New patch 10.9.2 freezes my mac book pro retina

You will need to reinstall Mavericks from scratch and you can apply the 10.9.1 update manually from http://support.apple.com/kb/dl1715.

I have also since updated to 10.9.3 beta (don't ask me for this) which has updated graphics drivers and I've not been able to reproduce the problem (granted it always came without warning in 10.9.2). Fingers crossed this will all be water under the bridge soon enough!

How do you re-install from Scratch? If I re-install from the recovery partition, I get 10.9.2. I'm guessing that I can't apply the update from there. How do you get a plain-jane 10.9 install?

I tried the beta a while back when it had just come out, but unfortunately, that didn't fix the problem for me. But there's been a few updates to the beta since then. At what point did you install the beta? (is it OK to mention what build number you have?)

Ah, I now see your dilemma. I didn't want to 'upgrade' from Mountain Lion to Mavericks, but rather do a fresh install, so I downloaded the Mavericks install from the App Store and saved it to a SD card so I can boot from the SD and do a clean install. For nostaglias sake, I keep all my OS X releases on SD cards since Snow Leopard.

I'm not certain if downloading from the App Store will result in getting 10.9.0 or 10.9.2 at this point, but it's your next best bet.

Message was edited by: pheered. correct version numbers.

<Edited by Host>

Found a related thread at Skype community of users complaining of the same behavior we are:

http://community.skype.com/t5/Mac/System-hang-on-Mavericks-when-screen-sharing/t d-p/2352707

One suggestion I've read is turn off automatic graphics switching which disables the Intel card and defaults to the NVIDIA card, but I've still have had my Mac go unresponsive here as well.

Once suggestion I haven't tried is using the gfxstatuscard tool to defalt to using the Intel card only and disabling the NVIDIA card (which is not an option in OS X). I plan to try this next and see if it makes a difference.

While the gfxstatuscard tool works in prinicpal (reports and can keep you on Intel integrated graphics), the discreet NVIDIA GPU is fired up anytime an external display is plugged in which effectively locks me down to just using the internal display. This is effectively a deal-breaker for me, so I'm packing my bags and downgrading to Mountain Lion. 10.5 good, 10.6 good, 10.7 lemon, 10.8 good, 10.9 lemon. Lets hope the next one Apple makes is OS X Lemonade.

Problem:

WindowServer enters an uninterruptable wait state on OS X 10.9 and up when using the NVIDIA graphics. Often occurs using conference software, Skype (http://community.skype.com/t5/Mac/System-hang-on-Mavericks-when-screen-sharing/t d-p/2352707) or GoToMeeting (http://support.citrixonline.com/en_US/GoToMeeting/knowledge_articles/000138065?t itle=Mac+10.9+Crashes+When+Using+GoToMeeting%2C+GoToWebinar+and+GoToTraining). Can occur outside of these apps as well, but seems to easiest to trigger this problem. Not sure if Hangouts is affected, but hangouts uses a billion percent CPU, so who knows.

Symptoms:

Mouse moves on screen, screen does not move or refresh. Date and time are stuck. Mac appears responsive, caps lock lights and illuminates. Any apps that are open are still functioning (i.e. Pandora still streaming, Spotify still playing, audio call in progress) but everything is unable to interact with WindowServer.

Affects:

Potentially any MacBook with automatic graphics switching and NVIDIA graphics. Testing on Mid-2012 rMBP with GeForce 650M.

Potential Workarounds:

Downgrade to Mountain Lion. Mavericks 10.9.0 and up to 10.9.2 are affected to date. Your hardware is fine and you can reset the SMC and PRAM a million times if you want and not fix anything. If you want to use this as an excuse to have your Mac replaced, knock yourself out, they won't know the difference.

Use gfxcardstatus to force Intel graphics on notebooks. You will loose the ability to use external displays if Intel graphics is forced as the NVIDIA GPU is powered on indefinately whenever an external display is present.

MacBook Airs or any other portable Mac with Intel-only graphics are not affected as the crash is only suspectible while the NVIDIA GPU is active which these do not have.

Turn on the Remote Login feature in Sharing. Test using SSH to remotely login to your machine in the event of a hang. Issue a shutdown -r now to gracefully restart OS X (while improperly shutting down everything else open).

AppleCare response:

Useless. Did you reinstall Mavericks yet?

Hello Everyone

I am having the same problem. my macbook pro 9,1 and os x 10.9.2 and tonight it freezes 5 times and i wasn't able to do nothing and then i pushed the power button to shut down and started again every time. And googled it but i found there is no solution. Very disappointing.

Thanks for the excellent summary pheered! I have had this problem on my iMac, but not my early 2013 MBP 15", although to be honest I am using the iMac about 80% of the time. I can tell it is going to lock up as the response times seems to get a bit longer to do anything.

Hopefully 10.9.3 (now in beta) will resolve this issue. In the meantime I guess I just reboot (hard boot from power button) a few times a day.

My mid 2012 MBP Retina 15 froze every 30-45 mins today...even Windows 2000 fared better!

Giving this a shot & hopefully will escape the nightmare on 10.9.2 street.

Apple opens OS X beta program to the public for 10.9.3

Previous betas were available only to developers and other limited audiences

http://www.macworld.com/article/2146568/apple-launches-beta-seed-for-os-x-progra m-for-end-users.html

https://appleseed.apple.com/sp/betaprogram/landing

I am really getting tired to have my MacBookPro10,1 rMBP laptop freezes every night couple times a day, since the 2014-Feburary update for 10.9.2. The patches two weeks ago reduced the freeze issue, but still does freezes once a day. (looking at the communites, i know there are many people have this issue). I am not very happy as customer of Apple at this moment right now... Why don't they care about us unless there is a class law suit?

I already done NVRAM/PRAM reset, look at logs, updated to latest, I still have this problem.

Same problem. Late 2013 Macbook Pro, Retina, 10.9.2. Completely unresponsive. Only option is holding down the power switch.

10.9.3 now available! Going to download and give it a try.

My 15" MBP with Retina (dec 2012) locked up when it was auto-locked. Sometimes the mouse would move, or the login screen would come up, others not. The music controls would always start itunes up and play music. volume controls and all worked, but otherwise it was locked up. I haven't tried the SSH login yet, just found this thread and checked for an update.

This is the only mention of video in the release notes:

Improves 4K display support on Mac Pro (Late 2013) and MacBook Pro with 15-inch Retina Display (Late 2013)

Can anyone confirm if this issue from 10.9.2 has been resolved or is still present in 10.9.3?

Definitely not able to try it out myself at the moment, but interested to know if anyones tried it yet.

It's been almost 24 hours. No lock up so far. I've had both single monitor and HDMI connected monitor on and no issues. I'll keep you posted!

D

I'm encountering this issue in 10.9.3 on my Early 2013 Retina MacBook Pro (15"). It only seemed to start when I enabled automatic graphics switching. At one point it froze when I enabled it. I had to hold down the power button and restart it to get it functioning again. I then attempted to enable it again. No freeze this time, but just 20 minutes ago it froze randomly while reading an article on Wikipedia. I immediately force-rebooted it and searched for people with the same issue. And then found this thread.

For now, I have disabled automatic graphics switching. Hopefully 10.9.4 fixes this, or a minor update is released that fixes it.

Do we have more news on whether the issue is resolved for others? By this thread, its a 50/50 chance. Can't risk updating main machine if its still an issue.