Mac Pro does not wake up after sleep

My new mac pro seems to go to sleep then turn off 50% of the time.

The power button is required to turn the machine back on.

No errors when it turns back on.

I had this same problem for the last week on my late 2013 13" retina Macbook Pro. Every morning after having been asleep overnight my machine would crash and restart when I opened the lid rather than waking from sleep. I read all of these forum posts, tried the steps in the Apple Knowledge Base article, but still the crashing after extended periods asleep (interestingly, short sleeps during the day - like when I was in commute - did not seems to trigger the crashes).

Finally, yesterday, I ran across a suggestion from a poster on the Apple StackExchange site that suggested a workaround. I tried the workaround and today for the first time in nearly a week my computer didn't crash overnight.

Here's the suggested workaround:

• go to System Preferences -> Energy Saver -> Power Adapter tab.
• check the box "Prevent computer from sleeping automatically when the display is off"
• uncheck the boxes "Wake for network access" and "Enable Power Nap while plugged into a power adapter" (I also have disabled Power Nap disabled when on battery, in the Batterytab, but I'm not sure this was required).

For those still experiencing this issue but the Knowledge Base suggestions are not helping, try this workaround. Good luck!

Thanks for the input Jag2009 but this relates to the Mac Pro, not the Macbook Pro.

9/15/14 06:21:25.544 powerd[16]: com.apple.message.domain: com.apple.sleep.failure

com.apple.message.signature: Platform Failure

com.apple.message.summarize: YES

Sender_Mach_UUID: 83C854AA-0FB9-30C2-8443-D10D781E0E25

9/17/14 11:53:56.987 powerd[16]: com.apple.message.domain: com.apple.sleep.failure

com.apple.message.signature: Platform Failure

com.apple.message.summarize: YES

Sender_Mach_UUID: 83C854AA-0FB9-30C2-8443-D10D781E0E25

9/18/14 20:02:34.860 powerd[16]: com.apple.message.domain: com.apple.sleep.failure

com.apple.message.signature: Platform Failure

com.apple.message.summarize: YES

Sender_Mach_UUID: 83C854AA-0FB9-30C2-8443-D10D781E0E25

9/21/14 18:40:22.333 powerd[16]: com.apple.message.domain: com.apple.sleep.failure

com.apple.message.signature: Platform Failure

com.apple.message.summarize: YES

Sender_Mach_UUID: 83C854AA-0FB9-30C2-8443-D10D781E0E25

Thanks if you can help!

Carlos M. Morel

<Personal Information Edited by Host>

I Thought the latest update would fix this.

It didn't 😟

Took my Mac Pro into the Genius Bar. They ended up erasing the hard drive and re-installing the OS. They tested it for a couple of days and say it’s now OK.

Got it home. Restored user account from Time Machine and the very next day I get another sleep/wake failure.

So is this software related? How can I tell - there are no crash logs and I don’t remember installing anything new to cause this.

Could I create a new user and see if it crashes with that brand new account?

Yes, I would try creating a new account and see it that helps.

Just spent an hour on the phone to Apple Care. They said that the full Time Machine restore would have potentially put the “bad” backup back on my clean drive. They advised wiping the drive again and then only restoring the user account which would leave the system files intact.

If that doesn’t work, I am going to do the same thing again but with a manual restore.

My new mac pro did this once a few months ago, though up until a week ago it has been behaving fine, sleeping/waking many times a day.

Now it has failed to wake twice in a week (sleeping and waking many times in between the two failures).

Both failures were after sleeping overnight. No external drives were connected at the time.

The log of this mornings failure.

02/11/2014 06:27:19.446 powerd[26]: com.apple.message.domain: com.apple.sleep.failure

com.apple.message.signature: Capability Failure

com.apple.message.summarize: YES

SenderMachUUID: 1F97CC0A-F1D6-3A56-BA08-E644AD7CCF82

This is the 'powerd' history before the sleep failure. I always wake it on a single click of the mouse.

----------------------------------------------------

01/11/2014 14:31:36.393 powerd[26]: com.apple.message.domain: com.apple.darkwake.capable

com.apple.message.hardware_support: smc_without_platform

com.apple.message.settings: ac

SenderMachUUID: 1F97CC0A-F1D6-3A56-BA08-E644AD7CCF82

01/11/2014 16:02:25.275 powerd[26]: com.apple.message.domain: com.apple.iokit.wakereasons

com.apple.message.signature: Maintenance

com.apple.message.signature2: unsupported

com.apple.message.signature3: Maintenance

com.apple.message.summarize: YES

SenderMachUUID: 1F97CC0A-F1D6-3A56-BA08-E644AD7CCF82

01/11/2014 17:03:33.271 powerd[26]: com.apple.message.domain: com.apple.iokit.wakereasons

com.apple.message.signature: Maintenance

com.apple.message.signature2: unsupported

com.apple.message.signature3: Maintenance

com.apple.message.summarize: YES

SenderMachUUID: 1F97CC0A-F1D6-3A56-BA08-E644AD7CCF82

01/11/2014 17:42:52.268 powerd[26]: com.apple.message.domain: com.apple.iokit.wakereasons

com.apple.message.signature2: unsupported

com.apple.message.summarize: YES

SenderMachUUID: 1F97CC0A-F1D6-3A56-BA08-E644AD7CCF82

01/11/2014 18:02:30.264 powerd[26]: com.apple.message.domain: com.apple.iokit.wakereasons

com.apple.message.signature: SleepTimer

com.apple.message.signature2: unsupported

com.apple.message.signature3: SleepTimer

com.apple.message.summarize: YES

SenderMachUUID: 1F97CC0A-F1D6-3A56-BA08-E644AD7CCF82

---------------------------------------

as requested. I Hope this cam help you to help me!!! :::))))

Thanks in advance.

2014-12-14 5:35:09.623 PM powerd[26]: com.apple.message.domain: com.apple.darkwake.capable

com.apple.message.hardware_support: none

com.apple.message.settings: none

SenderMachUUID: 1F97CC0A-F1D6-3A56-BA08-E644AD7CCF82

2014-12-14 5:54:15.280 PM powerd[26]: com.apple.message.domain: com.apple.iokit.wakereasons

com.apple.message.signature: HID Activity

com.apple.message.signature2: unsupported

com.apple.message.signature3: HID Activity

com.apple.message.summarize: YES

SenderMachUUID: 1F97CC0A-F1D6-3A56-BA08-E644AD7CCF82

2014-12-14 6:46:08.343 PM powerd[26]: com.apple.message.domain: com.apple.iokit.wakereasons

com.apple.message.signature: HID Activity

com.apple.message.signature2: unsupported

com.apple.message.signature3: HID Activity

com.apple.message.summarize: YES

SenderMachUUID: 1F97CC0A-F1D6-3A56-BA08-E644AD7CCF82

2014-12-14 8:40:49.413 PM powerd[26]: com.apple.message.domain: com.apple.iokit.wakereasons

com.apple.message.signature: HID Activity

com.apple.message.signature2: unsupported

com.apple.message.signature3: HID Activity

com.apple.message.summarize: YES

SenderMachUUID: 1F97CC0A-F1D6-3A56-BA08-E644AD7CCF82

Thank you. Checking "Accesability" and unchecking an application I'm no longer using did the trick!

Thought I might weigh in on this issue, as I was plagued with it for the better part of a year and a half.

The symptoms I was experiencing with my Macbook Pro Mid 2009 15" with Yosemite 10.10.4 were very similar to what has been reported above. I would close the lid of my Macbook Pro, and if I was to open it after more than about ten minutes, one could hear sounds coming from within the chassis, as well as the fan turning on, but the screen would be totally black and the keyboard unresponsive. The only solution would be to hard boot the machine as the keyboard wasn't responding when I attempted to wake it and activate the screen.

I finally took it into the Genius Bar; the Apple Support person completed the following steps which fixed this issue for me:

1. Booted up the computer and in the Finder menu along the top of the screen, they went to Go > Go to Folder > /var
2. Within the /var menu, they then located the file called 'sleepimage' within the /var/vm folder.
3. The Apple Support person then removed the sleepimage file from the folder, placed it on my desktop, and restarted my Macbook.
4. When the Macbook started normally after a reboot, the Support person then checked the /var/vm folder once to make sure that a new sleepimage file had been generated.
5. Last, the Support person moved my old sleepimage file to the Trash and emptied it.

They explained to me that at times the sleepimage file to which your machine saves a saved image of your session when you put it to sleep can get corrupted. Instead of the system wiping the sleepimage file each time the computer is put to sleep, it acts like a cache with a constrained file size (stays at 2.15 GB) and will add to the file. So, if one sleep session produces a corrupted sleepimage, your computer will continue to write to that corrupted file, continually causing the sleep / wake issue described above. I hope this helps.

WWhy in he world after they fix it by reinstalling the original software would you just make your computer back to the way it was when you had problems? That's not very Genius.

I've been having this problem for months with my 27" iMac running Yosemite. Goes to sleep at night and never wakes up the next day. I've been combing the web and the Console messages for clues and trying various remedies to no avail. Trashing the sleepimage file finally did the trick! Thanks!!

Hi Linc Davis.

These are the diagnostic and usage messages after I typed powerd:

26/01/2016 3:01:01.023 AM powerd[32]: com.apple.message.domain: com.apple.iokit.wakereasons

com.apple.message.signature: HID Activity

com.apple.message.signature2: unsupported

com.apple.message.signature3: HID Activity

com.apple.message.summarize: YES

26/01/2016 7:32:01.163 AM powerd[50]: com.apple.message.domain: com.apple.iokit.wakereasons

com.apple.message.signature: HID Activity

com.apple.message.signature2: unsupported

com.apple.message.signature3: HID Activity

com.apple.message.summarize: YES

26/01/2016 10:28:08.693 AM powerd[51]: getgrouplist called triggering group enumeration

OSActivityID: 0x000000000000312f

com.apple.message.value: 17

com.apple.message.domain: com.apple.system.libinfo

com.apple.message.result: noop

com.apple.message.signature: getgrouplist