facetime on my macbook pro is stuck on "verifying"

If you haven't already done so, log out or reboot and try again.

Same problem here. Rebooting doesn't help... :/

I have the issue with my IMac late 2012, but not with my laptop. It will not verify when I try to start it up. When I try to update with the latest version in the mac app store it tells me I have a newer version. It will not let me delete the installed version as its part of the OS.... This has been an issue now for over a month and I now just use my MacBook pro for FaceTime. All my software is up to date . . Except for FaceTime!

Same issue here. Version 3.0 of Facetime. It's just pants all this verifying stuff that is so frustrating. I'll be sticking with Skype and certainly won't be paying for the app on the App store when the current version doesn't work.

Found what worked for me (same problem) - facetime doesn't appear to work if you don't have an icloud account entered in accounts (settings). Worked once I did.

Got excited . . . but did not work for me :-(

Its made me think that the issue may be with my ID, but that works fine with iCloud services - its only FaceTime on one computer that is having the issue . .

When I try to update FaceTime it says "FaceTime can’t be installed on “Macintosh HD” because the version of OS X is too new.". when I try to delete the installed version it says its required by OSX . . not sure what else I can try . .

Just checking . . Facetime on my computer is Version 3.0 (1638) and on the Mac App store its v1.0.5 ... Something seems to be wrong here and possibly that's why I cannot uninstal or instal from App Store . . . any ideas ????

I had the same problem and finally managed to solve it.

The solution was to simultaneously launch the Messages app and sign-in with that same Apple ID.

For some reason, the Messages and FaceTime apps seemed to be connected during the initial Verification step.

Subsequently, after successful Apple ID verification, no need to run Messages app to use FaceTime.

Did anyone figure out a fix to this? This exact same problem is happening to me - can't uninstall facetime because it is too new. My apple ID and password are working everywhere else but facetime (and facetime is working just fine on ipad/iphone). My messages account is logged in and working just fine. My software is up to date. I have none of the issues suggested in the apple support site (like ensuring date/time is correct, email is correct, etc). I'm not sure what else to do it was working fine up until today out of the blue.

It appears you have to turn on iCloud, even if you don't use it for any of its syncing services. Just use the same account you used to login the board.

YEs I don't use iCloud to back things up however i am signed into iCloud so that doesn't appear to be my problem. Thanks.

I'd start a new thread since you aren't jeff5656 and don't have a solution for them.

Indicate what you've tried.

You may want to run http://www.etresoft.com/ Etrecheck so some people who know software that might interfere with your installation can isolate it.

I had this exact problem and had to call Apple Support to fix it. According to the tech, this is some kind of "feature" to make sure that a bot isn't trying to hack my Apple ID. (OK, sounds reasonable, but wouldn't it be nice if FaceTime actually generated an error message under this condition rather than simply bringing you back to the login screen?) When you call Apple (see below for details), they "unlock" your Apple ID and it magically starts working on the Mac.

If your problem is like mine, here's the details:

1. Open iMessage and go into the preferences section. Try to sign in with your Apple ID. If your problem is like mine, you'll get an error message an a link to click on to go to an Apple web site.

2. The web page, titled, "iMessage Registration", will read, "Apple needs more information to complete your iMessage registration. Please call AppleCare in your country (listed below) and provide them with the following validation code". A 12-digit number is listed.

3. Call Apple Support and hope that they won't insist on charging you if your hardware is out of warranty. (I didn't have a problem, but emphasized and re-read exactly what the web page was telling me to do.) Seems pretty reasonable that this shouldn't be a warranty issue.

4. You may be shuffled around a few times (I was), but you should eventually get to someone who knows what's going on. Give the validation code from the web page to the Apple tech. He/she will enter it into their system and then your ID gets unlocked.

5. If all goes well, your Apple ID will now work in iMessage as well as FaceTime.

What's frustrating about this is that I never even use iMessage. I just stumbled upon it under a hunch that the problem was with Apple's servers and that iMessage it might generate a useful error message that FaceTime did not.

Hint to Apple's programmers: please insert the same code into FaceTime that iMessage uses to direct people to call Apple Support and validate their Apple ID account.