Random Keys Working Sporadically

I have a MacBook Pro OSX, that I bought about 4 years ago. It has worked PERFECTLY for me. Until now. What is happening is at RANDOM times and for RANDOM lengths, a few keys (t,y,u,i,o) will STOP working. It is totally random and there seems to be no pattern to it at all - they simply will work, and the stop, and then work again (as you can see, they are working NOW). I brought it in to the local computer shop (Best Buy) and they did a hardware analysis to see if the keyboard was broken. It came back and said the keyboard was functioning fine. I don't know what to do at this point?? I've read about the battery perhaps swelling up and causing this, but IDK...ANY help would be GREAT!!!!

MacBook Pro, OS X Mountain Lion (10.8.5)

Posted on Mar 10, 2014 1:32 PM

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Posted on Sep 21, 2017 10:21 AM

I have a 2014 rMBP 15" machine. Yesterday afternoon the uiop, hjkl;, and bnm, keys became non responsive. I had just gotten back from vacation, so my first thought was that a liquid had found its way under the keys in that area. But a check with a loupe I saw no evidence for it. It really felt like it was a hardware problem and I was ready to set up an appointment at the local Dunce Bar. However, on a lark I decided to simply try booting into another user account. Voila'. All the keys worked. My first notion was to, on my main user account, move all of the Preference files (~/Library/Preferences/…) with a modification date around the time I first noticed the problem to the Desktop. There were about 30 of them. After doing this, I rebooted. The non-functional keys immediately became functional. The vast majority of the 30 Preference files I moved to the Desktop were immediately rebuilt by macOS. That left a half dozen or so Preference files from minor apps to ponder. I didn't bother. I deleted those, too. I had to re-enter serial numbers for a couple of apps as well.

This approach was only possible because I knew pretty much the exact time things went awry. However, the idea that the problem may involve only one user account might help. The idea that there is a corrupt User account preference file may help a little more. There is a bunch of these User Preference files that seem to churn all the time and which can be deleted with impunity.


You should be able to restart just fine even if you remove ALL of your User Preference files--or at least all the ones with Modification Dates ON or after your original keyboard problem. To prove one of them is at fault for keyboard woes, just remove (all of) the files in ~/Library/Preferences/ to a safe place and then restart. If you find that your keyboard problem is solved, then you can use the ancient and honored technique perfected by those of us who used to deal with corrupt preferences under System 6,7, 9 etc: Put half of your preference files back and restart. No problem? Assign those files a label or comment so you can keep track of them. Then add back half of the files you have not added back yet. Repeat until you get the problem. At that point you should have a small number of files to consider. You can then continue your winnowing process to find the individual file. As I said, I didn't bother. The files either regenerate themselves or can easily be regenerated when you set the prefs for the app that generates the preference.

168 replies

Jun 10, 2016 3:10 AM in response to MattyRay

As I was reading this thread because my A Q 1 and backspace often (normally when I turn on my macbook air 13-inch, medio 2013 or open it up after a couple of hours) don't work I came onto something but this can be wrong havent tested this because as I am writing this I stumbled upon this.


My q a 1 (backspace) don't work it seems to happen only when my macbook in on something where the air can't escape from below because I always set it down on my lap and if I get my left leg away from the ven thats on the left side of my macbook the keys start working fine after a few second delay .


I Hope that this thread is still being seen by people and i hope it wil work for the users having issues. it seems for me its not a hardware or software problem but a design problem (for me then )


Note : it seems that its an overheating problem. ( I am not very technical but this is what i guess is wrong with the macbook('s)

Jun 13, 2016 12:44 PM in response to SorensenDK

Wow, thanks a lot, it worked for me, i cant believe i am writing fluidly without having to press 'asd' keys repeatedly (this way i used to solve the problem when keys did'nt work), then after reading the entire thread i read your comment and realized that they work when PRESSED AT THE SAME TIME, thanks again, and if you solve the 'bug' problem please share the solution

Jul 29, 2016 12:20 PM in response to MattyRay

Hi Matty,


What you're suggesting may be a software problem rather than a hardware problem. I would suggest to make a backup of your important files, then just to erase your computer. To do this do the following steps:


1. Restart your Mac, and while restarting hold down CMD+R.

2. In OS X Utilities, click on Disk Utility.

3. Select the HD your OS is on.

4. Click Erase, and make sure it is formatted as Mac OS Extended Journalled.

5. Go back by closing Disk Utility by closing it.

6. Click Install Mac OS X.

7. Follow the steps on-screen.


Good luck!


Marco.

Jul 31, 2016 7:46 AM in response to MattyRay

This may or may not help you or others on this thread --


I have been having this problem with my a, 1, and delete key on my 3 year old macbook air for several months now. They only work sometimes, and it's absolutely maddening. I took it to a very high rated repair shop, and they couldn't replicate the problem. Took it home, and it's still happening!


I finally discovered that if I do not rest the heel of my wrists on my laptop while I type, the keys work just fine. I actually figured it out because I was trying to film the keys not working (to prove my sanity to the repair shop!), but every time I lifted my hands off the laptop to reach for my phone to film, they would start working again. So now I rest my forearms on the edge of the table and float my fingers above the keyboard, and I haven't had any problems. Not a great or convenient solution by any means, but for me it's better than buying a new laptop when this one works just fine in every other regard.

Sep 17, 2016 5:05 AM in response to cmonnow

Thanks that worked.. partially as diminished the problem.

My issue is mostly Q to P line.

I am convinced that it was El Capitan making the keyboard more sensitive, or a related firmware upgrade. My son changed the keyboard to English, and it got worse. I changed it back to Swiss French and it got better. If I flex the keyboard downwards the problem disappears for a few days, (Putting downward pressure on the middle of the keyboard).

Regards, Phil

Sep 19, 2016 8:47 AM in response to spudnuty

I understand the hardware issue. However, my problem started with an update to El Capitan and related firmware fixes. I think previously the detection of the hardware (key functionality), by the software (OS) and related microcode was more fault tolerant. Since I reduced the key repeat speed. It has mostly stabilised. I am not saying it has gone away. I can live with it without having to change keyboards. For me the problem is a combination of poor keyboard design and poor software fault tolerance. Previous OS's were more tolerant as nothing else changed :-)

Sep 29, 2016 7:28 AM in response to MattyRay

Same problem:

t y u i o sometimes does not work.


It seems that they work better when my macbook pro late 2011 is hot!


Sometimes by pressing all of them at same time couple of times, it starts to work again....

I suspect that this as something to do when they have changed my motherboard with newer version, but the said that is has nothing to do with that 😟

Only was to solve this irritating problem is changed the whole upper case! 317€ (218,12€ upper case + installation)


With external keyboard all is OK....


I guess I'll just live with it for now.

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Random Keys Working Sporadically

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