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Recently i've downloaded something and now I have all this adware on safari. Pop up ads and Certain words are highlited that when clicked go to ads for surveys and stuff etc. I've tried everything but i cant get rid of the highlighted text. Does anyone know how to fix this?
MacBook Pro
Thank you so much thomas_r. I had the same problem, i quickly went to youe web page and downloaded the adware remover. I had Downlite, and it was removed within matter of seconds. Never been this easy!
Hi Linc Davis
My problen is a little different. All my internet engines (Safari, Chrome and Firefox) are showing this message. It doesnt let me open any website including gmail. Such irritation it is! Please help me to get rid of this.
Thanks in advance!
That is probably a hacked wireless router. See:
How to manage a hacked wireless router
(Fair disclosure: The Safe Mac is my site, and contains a Donate button, so I may receive compensation for providing links to The Safe Mac. Donations are not required.)
Thank you very much! This solved my problem with adware (mainly coming as mackeeper!)
Thanks a lot Thomas_r! This solved my problem. It was from the router and the service provider had to reset it from its end and now its working fine.
Cheers!
thank you indeed - it has fixed my problem.
Thank You, it worked.
I'm having this exact same problem in Safari. Have followed the directions here from Linc Davis. Was able to find and remove the vsearch files, but not the ones with the word "jack" in them (listed above).
NOTE: I don't appear to get this problem in Safari, which I've had to switch to. Then again, I never use Safari unless Firefox isn't working for a specific task.
Here are the results from the diagnostic Linc suggested above. Any help would be greatly appreciated. I can already see I've got the Genie adware still running, though I've tried several times to get rid of it.
Boot Mode: Normal
Model: MacBookPro9,1
System diagnostics
2014-05-28 Creative Cloud Helper spin
2014-05-28 Creative Cloud spin
2014-05-28 Install spin
2014-05-28 systemstats spin
2014-05-30 plugin-container spin
2014-06-02 firefox spin
2014-06-02 firefox spin
2014-06-02 plugin-container spin
2014-06-02 plugin-container spin
2014-06-02 plugin-container spin
User diagnostics
2014-05-13 com.google.Chrome crash
Kernel messages
May 28 10:54:47 process systemstats[85019] thread 10852593 caught burning CPU! It used more than 50% CPU (Actual recent usage: 58%) over 180 seconds. thread lifetime cpu usage 90.019103 seconds, (86.637119 user, 3.381984 system) ledger info: balance: 90000802036 credit: 90000802036 debit: 0 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 154341355076
May 30 16:05:45 process systemstats[97094] thread 11330186 caught burning CPU! It used more than 50% CPU (Actual recent usage: 82%) over 180 seconds. thread lifetime cpu usage 90.018846 seconds, (87.596639 user, 2.422207 system) ledger info: balance: 90001076891 credit: 90001076891 debit: 0 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 109114249564
May 31 00:00:15 PM notification timeout (pid 85609, Creative Cloud)
May 31 00:00:15 PM notification timeout (pid 85624, Adobe CEF Helper)
May 31 00:00:15 PM notification timeout (pid 85625, Adobe CEF Helper)
Jun 1 17:16:36 Sound assertion - Command/Response TIMED OUT and ( kRequestStateMatch == fCodecRequest->state = 2 ), fCodecRequest->command->codec: 0xffffff801b11f800, fCodecRequest->command->verb: 0x17FF00, fPoweredDown: 0, fAppleGraphicsControllerPoweredOn: 1
Jun 1 17:16:36 Sound assertion in AppleHDAController at line 5539
Jun 1 17:16:36 Sound assertion in AppleHDAController at line 5540
Jun 1 17:16:36 Sound assertion in IOHDACodecDevice at line 144
Jun 1 17:16:36 Sound assertion in AppleHDAFunctionGroup at line 1225
Jun 1 17:16:36 Sound assertion in AppleHDAFunctionGroup at line 1155
Jun 1 20:28:25 wl0: Roamed or switched channel, reason #8, bssid 00:1a:30:8e:21:40
Jun 1 20:32:45 PM notification timeout (pid 85609, Creative Cloud)
Jun 1 20:32:45 PM notification timeout (pid 85624, Adobe CEF Helper)
Jun 1 20:32:45 PM notification timeout (pid 85625, Adobe CEF Helper)
Jun 2 10:00:01 process firefox[1025] thread 11465348 caught burning CPU! It used more than 50% CPU (Actual recent usage: 60%) over 180 seconds. thread lifetime cpu usage 943.172855 seconds, (888.971331 user, 54.201524 system) ledger info: balance: 90007612234 credit: 893313727271 debit: 803306115037 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 149681628534
Loaded extrinsic kernel extensions
com.paceap.kext.pacesupport.snowleopard (5.9.1)
Extrinsic daemons
com.paceap.pacesupport
com.teamviewer.service
com.paceap.eden.licensed
com.genieoinnovation.macextension.client
com.blackmagic-design.streaming.server
com.blackmagic-design.desktopvideo.helper
com.blackmagic-design.desktopvideo.DeckLinkHardwareXPCService
com.avid.interplay.editortranscodestatus
com.avid.interplay.editorbroker
com.avid.AMCUninstaller
com.adobe.fpsaud
Extrinsic agents
com.c-command.SpamSieve.LaunchAgent
com.adobe.PDApp.AAMUpdatesNotifier.57232.UUID
com.teamviewer.desktop
com.teamviewer.teamviewer
com.robohippo.HippoConnectAgent
com.hp.messagecenter.launcher
com.hp.help.tocgenerator
com.genieoinnovation.macextension
com.divx.update.agent
com.divx.dms.agent
com.blackmagic-design.DesktopVideoFirmwareUpdater
com.avid.transcodeserviceworker
com.avid.interplay.editortranscode
com.avid.interplay.dmfservice
com.avid.aviddmfsupportsvc
com.avid.backgroundservicesmanager
com.adobe.AdobeCreativeCloud
com.zeobit.MacKeeper.Helper
com.spotify.webhelper
com.plexapp.helper
com.google.keystone.user.agent
launchd items
/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
(com.adobe.AAM.Startup-1.0)
/Library/LaunchAgents/com.adobe.AdobeCreativeCloud.plist
(com.adobe.AdobeCreativeCloud)
/Library/LaunchAgents/com.avid.backgroundservicesmanager.plist
(com.avid.backgroundservicesmanager)
/Library/LaunchAgents/com.avid.dmfsupportsvc.plist
(com.avid.aviddmfsupportsvc)
/Library/LaunchAgents/com.avid.interplay.dmfservice.plist
(com.avid.interplay.dmfservice)
/Library/LaunchAgents/com.avid.interplay.editortranscode.plist
(com.avid.interplay.editortranscode)
/Library/LaunchAgents/com.avid.transcodeserviceworker.plist
(com.avid.transcodeserviceworker)
/Library/LaunchAgents/com.blackmagic-design.DesktopVideoFirmwareUpdater.plist
(com.blackmagic-design.DesktopVideoFirmwareUpdater)
/Library/LaunchAgents/com.divx.dms.agent.plist
(com.divx.dms.agent)
/Library/LaunchAgents/com.divx.update.agent.plist
(com.divx.update.agent)
/Library/LaunchAgents/com.hp.help.tocgenerator.plist
(com.hp.help.tocgenerator)
/Library/LaunchAgents/com.hp.messagecenter.launcher.plist
(com.hp.messagecenter.launcher)
/Library/LaunchAgents/com.robohippo.HippoConnectAgent.plist
(com.robohippo.HippoConnectAgent)
/Library/LaunchAgents/com.teamviewer.teamviewer.plist
(com.teamviewer.teamviewer)
/Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist
(com.teamviewer.desktop)
/Library/LaunchDaemons/com.adobe.fpsaud.plist
(com.adobe.fpsaud)
/Library/LaunchDaemons/com.apple.aelwriter.plist
(com.apple.aelwriter)
/Library/LaunchDaemons/com.apple.qmaster.qmasterd.plist
(com.apple.qmaster.qmasterd)
/Library/LaunchDaemons/com.avid.AMCUninstaller.plist
(com.avid.AMCUninstaller)
/Library/LaunchDaemons/com.avid.interplay.editorbroker.plist
(com.avid.interplay.editorbroker)
/Library/LaunchDaemons/com.avid.interplay.editortranscodestatus.plist
(com.avid.interplay.editortranscodestatus)
/Library/LaunchDaemons/com.blackmagic-design.desktopvideo.XPCService.plist
(com.blackmagic-design.desktopvideo.DeckLinkHardwareXPCService)
/Library/LaunchDaemons/com.blackmagic-design.DesktopVideoHelper.plist
(com.blackmagic-design.desktopvideo.helper)
/Library/LaunchDaemons/com.blackmagic-design.streaming.BMDStreamingServer.plist
(com.blackmagic-design.streaming.server)
/Library/LaunchDaemons/com.paceap.eden.licensed.plist
(com.paceap.eden.licensed)
/Library/LaunchDaemons/com.robohippo.HippoConnectDaemon.plist
(com.robohippo.HippoConnectDaemon)
/Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist
(com.teamviewer.service)
/Library/LaunchDaemons/PACESupport.plist
(com.paceap.pacesupport)
Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
(com.adobe.AAM.Scheduler-1.0)
Library/LaunchAgents/com.apple.SafariBookmarksSyncer.plist
(com.apple.Safari)
Library/LaunchAgents/com.c-command.SpamSieve.LaunchAgent.plist
(com.c-command.SpamSieve.LaunchAgent)
Library/LaunchAgents/com.google.keystone.agent.plist
(com.google.keystone.user.agent)
Library/LaunchAgents/com.plexapp.helper.plist
(com.plexapp.helper)
Library/LaunchAgents/com.spotify.webhelper.plist
(com.spotify.webhelper)
Library/LaunchAgents/com.zeobit.MacKeeper.Helper.plist
(com.zeobit.MacKeeper.Helper)
Startup items
/Library/StartupItems/FaspBuffers/FaspBuffers
/Library/StartupItems/FaspBuffers/StartupParameters.plist
/Library/StartupItems/HP IO/HP IO
/Library/StartupItems/HP IO/Resources/English.lproj/Localizable.strings
/Library/StartupItems/PACESupport/PACESupport
/Library/StartupItems/PACESupport/Resources/PACESupport.plist
/Library/StartupItems/PACESupport/StartupParameters.plist
/Library/StartupItems/SATARaid5Daemon/SATARaid5Daemon
/Library/StartupItems/SATARaid5Daemon/StartupParameters.plist
/Library/StartupItems/Tablet/StartupParameters.plist
/Library/StartupItems/Tablet/Tablet
/Library/StartupItems/Tablet/TabletDriver.app/Contents/Info.plist
/Library/StartupItems/Tablet/TabletDriver.app/Contents/MacOS/TabletDriver
/Library/StartupItems/Tablet/TabletDriver.app/Contents/Resources/ApplicationDef aults.plist
/Library/StartupItems/Tablet/TabletDriver.app/Contents/Resources/ko.lproj/Local izable.strings
/Library/StartupItems/Tablet/TabletDriver.app/Contents/Resources/zh_CN.lproj/Lo calizable.strings
/Library/StartupItems/Tablet/TabletDriver.app/Contents/Resources/zh_TW.lproj/Lo calizable.strings
/Library/StartupItems/Tablet/TabletDriverRelauncher
Extrinsic loadable bundles
/System/Library/Extensions/ATTOExpressRAID_Enabler.kext
(com.ATTO.driver.ATTOExpressRAID_Enabler)
/System/Library/Extensions/ATTORAID_OS10.kext
(com.ATTO.driver.ATTORAID_OS10)
/System/Library/Extensions/Avid_SCSI.kext
(com.avid.driver.Avid_SCSI)
/System/Library/Extensions/Avid_SCSI_RBC.kext
(com.avid.driver.Avid_SCSI_RBC)
/System/Library/Extensions/AvidDX.kext
(com.Avid.driver.AvidDX)
/System/Library/Extensions/Belcarra.USBLAN_netpart.kext
(com.Belcarra.iokit.USBLAN_netpart)
/System/Library/Extensions/Belcarra.USBLAN_usbpart.kext
(com.Belcarra.iokit.USBLAN_usbpart)
/System/Library/Extensions/Blackmagic_Multibridge_Driver.kext
(com.blackmagic-design.desktopvideo.multibridge.iokit.driver)
/System/Library/Extensions/DeckLink_Driver.kext
(com.blackmagic-design.desktopvideo.iokit.driver)
/System/Library/Extensions/DeckLinkFrameBufferDriver.kext
(com.blackmagic-design.desktopvideo.iokit.framebufferdriver)
/System/Library/Extensions/DeckLinkHD_Driver.kext
(com.blackmagic-design.desktopvideo.iokit.decklinkhddriver)
/System/Library/Extensions/DigiDal.kext
(com.digidesign.iokit.DigiDal)
/System/Library/Extensions/PACESupportFamily.kext
(com.paceap.kext.pacesupport.master)
/System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext
(com.RemoteControl.USBLAN.usbpart)
/System/Library/Extensions/RNBOClassicNotSeizeDriver.kext
(com.rnbo.iokit.RNBOClassicNotSeizeDriver)
/System/Library/Extensions/Sentinel.kext
(com.SafeNet.driver.Sentinel)
/System/Library/Extensions/SiliconImage3132r5.kext
(com.SiliconImage.driver.Si3132r5)
/System/Library/Extensions/SteerMouse.kext
(jp.plentycom.driver.SteerMouse)
/System/Library/Extensions/TabletDriverCFPlugin.bundle
(No bundle ID)
/Library/Audio/Plug-Ins/Components/iZInsightAUHook.component
(com.izotope.audioplugins.AU.Insight)
/Library/Audio/Plug-Ins/Components/iZMeterTapAUHook.component
(com.izotope.audioplugins.AU.Meter Tap)
/Library/Audio/Plug-Ins/VST/iZotope Insight.vst
(com.izotope.audioplugins.VST.Insight)
/Library/Audio/Plug-Ins/VST/iZotope Meter Tap.vst
(com.izotope.audioplugins.VST.Meter Tap)
/Library/Audio/Plug-Ins/VST3/iZotope Insight.vst3
(com.izotope.audioplugins.VST.Insight)
/Library/Audio/Plug-Ins/VST3/iZotope Meter Tap.vst3
(com.izotope.audioplugins.VST.Meter Tap)
/Library/Internet Plug-Ins/AdobeAAMDetect.plugin
(com.AdobeAAMDetectLib.AdobeAAMDetect)
/Library/Internet Plug-Ins/Aspera Web.plugin
(com.aspera.AsperaWeb)
/Library/Internet Plug-Ins/Aspera Web.webplugin
(com.asperasoft.AsperaWeb)
/Library/Internet Plug-Ins/Disabled Plug-Ins/Windows Media Plugin
(com.microsoft.WMP.defaultplugin)
/Library/Internet Plug-Ins/DivX Web Player.plugin
(com.divx.DivXPlusWebPlayer)
/Library/Internet Plug-Ins/DRM Plugin.bundle
(com.microsoft.DRMPlugin)
/Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin
(net.telestream.wmv.plugin)
/Library/Internet Plug-Ins/Flip4Mac WMV Plugin.webplugin
(net.telestream.wmv.webplugin)
/Library/Internet Plug-Ins/JavaAppletPlugin.plugin
(com.oracle.java.JavaAppletPlugin)
/Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin
(com.microsoft.officelive.browserplugin)
/Library/Internet Plug-Ins/OVSHelper.plugin
(com.divx.OVSHelper)
/Library/Internet Plug-Ins/Silverlight.plugin
(com.microsoft.SilverlightPlugin)
/Library/PreferencePanes/DesktopVideoPrefsPanel.prefPane
(com.blackmagic-design.desktopvideo.prefspanel)
/Library/PreferencePanes/Flash Player.prefPane
(com.adobe.flashplayerpreferences)
/Library/PreferencePanes/Flip4Mac WMV.prefPane
(net.telestream.wmv.prefpane)
/Library/PreferencePanes/SteerMouse.prefPane
(jp.plentycom.prefpane.SteerMouse)
/Library/PreferencePanes/Wacom Tablet.prefPane
(com.wacom.settingsPrefPane)
/Library/QuickTime/AvidAV1xCodec.component
(com.avid.qtcodecs.AvidAV1xCodec)
/Library/QuickTime/AvidAVd1Codec.component
(com.avid.qtcodecs.AvidAVd1Codec)
/Library/QuickTime/AvidAVDJCodec.component
(com.avid.qtcodecs.AvidAVDJCodec)
/Library/QuickTime/AvidAVdnCodec.component
(com.avid.qtcodecs.AvidAVdnCodec)
/Library/QuickTime/AvidAVdvCodec.component
(com.avid.qtcodecs.AvidAVdvCodec)
/Library/QuickTime/AvidAVinCodec.component
(com.avid.qtcodecs.AvidAVinCodec)
/Library/QuickTime/AvidAVj2Codec.component
(com.avid.qtcodecs.AvidAVj2Codec)
/Library/QuickTime/AvidAVmpCodec.component
(com.avid.qtcodecs.AvidAVmpCodec)
/Library/QuickTime/AvidAVpkCodec.component
(com.avid.qtcodecs.AvidAVpkCodec)
/Library/QuickTime/AvidAVrpCodec.component
(com.avid.qtcodecs.AvidAVrpCodec)
/Library/QuickTime/AvidAVUICodec.component
(com.avid.qtcodecs.AvidAVUICodec)
/Library/QuickTime/Blackmagic Codec.component
(com.blackmagic-design.BlackmagicCodec)
/Library/QuickTime/DivX Decoder.component
(com.DivXInc.DivXDecoder)
/Library/QuickTime/DivX Encoder.component
(com.DivXInc.DivXCodec)
/Library/ScriptingAdditions/Adobe Unit Types.osax
(No bundle ID)
/Library/ScriptingAdditions/HightailOSAX.osax
(com.hightail.HightailOSAX)
/Library/Spotlight/GBSpotlightImporter.mdimporter
(com.apple.garageband.spotlightimporter)
/Library/Spotlight/iMovie.mdimporter
(com.apple.iMovieMDImporter)
Library/Address Book Plug-Ins/SkypeABDialer.bundle
(com.skype.skypeabdialer)
Library/Address Book Plug-Ins/SkypeABSMS.bundle
(com.skype.skypeabsms)
Library/Internet Plug-Ins/Move-Media-Player.plugin
(com.movenetworks.movemediaplayer.plugin)
Library/Mail/Bundles/SpamSieve.mailbundle
(com.c-command.spamsieve.mailplugin)
Library/Mail/Bundles (Disabled 1)/SpamSieve.mailbundle
(com.c-command.spamsieve.mailplugin)
Library/Mail/Bundles (Disabled 2)/SpamSieve.mailbundle
(com.c-command.spamsieve.mailplugin)
Extrinsic shared libraries
/usr/lib/libgenkit.dylib
/usr/lib/libgutenprint.2.0.3.dylib
DNS (not from DHCP): 8.8.8.8
Netmask: 255.255.240.0
Login hook
/Library/Application Support/Blackmagic Design/Blackmagic DeckLink/DeckLinkLoginItem.sh
Application check
com.google.GoogleDrive
Restricted user files: 164
Font problems: 44
Bad plists
Library/Preferences/ByHost/.GlobalPreferences.001f5bf48181.plist
Library/Preferences/ByHost/com.apple.DotMacNotifications.001f5bf48181.plist
Library/Preferences/ByHost/com.apple.FinalCutPro.PreferredEffects.001f5bf48181. plist
Library/Preferences/ByHost/com.apple.ImageCaptureExtension2.001f5bf48181.plist
Library/Preferences/ByHost/com.apple.iTunes.001f5bf48181.plist
Library/Preferences/ByHost/com.apple.iWork.001f5bf48181.plist
Library/Preferences/ByHost/com.apple.iWork.Keynote.001f5bf48181.plist
Library/Preferences/ByHost/com.apple.iWork.Numbers.001f5bf48181.plist
Library/Preferences/ByHost/com.apple.iWork.Pages.001f5bf48181.plist
Library/Preferences/ByHost/com.apple.MIDI.001f5bf48181.plist
Library/Preferences/ByHost/com.apple.PrefPane.Network.001f5bf48181.plist
Library/Preferences/ByHost/com.apple.print.Cache.001f5bf48181.plist
Library/Preferences/ByHost/com.apple.screensaver.001f5bf48181.plist
Library/Preferences/ByHost/com.apple.screensaver.slideshow.001f5bf48181.plist
Library/Preferences/ByHost/com.apple.SoftwareUpdate.001f5bf48181.plist
Library/Preferences/ByHost/com.apple.systemuiserver.001f5bf48181.plist
Library/Preferences/com.apple.iphotomosaic.plist
Library/Preferences/com.bundgmbh.generalnew.plist
Library/Preferences/com.diomgenic.seismogram.plist
Elapsed time (s): 269
I am having a similar problem, but it must be a different extension because running the checks found nothing. I also have no extensions listed (looked at the awesome adware site), but probably deleted them a while back when this started happening. I continue to get popups in Safari and nothing has resolved the issue thus far. If any of these look funny please let me know!
Extrinsic daemons
com.seagate.TBDecorator.plist
com.microsoft.office.licensing.helper
com.adobe.fpsaud
Extrinsic agents
com.microsoft.SyncServicesAgent
com.google.keystone.user.agent
com.adobe.ARM.UUID
launchd items
/Library/LaunchDaemons/com.adobe.fpsaud.plist
(com.adobe.fpsaud)
/Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
(com.microsoft.office.licensing.helper)
Library/LaunchAgents/com.adobe.ARM.UUID.plist
(com.adobe.ARM.UUID)
Library/LaunchAgents/com.google.keystone.agent.plist
(com.google.keystone.user.agent)
Library/LaunchAgents/com.microsoft.LaunchAgent.SyncServicesAgent.plist
(com.microsoft.SyncServicesAgent)
Extrinsic loadable bundles
/System/Library/Extensions/Seagate Storage Driver.kext
(com.seagate.driver.PowSecDriverCore)
/Library/Internet Plug-Ins/AdobePDFViewer.plugin
(com.adobe.acrobat.pdfviewer)
/Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin
(com.adobe.acrobat.pdfviewerNPAPI)
/Library/Internet Plug-Ins/CouponPrinter-FireFox_v2.plugin
(com.coupons.plugin.mozilla-plugin)
/Library/Internet Plug-Ins/CouponPrinter-Safari.webplugin
(com.coupons.plugin.safari-plugin)
/Library/Internet Plug-Ins/Flash Player.plugin
(com.macromedia.Flash Player.plugin)
/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
(com.microsoft.sharepoint.browserplugin)
/Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin
(com.microsoft.sharepoint.webkitplugin)
/Library/PreferencePanes/Flash Player.prefPane
(com.adobe.flashplayerpreferences)
/Library/PreferencePanes/NTFSforMacOSX.prefPane
(com.paragon-software.filesystems.ntfs.prefpanel)
Library/Internet Plug-Ins/Picasa.plugin
(com.google.PicasaPlugin)
Library/Services/Attach to new message in outlook.workflow
(No bundle ID)
You have the Genieo adware installed. See my Adware Removal Guide for removal instructions.
You also have MacKeeper installed. This is a garbage app that is currently the subject of two separate class-action lawsuits alleging fraud. Uninstall it.
(Fair disclosure: The Safe Mac is my site, and contains a Donate button, so I may receive compensation for providing links to The Safe Mac. Donations are not required.)
Thanks to everyone who has contributed to this. Just solved some of the problems I was having.
thanks so much Linc! đ the above fixed my mac!
Thx.
had the same problem it is solved now đ
Thanks this was amazing help, step by step I followed and my macbook pro is happy again. đ
Thank you so much! I was at wits end. I am deeply grateful.
How to remove Adware?
