Random Keys Working Sporadically

I have a MacBook Pro OSX, that I bought about 4 years ago. It has worked PERFECTLY for me. Until now. What is happening is at RANDOM times and for RANDOM lengths, a few keys (t,y,u,i,o) will STOP working. It is totally random and there seems to be no pattern to it at all - they simply will work, and the stop, and then work again (as you can see, they are working NOW). I brought it in to the local computer shop (Best Buy) and they did a hardware analysis to see if the keyboard was broken. It came back and said the keyboard was functioning fine. I don't know what to do at this point?? I've read about the battery perhaps swelling up and causing this, but IDK...ANY help would be GREAT!!!!

MacBook Pro, OS X Mountain Lion (10.8.5)

Posted on Mar 10, 2014 1:32 PM

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Posted on Dec 3, 2014 12:12 PM

So I thought I'd weigh in here to explain how these keyboards work:

User uploaded file

This is the contactor array of a MacBook Pro 2011 13" . You're looking at it from back to front. Those round dots are where the silicone rubber "cones" cause the front array to make contact with the back array, telling the computer which key has been pushed. The width of these (I think deposited silver ) traces is about 0.5 mm.

User uploaded file

Now you're only looking at the just the front array. You can see that the contact pads are connected in series. A break anywhere in the trace connecting them would cause the "downstream" keys to stop working.

User uploaded file

So here you see a site where galvanic corrosion occurred. I know that this particular MBP was exposed to water. So I bought it very cheaply. I was able to clean and completely dry out the logic board and the MBP worked fine for a while but quickly the Q - W - E - R -T - Y - P keys got wonky then completely stopped working. I bought a replacement keyboard for cheap but then found out that it's held to the front frame with around 80 tiny screws. So I was using it with a BlueTooth keyboard. Recently I bit the bullet and for $69 bought an entire top case for my machine. Putting it in meant that the everything had to come out of and off the top case.

So you can see from the amount of corrosion, it doesn't take much to cause a failure. In this case a drop of liquid less than 0.5 mm would, over time with galvanic action, cause a failure. There was a post about someone who had their MBP in a leather case and when they opened it up there was a lot of moisture on it. It was winter where he lived and we figured it was condensation. So even without spills this could happen.

When I took this keyboard apart I was shocked to find how much crap was trapped under and inside the keyboard. Especially since I pride myself in never having any food/drink near my "precious!"

168 replies

Apr 19, 2017 5:01 AM in response to Tzacatzac

Your solution absolutely worked.


Also my TYUIO keys were absolutely not working anymore (and yes, I also cleaned my keyboard keys, removed them, also installed/used different keyboard languages etc) but nothing worked.


I opened font-book and I noticed that on "user level" the "Dancing" font was selected. I remember this, as I manually installed it 2 years ago and it is not a common font being used online. As I didn't need this font anymore, I deleted it and right away the TYUIO keys became responsive immediately. Perhaps for other people they should look for duplicate fonts (as suggested by Tzacatzac) but for me it worked by deleting an obsolete font type.


So this seems to be a software issue NOT a hardware issue.

May 11, 2017 8:13 AM in response to MattyRay

I too had this problem. Certain keys (e,r,t,y,u, and i, specifically) were only working sporadically for weeks. I tried all the software suggestions provided by Apple and other users, but nothing really worked. I could easily determine if it was a software issue by logging into Microsoft Windows boot camp, which I have installed. The keys worked sporadically on that OS as well.


Hence, I finally took off the keys that were causing the problems and cleaned them and the area on the laptop underneath them. Here's a link to the Youtube video tutorial I usedto help pry them off properly. Believe it or not, I used a shop vacuum to really suck up as much as possible. I am careful with food and beverages around my Macbook Pro 13" late 2011, but nevertheless, I found quite a bit of dust and hair accumulation underneath the keys and on the board itself. After doing this, I have had zero problems with any of my keys.

May 23, 2017 6:11 AM in response to MattyRay

I have a problem with one key: b key. It is not a keyboard problem since I have the same issue switching to a different keyboard. And if I have my wife use this keyboard on her iMac she has no problem with the b key. The keyboard I routinely use is a wired keyboard but even if I change to a wireless keyboard I have the same problem. I conclude that this must be a hard drive glitch. Apple tech support suggested I reset PRAM which I did but no help. The problem is not consistent but instead sporadic. Right now, as I type this I cannot reproduce a problem with the B key. Years ago, when I was a PC user I had this problem with a Gateway computer. Gateway ended up sending me a new computer. It's hard for me to understand how this problem can occur.

Jun 2, 2017 4:48 PM in response to MattyRay

I've faced with such situation too. From time to time keys R T Y U I O stop work, then randomly became workable. One evening they stuck for a hour or more. Reboot did not help such as any other action. Then i've noticed that keys became workable ONLY if my CPU load was hight. I've successfully reproduce it many times. I did not visit service yet but i'm expect that it's some hardware problem. MacBook Pro (Retina, Mid 2012)

Jun 12, 2017 10:35 AM in response to kriotrio

I am in agreement with the above that Apple has a problem with the hardware in some user's computers. Many years ago when I was a PC user I had a problem with one key on a Dell computer. I called Dell tech support & spoke to Michael Dell. That was a delightful surprise. He told me to go to CompUSA & there would be a new keyboard waiting for me. I hated CompUSA but sure enough, he was right and the problem was solved.


But this issue with the 2016 iMac that I purchased from Apple is a different story. Multiple changes of the keyboard and even a non-Apple keyboard (am now using a Logitech solar powered keyboard that works fine) does not solve the problem with the "B" key. I find myself often having words typed by me missing the letter b. If this is some malware or virus that it is amazingly unique. If this is some physical defect I have with the mechanical functioning of my index finger that sometimes just does not press the B key hard enough I would be also amazed.


I do not think that AppleCare will provide me with any help. Note I had called them & the suggestion was to reset PRAM. That did not help & all the recommendations on this thread have not solved the problem. Techs at Apple have told me that I am an advanced user of the Mac, for whatever that is worth. My conclusion is that this problem will not go away until I end up with a new Mac computer. In my opinion, AppleCare has declined in its quality over the last two years. I no longer recommend to new Mac users to bother with AppleCare. They can get the same help or better through their Mac Users Groups or via Google.

Jun 20, 2017 5:44 AM in response to wytzeschouten

Thank you wytzeschouten for this organized reply. It makes things much better understood now. One solution you suggestion was not very clear for me though. You wrote: "Bend your outer case in such a way that the middle of the keyboard (the keys and the aluminum around them) will budge just a little bit closer to the core of the machine." Can you please explain that? Do you mean to bend the outer edges upwards so that the middle part sort of 'caves in' more into the middle/downward? Or am I misunderstanding?

Aug 11, 2017 6:47 AM in response to MattyRay

Tried a lot of solutions mentioned here, nothing worked. Then i puted under my macbook a coin (place between left cmd and left upper corner of touchpad) on a flat surface and immediately keys started working. After 2 hours of usage it works also without any coin...

Looks there is some positive bending on case.

If it stops, im planning to put a coin into back case with a tape, one penny is worth it than to pay full prize for keyboard replacement.

Aug 11, 2017 6:49 AM in response to MattyRay

Tried a lot of solutions mentioned here, nothing worked. Then i puted under my macbook a coin (place between left cmd and left upper corner of touchpad) on a flat surface and immediately keys started working. After 2 hours of usage it works also without any coin...

Looks there is some positive bending on case.

If it stops, im planning to put a coin into back case with a tape, one penny is worth it than to pay full prize for keyboard replacement.

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Random Keys Working Sporadically

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