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Level 1

0 points

Safari crashes on reset

Hello

Ever since installing OSX 10.9.2, I have been getting the continuous beachball when resetting safari (v 7.0.2) and having to force quit the app. I've tried deleting caches and .plists as referred to in other related threads but these have not had any affect.

The salient points from the console log are as follows. Any support or interpretation appreciated:

Thanks

Process: Safari [1189]

Path: /Applications/Safari.app/Contents/MacOS/Safari

Identifier: Safari

Version: 7.0.2 (9537.74.9)

Code Type: X86-64 (Native)

Parent Process: launchd [149]

Responsible: Safari [1189]

User ID: XXX

Date/Time: 2014-03-01 19:09:58.598 +0000

OS Version: Mac OS X 10.9.2 (13C64)

Report Version: 11

Anonymous UUID: <<removed>>

Sleep/Wake UUID: <<removed>>

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000080

VM Regions Near 0x80:

-->

__TEXT 00000001082ef000-00000001082f0000 [ 4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari

Application Specific Information:

Process Model:

Multiple Web Processes

Performing @selector(_goToBookmark) from sender FavoriteButton 0x7f8bcb405e10

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 com.apple.Safari.framework 0x00007fff89d448e8 Safari::BrowserTab::browserContentViewController() const + 6

1 com.apple.Safari.framework 0x00007fff89d2d991 -[BrowserDocumentController(FileInternal) _goToEachRequest:tabLabels:windowPolicy:tabPlacementHint:forSearch:canceled:] + 1809

2 com.apple.Safari.framework 0x00007fff89d2d226 -[BrowserDocumentController(FileInternal) _goToRequest:tabLabel:windowPolicy:tabPlacementHint:forSearch:canceled:] + 136

3 com.apple.Safari.framework 0x00007fff89d2c88f -[BrowserDocumentController goToRequest:tabLabel:windowPolicy:tabPlacementHint:] + 41

4 com.apple.Safari.framework 0x00007fff89d4cb0c -[WebBookmark(UserInterfaceOperations) goToWithWindowPolicy:tabPlacementHint:] + 433

5 com.apple.Safari.framework 0x00007fff89e07ad0 -[FavoriteButton _goToBookmark] + 115

6 com.apple.AppKit 0x00007fff8bbaa340 -[NSApplication sendAction:to:from:] + 327

7 com.apple.Safari.framework 0x00007fff89cec827 -[BrowserApplication sendAction:to:from:] + 63

8 com.apple.AppKit 0x00007fff8bbaa1be -[NSControl sendAction:to:] + 86

9 com.apple.AppKit 0x00007fff8bbf6ced -[NSCell _sendActionFrom:] + 128

10 com.apple.AppKit 0x00007fff8bc106c5 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 2316

11 com.apple.AppKit 0x00007fff8bc0fa97 -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 487

12 com.apple.Safari.framework 0x00007fff89c9fe04 safari_NSButtonCell_trackMouse(objc_object*, objc_selector*, NSEvent*, CGRect, NSView*, signed char) + 187

13 com.apple.AppKit 0x00007fff8bc0f1ad -[NSControl mouseDown:] + 706

14 com.apple.Safari.framework 0x00007fff89d7c363 -[ButtonPlus mouseDown:] + 77

15 com.apple.Safari.framework 0x00007fff89ebd693 -[RolloverTrackingButton mouseDown:] + 62

16 com.apple.Safari.framework 0x00007fff89e0924f -[FavoriteButton mouseDown:] + 778

17 com.apple.AppKit 0x00007fff8bb90b48 -[NSWindow sendEvent:] + 11296

18 com.apple.Safari.framework 0x00007fff89f8b117 -[Window sendEvent:] + 110

19 com.apple.Safari.framework 0x00007fff89d4e319 -[BrowserWindow sendEvent:] + 154

20 com.apple.AppKit 0x00007fff8bb2f6e4 -[NSApplication sendEvent:] + 2021

21 com.apple.Safari.framework 0x00007fff89ceca3b -[BrowserApplication sendEvent:] + 409

22 com.apple.AppKit 0x00007fff8b97fb89 -[NSApplication run] + 646

23 com.apple.AppKit 0x00007fff8b96a913 NSApplicationMain + 940

24 com.apple.Safari.framework 0x00007fff89ebf06d SafariMain + 267

25 libdyld.dylib 0x00007fff8330b5fd start + 1

MacBook, OS X Mavericks (10.9.2)

Posted on Mar 10, 2014 11:47 AM

26 replies

Jet Lag Author

Level 1

0 points

Mar 28, 2014 11:49 AM in response to Linc Davis

I've had a chance to test today having disabled Safari synching with iCloud.

Still experiencing the reset beach balls. Console messages leading up to and at the time are:

Many of these preceding this one:

28/03/2014 17:30:33.744 com.apple.WebKit.WebContent[1571]: unlink of file /Users/....../Library/Caches/com.apple.Safari/fsCachedData/FF544F65-0ADA-45B2-B D04-106F4354D8A8 failed. Errno=2

then these until the force quit:

28/03/2014 17:30:35.725 com.apple.WebKit.WebContent[1571]: ERROR: __CFURLCache:CreateTablesAndIndexes version create - database disk image is malformed. ErrCode: 11.

28/03/2014 17:30:35.726 com.apple.WebKit.WebContent[1571]: __CFURLCache:RecreateEmptyPersistentStoreOnDiskAndOpen: create tables and index failed.

28/03/2014 17:30:36.074 com.apple.WebKit.WebContent[1570]: ERROR: __CFURLCache:CreateTablesAndIndexes version create - database disk image is malformed. ErrCode: 11.

28/03/2014 17:30:36.074 com.apple.WebKit.WebContent[1570]: __CFURLCache:RecreateEmptyPersistentStoreOnDiskAndOpen: create tables and index failed.

28/03/2014 17:30:36.075 com.apple.WebKit.WebContent[1573]: ERROR: __CFURLCache:CreateTablesAndIndexes version create - database disk image is malformed. ErrCode: 11.

28/03/2014 17:30:36.076 com.apple.WebKit.WebContent[1573]: __CFURLCache:RecreateEmptyPersistentStoreOnDiskAndOpen: create tables and index failed.

28/03/2014 17:30:40.878 com.apple.WebKit.WebContent[1579]: ERROR: __CFURLCache:CreateTablesAndIndexes version create - database disk image is malformed. ErrCode: 11.

28/03/2014 17:30:40.879 com.apple.WebKit.WebContent[1579]: __CFURLCache:RecreateEmptyPersistentStoreOnDiskAndOpen: create tables and index failed.

28/03/2014 18:06:57.789 ReportCrash[1688]: Invoking spindump for pid=1603 wakeups_rate=173 duration=261 because of excessive wakeups

28/03/2014 18:35:51.460 Safari[249]: ImageIO: CGImageReadCreateDataWithMappedFile 'open' failed '/Users/....../Library/Caches/com.apple.Safari/Webpage Previews/006D5652F4C43AB9E69328AB5E74F7E4.jpeg'

error = 2 (No such file or directory)

28/03/2014 18:36:08.199 com.apple.launchd.peruser.502[152]: (com.apple.Safari.1968[249]) Exited: Terminated: 15

I've not seen the spindump one before though ???

Thanks

Linc Davis

Level 10

209,547 points

Mar 28, 2014 5:40 PM in response to Jet Lag

Back up all data.

Hold down the option key and select

Go ▹ Library

from the Finder menu bar. From the Library folder, move the entire contents of the subfolder "Caches" (not the folder itself) to the Trash, then log out and log back in. Empty the Trash. Test.

Jet Lag Author

Level 1

0 points

Apr 4, 2014 9:12 AM in response to Linc Davis

I've removed the subfolder Caches contents and tested now having Safari Version 7.0.3 (9537.75.14) but have still experienced the hang on reset.

Console message at the time:

04/04/2014 16:48:20.579 Safari[1179]: ImageIO: CGImageReadCreateDataWithMappedFile 'open' failed '/Users/....../Library/Caches/com.apple.Safari/Webpage Previews/6B5FC283707F52BBBBA8CE2FB9098EFE.jpeg'

error = 2 (No such file or directory)

04/04/2014 16:48:50.143 com.apple.launchd.peruser.502[160]: (com.apple.Safari.31712[1179]) Exited: Terminated: 15

Linc Davis

Level 10

209,547 points

Apr 6, 2014 9:41 AM in response to Jet Lag

Back up all data to at least two different storage devices, if you haven't already done so. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

Erase and install OS X. This operation will destroy all data on the startup volume, so you had be better be sure of your backups. If your Mac was upgraded from an older version of OS X, you may need the Apple ID and password you used.

If you use FileVault 2, then in Disk Utility select the icon of the FileVault volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted.

When you reboot, the Setup Assistant will launch to take you through the initial setup process. Follow the prompt to transfer the data from one of your backups. Don't transfer the Guest account, if it was enabled on the old system.

If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode.

Apr 14, 2014 8:44 PM in response to Jet Lag

My Mac is doing exact same thing.

Deleting .plist only works if everytime i delete it from Preference file.

Rung up Apple and they informed me it is a common issue with 10.9.2 version.

The only remedy they issued was to wait for the next update/version.

AAAARRRGH!!

Jet Lag Author

Level 1

0 points

Apr 16, 2014 4:05 PM in response to Linc Davis

I have spent some time going through an erase and install operation but again experienced the beachball/hang whilst testing resetting Safari during organizing my system arrangments afterwards.

Thanks for all your support in workng through this problem with me Linc. I think I'll have to hold on until 10.9.3 if this issue is something Apple are actively working on.

Appreciated

Apr 18, 2014 5:46 PM in response to Jet Lag

I have this issue too:

CGImageReadCreateDataWithMappedFile 'open' failed '/Users/******/Library/Caches/com.apple.Safari/Webpage Previews/8FBBD9880C6E234D852E78CB0EB2EA66.jpeg

Apr 18, 2014 7:23 PM in response to nerveonepro

Here's the fix:

Go to Safari:

Preferences

General

New Windows Open with: select anything but 'Top Sites'

New tabs open with: select anything but 'Top Sites'

Jet Lag Author

Level 1

0 points

Apr 19, 2014 8:10 AM in response to nerveonepro

Yes that's what I've been doing when not testing, but see this as more of a work-around not a fix.

Apr 19, 2014 9:13 AM in response to Jet Lag

I'm just glad I figured out how to stop it from hanging after every session. It was SO Furstrating! Only Apple can 'fix' this issue and I'm good if they never do. I never wanted 'Top Site' previews. Just another pointless bloated feature to slow us down...IMNSHO

humorzo

Level 1

19 points

Apr 19, 2014 8:02 PM in response to Linc Davis

Caches/com.apple.Safari
Caches/com.apple.SafariServices
Caches/com.apple.WebKit.PluginProcess
Caches/com.apple.WebProcess
Caches/Metadata/Safari
Preferences/com.apple.WebKit.PluginHost.plist
Preferences/com.apple.WebKit.PluginProcess.plist
Saved Application State/com.apple.Safari.savedState

This is what finally worked. Had tried most everything else. Experienced user here, but oh, Mavericks is strange and touchy, would not have known what to delete. Who are you? These discussions have mostly consisted of the blind leading the blind,or the newb leading etc, thus been sadly worthless, which is clearly one of Apple's many blind spots.

Should also post this in Safari Crashes on Downloading topic, I suppose, if such exists. Thanks, whoever you are, Masked Man.

Safari crashes on reset