Random Keys Working Sporadically

I have a MacBook Pro OSX, that I bought about 4 years ago. It has worked PERFECTLY for me. Until now. What is happening is at RANDOM times and for RANDOM lengths, a few keys (t,y,u,i,o) will STOP working. It is totally random and there seems to be no pattern to it at all - they simply will work, and the stop, and then work again (as you can see, they are working NOW). I brought it in to the local computer shop (Best Buy) and they did a hardware analysis to see if the keyboard was broken. It came back and said the keyboard was functioning fine. I don't know what to do at this point?? I've read about the battery perhaps swelling up and causing this, but IDK...ANY help would be GREAT!!!!

MacBook Pro, OS X Mountain Lion (10.8.5)

Posted on Mar 10, 2014 1:32 PM

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Posted on Sep 21, 2017 10:21 AM

I have a 2014 rMBP 15" machine. Yesterday afternoon the uiop, hjkl;, and bnm, keys became non responsive. I had just gotten back from vacation, so my first thought was that a liquid had found its way under the keys in that area. But a check with a loupe I saw no evidence for it. It really felt like it was a hardware problem and I was ready to set up an appointment at the local Dunce Bar. However, on a lark I decided to simply try booting into another user account. Voila'. All the keys worked. My first notion was to, on my main user account, move all of the Preference files (~/Library/Preferences/…) with a modification date around the time I first noticed the problem to the Desktop. There were about 30 of them. After doing this, I rebooted. The non-functional keys immediately became functional. The vast majority of the 30 Preference files I moved to the Desktop were immediately rebuilt by macOS. That left a half dozen or so Preference files from minor apps to ponder. I didn't bother. I deleted those, too. I had to re-enter serial numbers for a couple of apps as well.

This approach was only possible because I knew pretty much the exact time things went awry. However, the idea that the problem may involve only one user account might help. The idea that there is a corrupt User account preference file may help a little more. There is a bunch of these User Preference files that seem to churn all the time and which can be deleted with impunity.


You should be able to restart just fine even if you remove ALL of your User Preference files--or at least all the ones with Modification Dates ON or after your original keyboard problem. To prove one of them is at fault for keyboard woes, just remove (all of) the files in ~/Library/Preferences/ to a safe place and then restart. If you find that your keyboard problem is solved, then you can use the ancient and honored technique perfected by those of us who used to deal with corrupt preferences under System 6,7, 9 etc: Put half of your preference files back and restart. No problem? Assign those files a label or comment so you can keep track of them. Then add back half of the files you have not added back yet. Repeat until you get the problem. At that point you should have a small number of files to consider. You can then continue your winnowing process to find the individual file. As I said, I didn't bother. The files either regenerate themselves or can easily be regenerated when you set the prefs for the app that generates the preference.

168 replies

Apr 19, 2017 5:01 AM in response to Tzacatzac

Your solution absolutely worked.


Also my TYUIO keys were absolutely not working anymore (and yes, I also cleaned my keyboard keys, removed them, also installed/used different keyboard languages etc) but nothing worked.


I opened font-book and I noticed that on "user level" the "Dancing" font was selected. I remember this, as I manually installed it 2 years ago and it is not a common font being used online. As I didn't need this font anymore, I deleted it and right away the TYUIO keys became responsive immediately. Perhaps for other people they should look for duplicate fonts (as suggested by Tzacatzac) but for me it worked by deleting an obsolete font type.


So this seems to be a software issue NOT a hardware issue.

May 11, 2017 8:13 AM in response to MattyRay

I too had this problem. Certain keys (e,r,t,y,u, and i, specifically) were only working sporadically for weeks. I tried all the software suggestions provided by Apple and other users, but nothing really worked. I could easily determine if it was a software issue by logging into Microsoft Windows boot camp, which I have installed. The keys worked sporadically on that OS as well.


Hence, I finally took off the keys that were causing the problems and cleaned them and the area on the laptop underneath them. Here's a link to the Youtube video tutorial I usedto help pry them off properly. Believe it or not, I used a shop vacuum to really suck up as much as possible. I am careful with food and beverages around my Macbook Pro 13" late 2011, but nevertheless, I found quite a bit of dust and hair accumulation underneath the keys and on the board itself. After doing this, I have had zero problems with any of my keys.

May 23, 2017 6:11 AM in response to MattyRay

I have a problem with one key: b key. It is not a keyboard problem since I have the same issue switching to a different keyboard. And if I have my wife use this keyboard on her iMac she has no problem with the b key. The keyboard I routinely use is a wired keyboard but even if I change to a wireless keyboard I have the same problem. I conclude that this must be a hard drive glitch. Apple tech support suggested I reset PRAM which I did but no help. The problem is not consistent but instead sporadic. Right now, as I type this I cannot reproduce a problem with the B key. Years ago, when I was a PC user I had this problem with a Gateway computer. Gateway ended up sending me a new computer. It's hard for me to understand how this problem can occur.

Jun 2, 2017 4:48 PM in response to MattyRay

I've faced with such situation too. From time to time keys R T Y U I O stop work, then randomly became workable. One evening they stuck for a hour or more. Reboot did not help such as any other action. Then i've noticed that keys became workable ONLY if my CPU load was hight. I've successfully reproduce it many times. I did not visit service yet but i'm expect that it's some hardware problem. MacBook Pro (Retina, Mid 2012)

Jun 12, 2017 10:35 AM in response to kriotrio

I am in agreement with the above that Apple has a problem with the hardware in some user's computers. Many years ago when I was a PC user I had a problem with one key on a Dell computer. I called Dell tech support & spoke to Michael Dell. That was a delightful surprise. He told me to go to CompUSA & there would be a new keyboard waiting for me. I hated CompUSA but sure enough, he was right and the problem was solved.


But this issue with the 2016 iMac that I purchased from Apple is a different story. Multiple changes of the keyboard and even a non-Apple keyboard (am now using a Logitech solar powered keyboard that works fine) does not solve the problem with the "B" key. I find myself often having words typed by me missing the letter b. If this is some malware or virus that it is amazingly unique. If this is some physical defect I have with the mechanical functioning of my index finger that sometimes just does not press the B key hard enough I would be also amazed.


I do not think that AppleCare will provide me with any help. Note I had called them & the suggestion was to reset PRAM. That did not help & all the recommendations on this thread have not solved the problem. Techs at Apple have told me that I am an advanced user of the Mac, for whatever that is worth. My conclusion is that this problem will not go away until I end up with a new Mac computer. In my opinion, AppleCare has declined in its quality over the last two years. I no longer recommend to new Mac users to bother with AppleCare. They can get the same help or better through their Mac Users Groups or via Google.

Jun 20, 2017 5:44 AM in response to wytzeschouten

Thank you wytzeschouten for this organized reply. It makes things much better understood now. One solution you suggestion was not very clear for me though. You wrote: "Bend your outer case in such a way that the middle of the keyboard (the keys and the aluminum around them) will budge just a little bit closer to the core of the machine." Can you please explain that? Do you mean to bend the outer edges upwards so that the middle part sort of 'caves in' more into the middle/downward? Or am I misunderstanding?

Aug 11, 2017 6:47 AM in response to MattyRay

Tried a lot of solutions mentioned here, nothing worked. Then i puted under my macbook a coin (place between left cmd and left upper corner of touchpad) on a flat surface and immediately keys started working. After 2 hours of usage it works also without any coin...

Looks there is some positive bending on case.

If it stops, im planning to put a coin into back case with a tape, one penny is worth it than to pay full prize for keyboard replacement.

Aug 11, 2017 6:49 AM in response to MattyRay

Tried a lot of solutions mentioned here, nothing worked. Then i puted under my macbook a coin (place between left cmd and left upper corner of touchpad) on a flat surface and immediately keys started working. After 2 hours of usage it works also without any coin...

Looks there is some positive bending on case.

If it stops, im planning to put a coin into back case with a tape, one penny is worth it than to pay full prize for keyboard replacement.

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Random Keys Working Sporadically

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