Touch ID is broken after update to iOS 7.1

for everyone who got the problem, connect the phone to computer or charger, then try the sensor again

my phone touch id works fine if connected to computer or charger

Same here, TouchID works Sporadically. Rebooting the phone solves the problem for a while but after 5-10 minutes it doesn'e even detect my finger.....

Hope apple will come with a fix soon....

I already confirmed that it works (though not reliably) when plugged in.

But only when plugged into the charger. Plugging it into the computer and itunes, did nothing.

Jason.

What is the state of charge on the phone? Have you tried charging it to 100%?

None of these solutions nor any given to me by an Apple Care tech have solved my problem with Touch ID after updating to iOS 7.1. My phone doesn't even act like it recognizes I've touched the sensor. I deleted all my prints and when I try to add them back the screen to add my print comes up but when I touch the sensor, nothing, nothing at all happens.

Take it to an Apple store and get it replaced under warranty.

I'm former Malaysia. Having the same issue. My Touch ID works for awhile after a restart, but then it stuck again, won't recognise my prints. I re-adding my prints, but no luck. I even did a clean restore without restore from backup, but the problem still persist. Previous version was fine. Very responsive and 98% accuracy. Now after 7.1, I can't even use it and totally no confidence with it. I'm very sure it's a software issue. I use the home button very gently and I rely more on the assist ice touch home button instead of the physical one. My phone never dropped not even a single scratch. So the culprit.... iOS 7.1! Apple do something!

it happened to me too.. touch id not working after update ios 7.1

already reset.. even clean restore. still not functioning. need apple to fix this. first time, it still working when i plug cable charger. but now , nothing happened.

by the way. already restore three times now. still not working.

maybe, we should need another ios update. and as i see, many of not working iphone5s is GSM model only.

need a reply from apple about this. thanks alot.

mine, GSM version. 6.1 not working touch id

I'm experiencing all this problem too!!

my home button doesn't even sense my thumbprint!

i tried switching it on and off, restoring... it just doesn't work...
someone please help! 😟

everything is working well before the update... apple please, do something about it! T_T

Take it to an Apple store and get it replaced under warranty.

There's no point in taking this and expecting a warranty repair.

It's NOT a hardware issue. IT IS very clearly an IOS 7.1 issue for GSM phones.

Apple, please fix this ASAP.

I have a GSM phone and my Touch ID works perfectly on 7.1; it fact, it works better than it did on 7.0.x. It is NOT a problem with GSM phones. It is a problem with YOUR phone. Do what you want, but there will be no software fix. Your sensor hardware has failed. You can get a warranty repair or stop using Touch ID. The people who DID get their phone replaced have all said the problem is gone.

And addressing Apple in this user-to-user forum is a total waste of time. Apple does not read these forums.

Then olease explain why SO MANY users that had no issues at all before 7.1 all of a sudden have a so called bad sensor under 7.1 ?

My sensor was working perfectly fine up to this latest update.

Probably because it was marginal, and the new enhanced software for Touch ID drove it over the edge.

If it's software why doesn't my phone have the problem?

And if its software why does replacing the phone fix it?

I've seen well under 100 reports of this problem since iOS 7.1 was released.

And why aren't there thousands of posts about it, as there are when real bugs are found in a release, as there were for this, with over 12,000 posts: iPhone 4s Battery Life? And even that one affected only a small percentage of users.

There have been a steady stream of reports of Touch ID failures since the 5S first came out, so it is a somewhat touchy technology (no pun intended). Apple has been replacing phones for this failure pretty steadily.