBook Pro - model: MacBookPro8,2

1 2.4 GHz Intel Core i7 CPU: 4-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery Health: Normal - Cycle count 880

Video Information: ℹ️

Intel HD Graphics 3000 - VRAM: 384 MB

Color LCD 1440 x 900

AMD Radeon HD 6770M - VRAM: 1024 MB

System Software: ℹ️

OS X 10.10.2 (14C1510) - Time since boot: 0:47:3

Disk Information: ℹ️

TOSHIBA MK7559GSXF disk0 : (750.16 GB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 748.93 GB (329.41 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 749.30 GB Online

MATSHITADVD-R UJ-8A8

USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Microsoft Microsoft® Nano Transceiver v2.0

Apple Computer, Inc. IR Receiver

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Configuration files: ℹ️

/etc/sysctl.conf - Exists

/etc/hosts - Count: 17

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/Library/Application Support/HASP/kexts

[not loaded] com.aladdin.kext.aksfridge (1.0.2) [Click for support]

/Library/Application Support/Hotspot Shield

[not loaded] com.anchorfree.tun (1.1.1 - SDK 10.8) [Click for support]

/Library/Application Support/Quick Heal

[loaded] com.quickheal.driver.rtsysflt (1.1) [Click for support]

[loaded] com.quickheal.nke.emlprosf (1.0) [Click for support]

[loaded] com.quickheal.nke.websecsf (1.0) [Click for support]

/Library/Application Support/Roxio

[not loaded] com.roxio.TDIXController (2.0) [Click for support]

/Library/Extensions

[loaded] com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]

[loaded] com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]

/Library/Extensions/HuaweiDataCardDriver_10_9.kext/Contents/PlugIns

[not loaded] com.MBB.driver.MBBACMData (5.01.01 - SDK 10.8) [Click for support]

[not loaded] com.MBB.driver.MBBActivateDriver (5.01.00 - SDK 10.8) [Click for support]

[not loaded] com.MBB.driver.MBBEthernetData (5.01.01 - SDK 10.8) [Click for support]

/System/Library/Extensions

[not loaded] com.ZTE.driver.ModemDriverMac (1.0.2d1) [Click for support]

Problem System Launch Agents: ℹ️

[killed] com.apple.coreservices.appleid.authentication.plist

[killed] com.apple.security.cloudkeychainproxy.plist

2 processes killed due to memory pressure

Problem System Launch Daemons: ℹ️

[killed] com.apple.ctkd.plist

[killed] com.apple.findmymac.plist

[killed] com.apple.ifdreader.plist

[killed] com.apple.nehelper.plist

[killed] com.apple.nsurlsessiond.plist

[killed] com.apple.wdhelper.plist

[killed] com.apple.xpc.smd.plist

[killed] org.cups.cupsd.plist

8 processes killed due to memory pressure

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[running] com.adobe.AdobeCreativeCloud.plist [Click for support]

[running] com.bjango.istatmenusagent.plist [Click for support]

[running] com.bjango.istatmenusnotifications.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[loaded] com.quickheal.avstatus.plist [Click for support]

[loaded] com.quickheal.strtupap.plist [Click for support]

[running] com.sophos.uiserver.plist [Click for support]

[not loaded] com.teamviewer.teamviewer.plist [Click for support]

[not loaded] com.teamviewer.teamviewer_desktop.plist [Click for support]

[running] com.uc.NotifiTest.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.anchorfree.ajaxserver.plist [Click for support]

[running] com.bjango.istatmenusdaemon.plist [Click for support]

[running] com.fxtech.fxlm.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[loaded] com.macpaw.CleanMyMac2.Agent.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[running] com.quickheal.emlprod.plist [Click for support]

[running] com.quickheal.opssvc.plist [Click for support]

[running] com.quickheal.qhhlpsvc.plist [Click for support]

[running] com.sophos.common.servicemanager.plist [Click for support]

[loaded] com.teamviewer.Helper.plist [Click for support]

[not loaded] com.teamviewer.teamviewer_service.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]

[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]

[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]

User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Sophos Anti-Virus Application (/Applications/Sophos Anti-Virus.app)

younity Application (/Users/[redacted]/Applications/younity.app)

Internet Plug-ins: ℹ️

AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Click for support]

FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update

Default Browser: Version: 600 - SDK 10.10

QuickTime Plugin: Version: 7.7.3

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 31 Check version

Safari Extensions: ℹ️

Instapaper

Dictionary

Save to Pocket

Pinterest

YoutubeWide

Tumblr+

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Growl [Click for support]

Java [Click for support]

Perian [Click for support]

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 748.93 GB Disk used: 419.51 GB

Destinations:

Data [Network]

Total size: 2.00 TB

Total number of backups: 0

Oldest backup: -

Last backup: -

Size of backup disk: Adequate

Backup size 2.00 TB > (Disk used 419.51 GB X 3)

Top Processes by CPU: ℹ️

23% WindowServer

4% CalendarAgent

3% SystemUIServer

2% CleanMyMac 2

1% InterCheck

Top Processes by Memory: ℹ️

309 MB clamd

107 MB spindump

107 MB swupd_syncd

90 MB amavisd (master)

82 MB SystemUIServer

Virtual Memory Information: ℹ️

27 MB Free RAM

1.03 GB Active RAM

1.04 GB Inactive RAM

1.07 GB Wired RAM

6.86 GB Page-ins

825 MB Page-outs

Diagnostics Information: ℹ️

Mar 13, 2015, 12:48:23 PM Self test - passed

Mar 13, 2015, 01:11:00 AM /Library/Logs/DiagnosticReports/Kernel_2015-03-13-011100_[redacted].panic [Click for details]

Mar 13, 2015, 01:00:21 AM /Library/Logs/DiagnosticReports/Kernel_2015-03-13-010021_[redacted].panic [Click for details]

Mar 12, 2015, 11:16:23 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-03-12-111623_[ redacted].hang

Mar 12, 2015, 11:16:21 AM /Library/Logs/DiagnosticReports/Safari_2015-03-12-111621_[redacted].hang

Mar 10, 2015, 10:58:32 PM /Library/Logs/DiagnosticReports/SophosAVAgent_2015-03-10-225832_[redacted].cras h

Mar 10, 2015, 10:23:52 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-03-10-222352_[ redacted].cpu_resource.diag [Click for details]

Mar 10, 2015, 09:10:01 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-03-10-211001_[ redacted].cpu_resource.diag [Click for details]

Mar 10, 2015, 06:04:31 PM /Library/Logs/DiagnosticReports/SophosAVAgent_2015-03-10-180431_[redacted].cras h

Mar 10, 2015, 05:59:35 PM /Library/Logs/DiagnosticReports/SophosAVAgent_2015-03-10-175935_[redacted].cras h

Mar 10, 2015, 04:04:36 PM /Library/Logs/DiagnosticReports/SophosAVAgent_2015-03-10-160436_[redacted].cras h

To anyone who has been able to use the recall:

https://www.apple.com/support/macbookpro-videoissues/

I have suffrered this issue twice, had got mine working again using the param reset plus space key combination.

Took it in for repair (local Apple dealer) after the recall was announced. It was returned as fault not reproducible, for which I had to pay £78.

The above link says "Note: If your MacBook Pro is not experiencing any of these symptoms and is not one of the products affected, you do not need to contact Apple."

Why 'and'? Do they not repair anyway (as this is a recall) whether or not the symptoms can be reproduced?

Has anyone had the repair done, even though it was not showing the symptoms, please?

I encountered the same problem with my MacBookPro 15" (early 2011) and unfortunately it was parked for a year and a half because of this problem.

I went to maintenance and they told me that the problem is in the built-in graphics card and it can not fix it, but to change the Logic Board fully.

http://www.apple.com/support/macbookpro-videoissues/

I just had a 15" Macbook Pro (early 2011) model that had the issue, and I took it to an authorized reseller in our region, and they can replace the board for free.

I came home and then research a bit, it looks like these models should be covered too.

https://www.apple.com/support/macbookpro-videoissues/

Same thing happened to me.

There is an issue with the graphics card of some macbook pro models.

The graphics card it attached to the logic board, so the entire logic board needs to be replaced.

Apple has agreed to replace the logic board for free up until February 27th, 2016 or 3 years after purchase of the laptop.

You do not need to be under apple care.

Here is the support page about this issue, the deadline is on the bottom: https://www.apple.com/support/macbookpro-videoissues/

Today is February 14thb therefore in 1 weeks time this policy will have expired.

I live in Canada and went to the genius bar. The guy said the logic board would need to be replaced at a cost of roughly $700.

Because of this policy I didn't have to pay for anything.

He said they would contact me in roughly 48 hours.

I will let you know what happens then.

Not sure what your specific issue is, but here's that post:

Re: Macbook Pro (15" early 2011) horizontal lines on screen and not booting...?

down toward the bottom.

Are you aware of this recall?

//www.apple.com/support/macbookpro-videoissues/

"The program covers affected MacBook Pro models until December 31, 2016 or four years from its original date of sale, whichever provides longer coverage for you."

Must the laptop have been purchased directly from Apple? I bought mine via a reseller (Jigsaw24)

I actually have 2 late 2011 Macbook's and both have done the same thing. Reddish striped startup to login prompt. Once password entered the machine flakes to a greyed screen. Or restarts after funny graphic mess appears. :/

Bought these roughly 3 years ago.

Are these still covered by the http://www.apple.com/uk/support/macbookpro-videoissues/ ?

Hi All,

I just been through this, details description of issue is as follow:

• red horizontal lines display right after you startup,
• it will go on to show you the apple (still in red horizontal lines),
• then it show the gray screen,
• and your fans start running like crazy.
• If you switch to window OS

  you will be able to run on safe-mode, and the screen look like... well you know

My conclusion is the RAM. not normal issue, a special RAM issue. I followed these steps and fixed it.

• Take out one RAM
• reboot on recovery mode, (press and hold: command + R)
• then it will display a crappy screen again still the apple sign
• then it will turn blue.
• Dont panic, shut it down
• this time do the RAM boot (press and hole command + option + P + R)
• if the RAM you are using is ok, everything should back to normal.
• if not, then replace it with the one you just took out and do the whole thing again.

i try command + R singly, and it not work. I tried reboot RAM (press and hole command + option + P + R) alone, it not work. only when i combine them, then it working. Also, it you put the faulty RAM in and take it out, even though you are on the "ok" RAM, the problem still exist without doing the process that i just described

Hope this help, and stop paying apple for non-sense things. 😎

P/s: I keep wondering why all macbooks suddenly have the same issue at the similar period. If Apple do this on purpose to make us purchase new stuffs ?

<Edited By Host>

17-inch models are also being recalled. These are the affected models:

• 15-inch and 17-inch MacBook Pro models manufactured in 2011
• 15-inch MacBook Pro with Retina models manufactured from Mid 2012 to Early 2013

Hi Ray,

I feel your frustration. I had the exact same problem with what sounds like the exact same MacBook Pro - the staggers horizontal lines on start-up leading to the grey screen, which prevented me from booting up for hours at a time.

I went to the Genius Bar and of course, the problem seemed to have disappeared. They ran their hardware test and found no problems, so said it was likely software, and to reinstall OS/X. Many hours later, with a fresh version of Mavericks, the problem persisted.

This time, the Genius checked the logs, and whilst they weren't conclusive, the error did show up that time, and it was decided that it was indeed a hardware problem. The part being replaced is:

Item Number: 661-6160

Description: Board, Logic, 2.2 GHz

I hope this helps you find a solution to your problem.

Cheers,

Andrew

Hi Andrew,

I seem to be having the same issue. It does seem rather intermittent and hasn't happened for 2 weeks but I think I'm going to get it checked out because my AppleCare is about to run out. I just wanted to know how long did Apple take to replace your logic board? And did they only do that after they had seen that the problem does exist? Because I can't seem to reproduce the issue at will, although I do have several pictures of the problem.

Thanks in advance,

Ayush

I tried all of the possible key-combinations to reset my smc and the nvram/prma. Also tried to boot into safe mode and also tried a disk utility, repair disk option. Nothing helped.

But I finally got my mac started by pressing in the power button and keeping it pressed in.

Now, I´ll just have to wait and see if this was a permanent solution or not...

I have exactly the same problem as you.. Were you able to resolve it? It is so frustrating that it might have something to do with the logic board. I hope' not, coz it will cost a lot if I will send it to the apple service center. Any suggestions would be much appreciated. Thanks.

Thanks for the info Clinton. Guess what' I've tried many possible steps to fix it and the only solution was to Press the Power Button several times until you see the Gray apple logo. *whew! It was a relief! I just hope it'll continue to work fine. If the problem comes back .. then another experimental moves. Lol.

*cheers

btw' do you think there's something to do with the new OS? Mavericks? coz before upgrading it was all working fine.