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How to remove Adware?

Recently i've downloaded something and now I have all this adware on safari. Pop up ads and Certain words are highlited that when clicked go to ads for surveys and stuff etc. I've tried everything but i cant get rid of the highlighted text. Does anyone know how to fix this?

MacBook Pro

Posted on Mar 5, 2014 2:06 AM

Reply
214 replies

Apr 5, 2014 9:36 AM in response to Rafaello72

If you restore your system from backups, you'll get back anything that was installed, including any adware that is installed.


Although this is an extreme measure for dealing with adware, most of which is fairly easily removed, the only way to get rid of this sort of thing through reinstalling the system would be to follow the procedures here:


How to reinstall Mac OS X from scratch

May 10, 2014 10:48 PM in response to Anon4876

THANK YOU SO MUCH!! this worked perfectly. I didn't have the 2 files

/Library/LaunchDaemons/Jack.plist

/Library/PrivilegedHelperTools/Jack


on my mac, i don't know why, but i delted the rest of them and restarted the computer then emptied my trash bin and it was gone! thank you so much! if you follow exactly what / how he says it, it will work for you!

May 13, 2014 9:00 AM in response to emo3113

Well, I turned my MBP on this morning and apparently there's more adware on my system. I followed Linc Davis' instructions for the system report.

Boot Mode: Normal


Model: MacBookPro8,3


Battery cycles: 602


System load advisory


combined level = Bad

- user level = OK

- battery level = Bad

- thermal level = Great


System diagnostics


2014-05-09 Google Chrome spin

2014-05-09 Google Chrome spin

2014-05-10 Google Chrome spin

2014-05-11 Google Chrome spin

2014-05-11 Google Chrome spin

2014-05-11 Google Chrome spin

2014-05-11 mtmfs spin

2014-05-12 Google Chrome spin

2014-05-12 Google Chrome spin

2014-05-13 Google Chrome spin


Kernel messages


May 7 22:11:35 PM notification timeout (pid 250, PCShowServerPMWr)

May 7 23:06:16 Previous Shutdown Cause: -60

May 8 21:13:11 PM notification timeout (pid 249, PCShowServerPMWr)

--- last message repeated 1 time ---

May 9 10:55:49 Sound assertion in AppleMikeyI2C at line 157

May 9 10:55:49 Sound assertion in AppleMikeyI2C_CD3282 at line 118

May 9 10:55:49 Sound assertion in AppleMikeyDevice_CD3282 at line 277

May 9 10:55:49 Sound assertion in AppleMikeyDevice at line 2645

May 9 10:55:49 Sound assertion in AppleMikeyDevice at line 1264

May 9 10:55:49 Sound assertion in AppleMikeyDevice at line 952

May 9 10:55:49 Sound assertion in AppleMikeyDevice at line 990

May 9 10:55:49 Sound assertion in AppleMikeyDevice at line 809

May 9 12:23:51 PM notification timeout (pid 317, PCShowServerPMWr)

--- last message repeated 1 time ---

May 10 23:07:17 MacAuthEvent en1 Auth result for: 20:c9:d0:1d:90:32 Auth timed out

May 10 23:33:26 PM notification timeout (pid 236, PCShowServerPMWr)

May 11 17:18:55 PM notification timeout (pid 242, PCShowServerPMWr)

May 11 20:01:16 process VirusScannerPlus[588] thread 42924 caught burning CPU! It used more than 50% CPU (Actual recent usage: 51%) over 180 seconds. thread lifetime cpu usage 417.227165 seconds, (319.368597 user, 97.858568 system) ledger info: balance: 90002289019 credit: 409353189844 debit: 319350900825 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 174890839615

May 11 21:36:18 process mtmfs[38] thread 1077 caught burning CPU! It used more than 50% CPU (Actual recent usage: 51%) over 180 seconds. thread lifetime cpu usage 90.148426 seconds, (73.561128 user, 16.587298 system) ledger info: balance: 90009136562 credit: 90117524626 debit: 108388064 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 175487245502

May 12 15:12:25 PM notification timeout (pid 233, PCShowServerPMWr)

--- last message repeated 1 time ---


Loaded extrinsic kernel extensions


com.jft.driver.PdaNetDrv (1.0.64)


Extrinsic daemons


com.microsoft.office.licensing.helper

com.machangout.glims.loader

com.google.keystone.daemon

com.freemacsoft.appcleanerdaemon

com.ea.origin.ESHelper

com.barebones.authd

com.adobe.fpsaud


Extrinsic agents


com.bitdefender.VirusScannerHelper

2BUA8C4S2C.com.agilebits.onepassword-osx-helper

net.culater.SIMBL.Agent

com.Logitech.Control

com.google.keystone.system.agent

net.infinite-labs.SIMBLEnablerForSandboxedApps

com.valvesoftware.steamclean

com.spotify.webhelper

com.nds.pcshow.uninstall

com.nds.pcshow

com.akamai.client.plist

com.adobe.ARM.UUID


launchd items


/Library/LaunchAgents/com.google.keystone.agent.plist

(com.google.keystone.system.agent)

/Library/LaunchAgents/com.Logitech.Control Center.Daemon.plist

(com.Logitech.Control Center.Daemon)

/Library/LaunchAgents/com.machangout.glims.agent.plist

(com.machangout.glims.agent)

/Library/LaunchAgents/net.culater.SIMBL.Agent.plist

(net.culater.SIMBL.Agent)

/Library/LaunchDaemons/com.adobe.fpsaud.plist

(com.adobe.fpsaud)

/Library/LaunchDaemons/com.barebones.authd.plist

(com.barebones.authd)

/Library/LaunchDaemons/com.ea.origin.ESHelper.plist

(com.ea.origin.ESHelper)

/Library/LaunchDaemons/com.freemacsoft.appcleanerdaemon.plist

(com.freemacsoft.appcleanerdaemon)

/Library/LaunchDaemons/com.google.keystone.daemon.plist

(com.google.keystone.daemon)

/Library/LaunchDaemons/com.machangout.glims.loader.plist

(com.machangout.glims.loader)

/Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

(com.microsoft.office.licensing.helper)

Library/LaunchAgents/com.adobe.ARM.UUID.plist

(com.adobe.ARM.UUID)

Library/LaunchAgents/com.akamai.client.plist

(com.akamai.client.plist)

Library/LaunchAgents/com.nds.pcshow.plist

(com.nds.pcshow)

Library/LaunchAgents/com.nds.pcshow.uninstall.plist

(com.nds.pcshow.uninstall)

Library/LaunchAgents/com.spotify.webhelper.plist

(com.spotify.webhelper)

Library/LaunchAgents/com.valvesoftware.steamclean.plist

(com.valvesoftware.steamclean)

Library/LaunchAgents/net.infinite-labs.SIMBLEnablerForSandboxedApps.plist

(net.infinite-labs.SIMBLEnablerForSandboxedApps)


Startup items


/Library/StartupItems/ChmodBPF/ChmodBPF


Extrinsic loadable bundles


/System/Library/Extensions/Belcarra.USBLAN_netpart.kext

(com.Belcarra.iokit.USBLAN_netpart)

/System/Library/Extensions/Belcarra.USBLAN_usbpart.kext

(com.Belcarra.iokit.USBLAN_usbpart)

/System/Library/Extensions/LogitechHIDDevices.kext

(com.Logitech.Control Center.HID Driver)

/System/Library/Extensions/LogitechUnifying.kext

(com.Logitech.Unifying.HID Driver)

/System/Library/Extensions/PdaNetDrv.kext

(com.jft.driver.PdaNetDrv)

/System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext

(com.RemoteControl.USBLAN.usbpart)

/Library/Audio/Plug-Ins/Components/Flip4Mac WMA Import.component

(net.telestream.wmv.import)

/Library/Internet Plug-Ins/AdobePDFViewer.plugin

(com.adobe.acrobat.pdfviewer)

/Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin

(com.adobe.acrobat.pdfviewerNPAPI)

/Library/Internet Plug-Ins/Flash Player.plugin

(com.macromedia.Flash Player.plugin)

/Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin

(net.telestream.wmv.plugin)

/Library/Internet Plug-Ins/GlimsAdditions.webplugin

(com.MacHangout.GlimsAdditions)

/Library/Internet Plug-Ins/googletalkbrowserplugin.plugin

(com.google.googletalkbrowserplugin)

/Library/Internet Plug-Ins/JavaAppletPlugin.plugin

(com.apple.java.JavaAppletPlugin)

/Library/Internet Plug-Ins/o1dbrowserplugin.plugin

(com.google.o1dbrowserplugin)

/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin

(com.microsoft.sharepoint.browserplugin)

/Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin

(com.microsoft.sharepoint.webkitplugin)

/Library/Internet Plug-Ins/Silverlight.plugin

(com.microsoft.SilverlightPlugin)

/Library/Internet Plug-Ins/WidevineMediaOptimizer.plugin

(com.WidevineMediaOptimizerLib.Widevine Media Optimizer_x86_64)

/Library/PreferencePanes/Flash Player.prefPane

(com.adobe.flashplayerpreferences)

/Library/PreferencePanes/Flip4Mac WMV.prefPane

(net.telestream.wmv.prefpane)

/Library/PreferencePanes/Logitech Control Center.prefPane

(com.Logitech.Control Center.Preference Pane)

/Library/QuickTime/Flip4Mac WMV Advanced.component

(net.telestream.wmv.advanced)

/Library/QuickTime/Flip4Mac WMV Export.component

(net.telestream.wmv.export)

/Library/QuickTime/Flip4Mac WMV Import.component

(net.telestream.wmv.import)

/Library/ScriptingAdditions/Adobe Unit Types.osax

(No bundle ID)

/Library/ScriptingAdditions/Glims.osax

(com.machangout.glims.osax)

/Library/ScriptingAdditions/SIMBL.osax

(net.culater.SIMBL.osax)

Library/Internet Plug-Ins/PlayerPlugin.bundle

(com.nds.pcshow.player)

Library/PreferencePanes/AkamaiNetSession.prefPane

(com.yourcompany.AkamaiNetSession)

Library/PreferencePanes/MusicManager.prefPane

(com.google.musicmanager.pref)


Environment


/Library/Frameworks/GlimsAdditions.framework/Library/GlimsLoaderMinimal.dylib


Root crontab


*/25 * * * * /usr/share/prey/prey.sh > /var/log/prey.log 2>&1


Safari extensions


AdBlock

iTube Studio

AllPagesZoom

1Password

gophoto-it


Restricted user files: 11


Font problems: 45


Bad plists


Library/Containers/com.apple.BKAgentService/Data/Documents/iBooks/Books/6692245 05.ibooks/OPS/assets/hints/content1-paginated.plist

Library/Containers/com.apple.BKAgentService/Data/Documents/iBooks/Books/6692245 05.ibooks/OPS/assets/hints/content10-paginated.plist

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Library/Containers/com.apple.BKAgentService/Data/Documents/iBooks/Books/6692245 05.ibooks/OPS/assets/hints/content12-paginated.plist

Library/Containers/com.apple.BKAgentService/Data/Documents/iBooks/Books/6692245 05.ibooks/OPS/assets/hints/content13-paginated.plist

Library/Containers/com.apple.BKAgentService/Data/Documents/iBooks/Books/6692245 05.ibooks/OPS/assets/hints/content14-paginated.plist

Library/Containers/com.apple.BKAgentService/Data/Documents/iBooks/Books/6692245 05.ibooks/OPS/assets/hints/content15-paginated.plist

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Library/Containers/com.apple.BKAgentService/Data/Documents/iBooks/Books/6692245 05.ibooks/OPS/assets/hints/content40-paginated.plist

Library/Containers/com.apple.BKAgentService/Data/Documents/iBooks/Books/6692245 05.ibooks/OPS/assets/hints/content41-paginated.plist

Library/Containers/com.apple.BKAgentService/Data/Documents/iBooks/Books/6692245 05.ibooks/OPS/assets/hints/content42-paginated.plist

Library/Containers/com.apple.BKAgentService/Data/Documents/iBooks/Books/6692245 05.ibooks/OPS/assets/hints/content43-paginated.plist

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Library/Containers/com.apple.BKAgentService/Data/Documents/iBooks/Books/6692245 05.ibooks/OPS/assets/widgets/Bedroom1_NOPOSTERFRAME.wdgt/Info.plist

Library/Containers/com.apple.BKAgentService/Data/Documents/iBooks/Books/6692245 05.ibooks/OPS/assets/widgets/Bedroom2_NOPOSTERFRAME.wdgt/Info.plist

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Library/Containers/com.apple.BKAgentService/Data/Documents/iBooks/Books/6692245 05.ibooks/OPS/assets/widgets/Kitchen_NOPOSTERFRAME.wdgt/Info.plist

Library/Containers/com.apple.BKAgentService/Data/Documents/iBooks/Books/6692245 05.ibooks/OPS/assets/widgets/LivingRoomCropped copy-1.wdgt/Info.plist

Library/Containers/com.apple.BKAgentService/Data/Documents/iBooks/Books/6692245 05.ibooks/OPS/assets/widgets/LivingRoomCropped_RESIZEDPOSTERFRAME.wdgt/Info.plis t

Library/Containers/com.apple.BKAgentService/Data/Documents/iBooks/Books/6692245 05.ibooks/OPS/assets/widgets/Office2_NOPOSTERFRAME.wdgt/Info.plist

Library/Containers/com.apple.BKAgentService/Data/Documents/iBooks/Books/6692245 05.ibooks/OPS/assets/widgets/unlock_photo3.wdgt/Info.plist


Elapsed time (s): 252


Can anyone help me? Thanks

How to remove Adware?

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