iphone 4s unlock
i have my phone unlocked from att and also followed the procedures of back up n retoring it but still the phone is not unlocked. need help
iPhone 4S, iOS 7.0.6
9 replies
yes i did but i had att sim card in it do i have to use another sin inside while doing this process
Yes
ok but i tried putting my new sim card and it displays a message that (sim not valid) the sim card that you currently have installed in this iphone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server this is not a hardware issue with the iphone. please insert another sim card from a supported carrier or request that this iphone be unlocked by your carrier.
so did you follow all the detail ,if so then AT&T haven't completed the process
this is the confirmation from att
Completing Your Authorized ATT Mobile Device Unlock
Thank you for contacting AT&T Customer Care about unlocking your AT&T Mobile device.
We have reviewed your request and confirmed that the device may be unlocked.
1. Open iTunes on your Mac or PC and verify that you have Internet connectivity.
2. Ensure the original SIM card that came with this device is inserted in your iPhone.
3. Connect your iPhone using the dock connector to USB cable that came with your iPhone.
4. Backup and restore your iPhone using iTunes. For information on backup and restore, please visit http://support.apple.com/kb/HT1414.
5. After restoring, your iPhone will be unlocked.
Additional information on unlocking can be found at http://support.apple.com/kb/TS3198
For questions regarding AT&T Mobile device, please visit the Phone/Device Learning Center.
Thank you for your business. For other questions about our AT&T wireless service or other Mobile devices, please visit att.com.
It isn't stated well in that article but you have to Restore it as a new iPhone, not from backup.
i did that severeal times.
Contact AT&T again, obviously they did not complete the unlocking process on their end if a restore as new is not giving the "Congrats your device is unlocked" message.
iphone 4s unlock