Apple Event: May 7th at 7 am PT
Newsroom Update
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
I just updated to iOS 7.1 on my iPhone 5s and now my Touch ID is not recognizing that I am placing my finger on the sensor on lock screen. Is anyone else experiencing this also? I knew I shouldn't have upgraded so quickly. Thanks. 😟
iPhone 5s, iOS 7.1
Moderators please close this thread. I realized afterwards that the update had turned off the "iPhone Unlock" option in Settings. Once I turned it on, everything is now working perfectly and works faster than before. Thanks!
It would be useful to leave the thread in place, as other users appear to have the same problem and you have posted a solution.
the same proplem. touch id after update to 7.1 do not work 😟
please fix it
I'm having the same problem. It doesn't even say 'try again' when I use an unrecognised finger.
Read the 2nd message in the thread for how to fix it.
I have. The 'iPhone Unlock' was never deselected. However, I have turned it off and on but I still have the same problem.
Did you try restarting the phone? Hopefully you wouldn't have to restore your phone to factory settings, that would be a last resort. Good luck.
Yeah tried that too :( It seems I'm not only with this problem though.
I'll keep you updated !
What happens when you touch down with an enrolled finger? Does it say "Try again"?
Might want to try re-enrolling your finger(s)?
I have the same problem
And it won't even let me re enrol
Keeps saying "failed, sorry the operation was not successful try again later
I think he meant to go into settings and delete the fingerprints from before the upgrade and then rescan your fingerprints and see if that might help. As always, last resort would be to do a clean restore. Hope you can get it working soon.
i have the same problem, been restore the phone to 7.1 for the second time, choose start as new, able to add fingerprint, then testing the touch id to unlock the phone= success, later on after install some apps, music, video and photo, touch id not working at all (cannot unlock the phone -- phone unlock on setting is on, cannot add fingerprint cause the touch not responding at all)
is not like after updating to 7.1 the touch id not working at all, but after installing some apps, it didnt work at all
sorry for my english
update: connect the iphone to computer, voila touch id work again, able to add fingerprint, unlock the phone work again, disconnect the phone from computer, touch id not working at all
same problem here, after I updated to 7.1 the touchID doesn't work properly anymore, and I realized if I cool down the touchID it do read my fingerprinds, but in room temperature it doesn't even read any fingers or thumbs, that never happened in 7.0.6, please help..
Also having no success with Touch ID. Tried many different approaches but not reset, yet.
Cleared the old fingerprints and tried to relearn, but will not recognize the fingers. I tried connecting to computer as one post says, and it started to show the print, but then quit and will not at all now.
We need a fix fast!!!
I had the same issues. Tried deleting fingerprints and redoing them. Didn't work. On Apple Support, someone recommended making sure "iPhone Unlock" was not switched off. check. I then tried turning the unlock off then back on and restarted my iPhone 5s. Now it's working seamlessly.
Touch ID is broken after update to iOS 7.1
