Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple TV Slow to Load, Very Slow

On Apple TV, under Settings, iTunes Store, Video Resolution is set to Standard Definition.


I have two TV shows that have already been purchased and viewed.


We then went on vacation for two weeks and have now returned.


I bring up Apple TV, click one of the two shows I want to watch (doesn't matter which one, this happens with both), Click on Play.


It gives the on-screen message: "Accessing iTunes Store" - which I don't get, because I would have thought that the show is stored locally since it has already been purchased and watched, but anyway...


Then get the on-screen message "Loading"...for about 5 minutes or so.


Then on-screen message says "Ready to play in 46 hours 4 minutes." As I sit there dumbly watching the screen, that message changes to 17 hours, then 23 hours, then 34 hours...up and down... so I let it run like that all night.


Next morning..."Ready to play in 37 hours..."


I can't see how it would be a slow internet speed since all of my other laptops, iPhones, etc are able to connect to the local wireless network with 4 bars, no apparent slow down with them.


Is it possible that my ISP is specifically trying to slow down Apple TV?


Any body ever had this problem?


Thanks!

MacBook Pro (Retina, 15-inch, Early 2013), OS X Mountain Lion (10.8.3)

Posted on Mar 5, 2014 5:13 AM

Reply
35 replies

Apple TV Slow to Load, Very Slow

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.