Random Keys Working Sporadically

I have a MacBook Pro OSX, that I bought about 4 years ago. It has worked PERFECTLY for me. Until now. What is happening is at RANDOM times and for RANDOM lengths, a few keys (t,y,u,i,o) will STOP working. It is totally random and there seems to be no pattern to it at all - they simply will work, and the stop, and then work again (as you can see, they are working NOW). I brought it in to the local computer shop (Best Buy) and they did a hardware analysis to see if the keyboard was broken. It came back and said the keyboard was functioning fine. I don't know what to do at this point?? I've read about the battery perhaps swelling up and causing this, but IDK...ANY help would be GREAT!!!!

MacBook Pro, OS X Mountain Lion (10.8.5)

Posted on Mar 10, 2014 1:32 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 21, 2017 10:21 AM

I have a 2014 rMBP 15" machine. Yesterday afternoon the uiop, hjkl;, and bnm, keys became non responsive. I had just gotten back from vacation, so my first thought was that a liquid had found its way under the keys in that area. But a check with a loupe I saw no evidence for it. It really felt like it was a hardware problem and I was ready to set up an appointment at the local Dunce Bar. However, on a lark I decided to simply try booting into another user account. Voila'. All the keys worked. My first notion was to, on my main user account, move all of the Preference files (~/Library/Preferences/…) with a modification date around the time I first noticed the problem to the Desktop. There were about 30 of them. After doing this, I rebooted. The non-functional keys immediately became functional. The vast majority of the 30 Preference files I moved to the Desktop were immediately rebuilt by macOS. That left a half dozen or so Preference files from minor apps to ponder. I didn't bother. I deleted those, too. I had to re-enter serial numbers for a couple of apps as well.

This approach was only possible because I knew pretty much the exact time things went awry. However, the idea that the problem may involve only one user account might help. The idea that there is a corrupt User account preference file may help a little more. There is a bunch of these User Preference files that seem to churn all the time and which can be deleted with impunity.


You should be able to restart just fine even if you remove ALL of your User Preference files--or at least all the ones with Modification Dates ON or after your original keyboard problem. To prove one of them is at fault for keyboard woes, just remove (all of) the files in ~/Library/Preferences/ to a safe place and then restart. If you find that your keyboard problem is solved, then you can use the ancient and honored technique perfected by those of us who used to deal with corrupt preferences under System 6,7, 9 etc: Put half of your preference files back and restart. No problem? Assign those files a label or comment so you can keep track of them. Then add back half of the files you have not added back yet. Repeat until you get the problem. At that point you should have a small number of files to consider. You can then continue your winnowing process to find the individual file. As I said, I didn't bother. The files either regenerate themselves or can easily be regenerated when you set the prefs for the app that generates the preference.

168 replies

Oct 8, 2016 2:39 AM in response to MattyRay

hi, I got the same problem! got a late-2011 Macbook Pro. Some letters have stopped functioning since 3 days ago! It started with D and now other letters !! the point is that sometimes works and sometimes doesn't work. The other point I'm going to add is that I'm typing this using the dictation option on Mac. Please help me if you know how to resolve this cause this is really really annoying.

Oct 11, 2016 2:19 AM in response to pjspjs

Now I am totally convinced it is OS related. Upgraded to Sierra, keyboard working slightly better. As Sierra was having Java JDK problems. I reinstalled the original mid-2011 OS Lion. Keyboard working perfectly and error free. Reinstalled a
vanilla version of Sierra. Seems to be ok with the keyboard key repeat slowed as per previous posts. I also realised that clicking on Safari links often went to rename option, and that seems to have gone away to.

Aug 6, 2018 11:26 PM in response to MattyRay

Have this issue too.


As the person above said, pressing option 5 times may work.


Another trick is to hold down the keys that are not working (all at once).


If those don't work, re-boot.... & use another keyboard 😉

Jan 15, 2017 3:51 PM in response to MattyRay

I have this issue too and sincerely hope someone can help me sort through what my next step might be.


Computer in question is my beloved MBP, mid-2012, running Sierra 10.12.2. (2.6GHz, Core i7, 8Gb Ram, etc.)


For past few months, occasional keys would not work—mostly the E, but others also on an apparently random basis. After doing cleaning and etc., I concluded (without checking this forum) that it must be a faulty keyboard. So I purchased a new keyboard and replaced without too much trouble. (As many have noted, a great many very tiny screws, but managed to not lose any and all seemed to go together OK.)


But, when rebooted, the problem is worse than ever. E.g., below.


The sentence is first typed (as is this post) with my Bluetooth keyboard normally reserved for my iPad:


This is a test to see what works on the keyboard. Not very much, as you can see.


Then I slowly typed the same sentence on the MBP keyboard with the following random results:


Hs astseat s aonbderu a ce

Tsa t rknt ear t eruchs y s

Iae satk thkbdoty hy yn s

Tsae ewtos t yoa ryuc can


Other observations:


Bluetooth keyboard works fine. No issues.


MBP keyboard—all keys work if pressed enough times. Sometimes work normally, sometimes have to keep pressing repeatedly—but always will end up with appropriate letter or symbol. With one exception. The 'Caps lock' will light up when pressed, but will not remain on.


Interesting observations:


When Keyboard window is selected from System Preferences, the bottom box option (4th down, reads “Use F1, F2, etc. keys…”) is flashing on and off. I have never seen this in any preference window.


Similarly, on the Keyboard preferences “Shortcuts” tab, the top option in the LH box (“Display) is appearing and disappearing, on and off.


I welcome thoughts and suggestions. Is it worth replacing the upper case?


I have no expertise, just being a fiddler. But it strikes me as odd that the Bluetooth keyboard works perfectly but the MBP does not. This would, all other things being equal, suggest a hardware issue to me. Might it be possible, e.g., that the MBP ribbon cable is not seated well? (I have checked and re-seated with no change in symptoms.) Is the top case somehow to blame? (I have no idea why this would be the case.) Are there software 'things' happening with the MBP keyboard that do not happen with the Bluetooth keyboard?


Thank you as always to the community!

Jan 17, 2017 1:24 PM in response to MattyRay

So after i tried all the fixes because the 5 times Option key worked only for 1 minute..So what i did in order to FIX my keyboard was that i recognise that when i was pressing keys on the right side of the keyboard for ex. Pressing all keys on the right side together .. and then trying to press my (not working keys or semi-functioning keys A,S,D) The keys worked for some time then again not.. so what i did was:

1)Power down the Mac

2)Clean the Mac Keyboard

3)Put cold air through the Keyboard

4)Start pressing all the keys on the right side and then with both my hands pressing all the keys together down with slide pressure just a bit -- Try different pressure times for ex. keep them all press for 10 sec then release.. after 5 minute that i was keep pressing the keys down..

5)Reboot my Mac and the A,S,D keys are now working like all the keys in my keyboard without any problem what so ever ...

P.s If that procedure did not work-then do the same but starting from (4) With your Mac booted to OS X u using..

Jan 18, 2017 8:45 AM in response to MattyRay

I also had this problem of keys working sporadically.


I'm using a macbook pro 15" mid 2012, french keyboard, and keys from e to o , and sometimes s to f were not working.

The only solution was to wait for them to be willing to work again, or to use a bluetooth keyboard.

The probleme seemed even worse sith temperature increasing.


Today I changed the keyboard with one found here : http://esimport.fr/

I'm so pleased to be able to write a few sentences without having to check for all my E, R, T, Y, U, I, O, P, S, D or F…


Keyboard sold 75€.

I guess it would have cost me 200€ in an apple store. Not talking about the fact that the computer would have been taken for a week or so…


I hope you guys can solve your problem like I did.

Regards,

dorian-v

Jan 19, 2017 8:20 PM in response to MattyRay

I was having problems with the keys between D and L. They'd work fine from a remote keyboard (usb) of course, but not on the Macbook Pro's keyboard. At first the problem was intermittent, but finally it got to the point that it seemed permanent.


OK, after ruling out the option key 5x solution, finding that mousekeys was not turned on, and trying miscellaneous and sundry other fixes found here and elsewhere, I figured out what part of the problem seems to be for me at least: bad fonts, and in some cases multiple copies of the same font


Started by disabling essentially everything but system fonts (and as I do a lot of design, there were a lot of fonts there, including some of dubious quality). Then noticed that for some reason FontBook was showing multiple copies of Times and Minion as being installed. Deleted the extra ones and now, for the time being at least, I am able to type as normal. So this may be something that you'll want to look into.

Feb 11, 2017 12:48 AM in response to MattyRay

For what it's worth, I had this issue too on a 2011 MacBook Air 13" for a couple of years. Very intermittent. I tried reinstalling the OS from scratch, disabling mouse keys etc. Nothing worked, and I couldn't work out if it was hardware or software.


I had my keyboard replaced by Apple 2-3 weeks ago and it's been fine since, so it must have been hardware-related. I hope this saves someone some time.

Feb 11, 2017 12:57 AM in response to dominic205

I agree, doesn't worth to waste time on this. I bought an external keyboard with a fraction of the 250euros they asked to replace it, but might not be feasible for everyone. I bought the new mbp in the meantime but the old one is still decent, except the graphics card which crashed twice so that's why i'm not sure worths to repair it. I hope this laptop is not a fail like 2011.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Random Keys Working Sporadically

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.