iTunes won't work on my computer

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iTunes won't work on my computer

iTunes won't open on my computer. I've tried everything I've seen when looking this question up but nothing seems to work. I've uninstalled and reinstalled iTunes, tried it both with Safe Mode on and off, made a new user on my computer, restarted my computer (several times), repaired it, repaired QuickTime, uninstalled and reinstalled QuickTime, and checked for something blocking it in my files. It doesn't show an error message when I try to open it. It doesn't even show up in my Task Manager. I was able to open it about a month ago, but when I tried the next day, it wouldn't open. I double click the shortcut and it has the loading symbol next to my mouse, but it doesn't open. After a few seconds the loading symbol goes away, but iTunes never opens. It's on my last nerve, driving me insane.

Windows 7

Posted on Mar 5, 2014 7:19 AM

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braden85

Community Specialist

Mar 7, 2014 7:37 AM in response to beckstrrr

Hi beckstrrr!

It sounds like you may have an issue with your installation of iTunes. Use the following article to help you troubleshoot this issue:

Issues installing iTunes or QuickTime for Windows

https://support.apple.com/kb/HT1926

Alternatively, try these steps in this article about troubleshooting iTunes launch issues:

iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues

http://support.apple.com/kb/ts1717

System-wide troubleshooting

When troubleshooting system-wide issues with iTunes, try these steps:

Check for viruses. Windows viruses can interfere with a variety of computer functions, including iTunes.

Make sure that you have current anti-virus software installed with up-to-date virus definitions.

Scan your system.

Check for anti-virus and Internet security software. Internet security software may cause iTunes to quit unexpectedly. Try disabling the Internet security software temporarily or exempting iTunes from any active scanning done by the software. If this resolves the issue, check with the maker of the software for an update to the software or its virus definitions. Learn more about fixing security software issues.

Check for conflicting processes. Sometimes other programs and startup items can conflict with iTunes. Learn how to troubleshoot conflicts using Msconfig in Windows Vista, Windows 7, and Windows 8.

Remove iTunes configuration files. Removing unusable configuration files from iTunes can resolve launch issues.

Check the iTunes installations. An improper installation of iTunes can contribute to a variety of issues. Followthese steps to completely reinstall iTunes.

Update the drivers on your PC. Outdated drivers on your computer can cause strange behavior with iTunes, iPod devices, and other apps. Learn how to update the drivers on your computer.

Thanks for being a part of the Apple Support Communities!

Cheers,

Braden

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