Sound Won't Work (Water Damage)

Question

Sound Won't Work (Water Damage)

Yesterday my iPhone 4S fell in my pocket and "chilled out" in the snow for a while. I found it about ten minutes later. It wouldn't turn on and out of desperation I plugged the charger into the USB port in my car. It turned on and let me play music through the car. However, I later realized that when it isn't plugged into the car through the charger the sound won't work. I tryed plugging in headphones and not using headphones and there's no sound. There isn't even a volume bar and when I tried to turn up the ringer volume it showed the icon but no change. I filled a plastic container with rice and left my phone in it overnight but the sound still won't work. What else can I try? Suggestions would be greatly appreciated.

iPhone 4S, iOS 7

Posted on Mar 4, 2014 2:49 PM

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Answer 1

sterling r

Community Specialist

Mar 6, 2014 1:28 PM in response to FirstTimeiPhoneOwner

Hello there,

It sounds like at the moment the phone speaker does not work and when pressing the volume buttons you do not see the volume bar. Additionally headphones do not work, but music does play when you attach the device to your vehicle stereo. I recommend the troubleshooting in the following article to help rule out a software issue named:

iPhone: No sound or distorted sound from speaker

http://support.apple.com/kb/ts5180

Verify that the volume is set to a level you would normally be able to hear.

Ensure that there is nothing plugged in to the headset jack or the dock connector.

If the iPhone is in a protective case, make sure that the speaker port isn't blocked by the case.

Make sure that the speaker and dock port aren't clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush. Carefully and gently brush away any debris.

If an audio issue occurs when using a specific application, try testing other applications to see if the issue persists.

If the iPhone is paired with a Bluetooth headset or car kit:

Try turning off Bluetooth.

If you experience difficulties with the Bluetooth feature, follow these troubleshooting steps.

Restart the iPhone.

If restarting doesn't fix the issue, ensure that your iPhone is updated to the latest version of iOS.

If the issue is not resolved after restoring the iPhone software, please contact Apple Support.

Thank you for using Apple Support Communities.

Cheers,

Sterling

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